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Johnson, Organizational Ethics, Third Edition Instructor Resource
Chapter 5
1. Which type of proactive influence tactic enlists the help and support of others?
2. What is the most important resource for empowerment?
3. All of the following differentiate emotional labor from other forms of impression management
EXCEPT:
4. Communicating negative expectations of others is referred to as the ____________ Effect.
5. According to the principle of veracity, lying would be justified in which situation?
6. The two most important causes of organizational lying are:
7. Which channel communicates self-fulfilling prophecies through giving high performers more
opportunity to speak, to offer their opinions and to disagree?
8. All of the following are reasons for the abuse of power EXCEPT:
9. Eduardo tries to look competent by talking about his internship experience during an interview
for an accounting job. He is using which type of impression management technique?
10. ____________is designed to make the employee appear more likeable.
11. After her colleague was fired for poor performance, Maria asserts that she had very little
contact with him. She is using which type of impression management technique?
12. This type of power is based on the characteristics of the individual.
13. All of the following are forms of hard power EXCEPT:
14. Amy believes she can carry out the task assigned by her supervisor. This is which element of
psychological empowerment?
15. Which is a criticism of empowerment?
16. “Accumulating and using informal power to achieve personal and/or organizational
objectives” is the definition of
17. Which of the following would be considered a “hard power” influence tactic?
18. Stating: “According to the company code of ethics, you must not accept a gift over $25” is an
example of which type of influence tactic
19. According to the Principle of Veracity,
20. All of the following increase the damage done by emotional labor EXCEPT:
21. All of the following are true statements about impression management EXCEPT:
22. Your boss seemingly always has time to talk to you and, when she does, she makes eye
contact and smiles and nods. She excels at which channel of communicating expectations?
23. What might be a behavior of a person who holds too much power?
24. Nico sees that his former boss led the company by coercing employees into completing their
tasks early. Nico would like to take a different approach by empowering his employees. What
would be a positive FIRST step?
25. Positive politics is referred to as:
26. Caroline liked to invite her employees into the decision-making process for company
protocols. This is an example of:
27. Which is a true statement?
28. As Dean served burgers to the rude customers, he chose to continue working with a smile
and fake optimism. This is an example of:
29. Kara believed she could finish her degree early even though her advisor told her she
wouldn’t succeed. This is an example of:
30. In ______________ acting, emotional laborers embrace their roles.
31. Coercive, reward and legitimate power are all based on organizational _____________.
32. ___________ power rests on the admiration one individual has for another.
33. ___________________ describes how people try to control the images others have of them
through their behaviors.
34. The two most common causes of organizational lying are _________________ and
_____________.
35. Having high expectations of the self is called the _____________ Effect.
36. According to the ____________________, lying is only justified in certain situations.
37. ________________ is impression management done for pay.
38. In __________________, influencers offer explanations, evidence and logical arguments to
convince others to go along with their requests.
39. The morality of a power source depends on the ends or goals that it serves.
40. Some forms of power are inherently immoral.
41. Power linked to an organizational position is more dangerous than power linked to the person
42. Having too little power can lead to unethical behavior.
43. Organizational politics involves the use of unofficial or informal power.
44. You can become more powerful by giving power away.
45. Women are more influenced by the expectancies of their managers than are men.
46. It is possible to unintentionally lie.
47. Information is the most important resource for empowerment.
48. Hard power is linked to organizational position.
49. Emotional labor is directed at other members of the organization.
50. Why is mistakenly giving out the wrong information NOT considered a lie?
51. How does emotional labor differ from other forms of impression management?
52. Explain the elements of psychological empowerment.
53. Explain the three stages of the empowerment process.
54. How can you ensure that impression managers don’t unfairly influence your decisions?
55. Describe the four channels for communicating expectations to others.
56. Why should we be concerned about the ethics of impression management?
57. Identify the ethical dangers posed by the Pygmalion Effect.
58. When it comes to emotional labor, why is surface acting more harmful than deep acting?
59. Explain the Principle of Veracity.
60. Why is concentration of power so dangerous?
61. What advice would you give a newly appointed manager who wants to use power wisely?
62. What would you recommend to a coworker who is in a low power position in an
organizational relationship?
63. Develop a strategy for using positive politics to achieve an important organizational goal.
64. Develop a plan for increasing perceptions of empowerment in your workplace.
65. Evaluate the costs and benefits of each type of proactive influence tactic. What conclusions
do you draw?
66. Weigh the costs and benefits of emotional labor. What do you conclude about the ethics of
this type of influence?
67. Describe one of your recent efforts at impression management. Evaluate the ethics of your
performance based on the standards presented in the chapter.
68. Develop a strategy for ethically communicating high expectations in your organization.
69. Why is deception wrong based on two major philosophical perspectives?
