Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
Test Bank
Chapter 10: Managing Ethical Hot Spots in the Organization
Multiple Choice
1. An organization wants to treat its members with dignity and respect. This would be an
example of ______.
a. distributive justice
b. procedural justice
c. interactional justice
d. all of these
2. When an organization likes to involve its key stakeholders in the decision-making
process, this is called ______.
a. distributive justice
b. procedural justice
c. interactional justice
d. all of these
3. If an organization chooses to provide a minimum level of benefits for its employees
and prefers to allocate resources fairly, this is an example of ______.
a. distributive justice
b. procedural justice
c. interactional justice
d. all of these
4. Identify the “sin” of unethical influence that is characterized by encouraging
consumers to believe something that is not true.
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
a. coercion
b. manipulation
c. deception
d. denigration
5. Giving members a voice in the policies, procedures, and rules is an example of
______ approach to human resource management?
a. a justice
b. a Kantian
c. distributive
d. ethical codes
6. Identify the “sin” of unethical influence that is characterized by pressuring consumers
into doing something against their will.
a. coercion
b. manipulation
c. deception
d. denigration
7. Ethical issues related to advertising and product placement are related to which
element of marketing?
a. product
b. price
c. place
d. promotion
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
8. A company charged with bribing a supermarket to put its products at the end of an
aisle has an ethical issue with ______.
a. product
b. placement
c. promotion
d. price
9. Identify the “sin” of unethical influence that is characterized by using deception to
convince the consumer to select an outcome he or she would not have chosen
otherwise.
a. coercion
b. manipulation
c. intrusion
d. denigration
10. Identify the “sin” of unethical influence that is characterized by promoting
consumption that goes beyond what is beneficial for the consumer physically,
emotionally, or financially.
a. intrusion
b. manipulation
c. deception
d. encouraging overindulgence
11. Identify the “sin” of unethical influence that is characterized by cheapening the
inherent worth of people or things.
a. denigration
b. manipulation
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
c. deception
d. intrusion
12. Identify the “sin” of unethical influence that is characterized by not providing services
expected of a competent marketer.
a. coercion
b. manipulation
c. neglect
d. encouraging overindulgence
13. The principle “don’t be stupid” addresses the importance of ______.
a. truth telling in accounting and finance
b. finding fraud
c. conforming to accounting norms
d. avoiding self-centeredness
14. Professional ______ describes the inclination to question financial statements.
a. skepticism
b. cynicism
c. pride
d. discernment
15. Objectivity and transparency are elements of which financial value?
a. don’t be stupid
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
b. tell the truth
c. find fraud and expose liars
d. temper optimism
16. A company that doesn’t pay employees for hours they work overtime is falling victim
to which moral hazard?
a. defining people in economic terms
b. treating employees as commodities
c. exploitation
d. neglect
17. Israel has a reputation for putting the needs of his clients above his need to make
money. He demonstrates which AICAPA professional standard?
a. responsibilities
b. serve the public interest
c. integrity
d. due care
18. Striving for excellence reflects which AICPA professional standard?
a. scope and nature of services
b. objectivity and independence
c. serve the public interest
d. due care
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
19. Elaine sells time shares. She lets her customer know all about how wonderful the
time share is and walks them through a newly renovated unit telling the customer the
unit is “like” the unit available for the specific time share the customer would be
purchasing. Whenever the customer asks about the cost of the time share, Elaine
changes the question. Elaine appears to be engaging in the unethical influence “sin” of
______.
a. coercion
b. manipulation
c. deception
d. denigration
20. Which moral hazard of human resource management treats employees like
inanimate objects or impersonal goods?
a. regarding employees as mere commodities
b. exploitation
c. defining people in economic terms
d. carelessness when it comes to safety
21. Which type of justice describes how organizations decide how to allocate
resources?
a. interactional
b. distributive
c. procedural
d. integrative
22. Helping employees who have been hurt by a human resource decision is part of
which ethical standard?
a. advance the organization’s objective
b. enhance the dignity of those harmed by the action
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
c. strive to do no damage
d. sustain the moral sensibility of those executing morally ambiguous tasks
23. Learning to live with the outcomes of harmful decisions is part of which ethical
standard?
a. enhance the dignity of those harmed by the action
b. advance the organization’s objective
c. sustain the moral sensibility of those executing morally ambiguous tasks
d. serve the greater good
24. According to the Society for Human Resource Management (SHRM), HR
professionals should continually improve their skills and knowledge. This describes
which guideline?
a. ethical leadership
b. professional responsibility
c. professional development
d. fairness and justice
25. What type of justice is MOST important in the hiring process?
a. procedural
b. distributive
c. interactional
d. none of these
26. Financial professionals who are overconfident fall victim to which fallacy?
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
a. fallacy of unrealistic optimism
b. fallacy of omnipotence
c. fallacy of invulnerability
d. none of these
27. The Fraud Triangle consists of motivation, opportunity, and ______.
a. accomplices
b. foresight
c. justification
d. intelligence
28. Bullying employees violates which form of organizational justice?
a. distributive
b. interactional
c. procedural
d. institutional
29. AMA stands for ______.
a. American Marketers Association
b. American Marquee Association
c. Anonymous Marketers Association
d. American Marketing Association
30. A popular hamburger chain uses scantily clad women in their television commercials
to sell hamburgers. The hamburger chain appears to be engaging in the unethical
influence “sin” of ______.
a. neglect
b. manipulation
c. deception
d. denigration
31. Who was the Nigerian business professor who has been the primary voice of the
Mutuality Principle?
a. Juan Manuel Elegido
b. Thierry Nadisic
c. John Rawls
d. Michael Shaub
32. You sign up for an online newsletter with a grocery store by providing your email
address. The grocery store sells your email address to another company. The grocery
store appears to be engaging in the unethical influence “sin” of ______.
a. coercion
b. manipulation
c. neglect
d. intrusion
33. A toothpaste commercial claims that 4 out of every 5 dentists would recommend
their toothpaste but provides no research data to support this assertion. The toothpaste
company appears to be engaging in the unethical influence “sin” of ______.
a. coercion
b. manipulation
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
c. deception
d. denigration
34. A non-profit organization shows picture after picture of abused animals on a
television commercial around the holidays to hopefully increase donations. The
organization might appear to be engaging in the unethical influence “sin” of ______.
a. coercion
b. manipulation
c. deception
d. denigration
35. An appliance salesman sells a customer an extended warranty for a microwave.
The salesman indicates the warranty would be serviced by his company. When the
microwave breaks down, the service department claims they are unable to fix the
microwave because the extended warranty does not cover normal wear and tear. The
company appears to be engaging in the unethical influence “sin” of ______.
a. coercion
b. manipulation
c. neglect
d. denigration
36. The principle of ______ is based on the notion that marketers should do no major
harm to consumers.
a. nondeception
b. nonmalfeasance
c. protecting vulnerable market segments
d. distributive justice
Student Resource
Johnson, Organizational Ethics, 5e
Sage Publishing, 2022
37. The principle of ______ promotes an obligation to fair practices for all market
segments.
a. stewardship
b. nonmalfeasance
c. protecting vulnerable market segments
d. distributive justice
38. The principle of ______ urges marketers to serve the common good and seek social
duties.
a. stewardship
b. nonmalfeasance
c. protecting vulnerable market segments
d. distributive justice
39. The principle of ______ encourages marketers to take “extraordinary care” when
selling to vulnerable community members like children, the elderly, the poor, or
individuals with mental health challenges.
a. nondeception
b. nonmalfeasance
c. protecting vulnerable market segments
d. distributive justice