Johnson, Organizational Ethics, Third Edition Instructor Resource
Chapter 4
1. What is a true statement about dialogue?
2. You can expect to spend most of your time in an organization sending which type of
messages?
3. Which of the following is NOT a characteristic of interpersonal dialogue?
4. Refusing to lump people into categories reflects which psychological process of a mindful
state?
5. Judging the truth of a message comes at which stage of the HURIER listening model?
6. Which of the following disconfirming responses fails to acknowledge the messages of the
other person?
7. Which type of listener is good at evaluating complex messages but can get bogged down in the
details?
8. Alan’s team has trouble staying on task. What listening style should he employ with his
group?
9. Which is considered an equal conversation of understanding and a product of an I-Thou
relationship?
10. Which is considered a neutral stance of interaction between self and others?
11. What does the “H” stand for in the HURIER model?
12. Bob was struggling to make a decision. He had a ton of information that he had compiled
from the team and he was feeling bogged down in the details. Which category of listener was he
expressing?
13. Kim always sought to foster a work environment of openness and collaboration. This type of
leadership had a positive effect on the team because they saw that Kim sought to build
14. In this type of confirming response, one communicator accepts the feelings of the other as
legitimate.
15. Which of the following emotional skill sets is most difficult to use?
16. A(n) _______________ disconfirming response involves sending messages with multiple or
unclear messages.
17. Which is a true statement about organizational trust?
18. Treating the other person with respect is which type of confirming response?
19. Elisabet knows that she must control her anger if she is going to change her boss’s mind
about supplying more money for her project. To succeed she must demonstrate which emotional
skill?
20. All of the following are elements of mindfulness EXCEPT:
21. Which of the following individuals is associated with the theory of dialogue?
22. In this stage, the listener assigns meaning to the message:
23. When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for
employees, Krystal cites a popular singer to support her argument. She has violated which
standard of strong evidence?
24. A boss lying to a large group of employees about the true condition of the company is an
example of
25. Discussants in dialogue continually test their understanding of the perspectives of other
group members. This is which characteristic of interpersonal dialogue?
26. Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a
tendency to overlook the faults of others. He reflects which listening style?
27. All of the following are elements of discourse ethics EXCEPT:
28. ___________ is self-centered (I-It) communication.
29. _________ is the glue that holds organizations together.
30. In the _____________ stage of listening, the receiver judges the accuracy and truthfulness of
the message.
31. A(n) _______________ disconfirming response is overly intellectual.
32. A(n) ________________ confirming response accepts the feelings of the other party as
legitimate.
33. ________________ describes the ability to identify and influence feelings in ourselves and
others.
34. _______________ reasoning draws comparisons between two objects or cases.
35. ___________ listeners put a priority on maintaining relationships.
36. ____________ sets up ground rules for ethical argument.
37. Dialogue involves venting emotions.
38. Becoming more mindful is extremely difficult if not impossible.
39. Action-oriented listeners focus on the task at hand.
40. Emotions should be kept separate from reasoning.
41. Trust repair requires the active involvement of both the violator and violated.
42. In discourse ethics, parties should have different levels of power and standing.
43. Interpersonal trust imposes an ethical obligation on the person being trusted.
44. Name and explain the ethical commitments we must make to engage in dialogue.
45. Name and explain the three characteristics of mindfulness.
46. Type: E
Name the benefits of being mindful.
47. Identify your listening style and how your style has helped or hurt your relationships.
48. Explain the four skills sets of emotional intelligence.
49. Outline the steps for restoring trust that has been broken.
50. Outline the guidelines for discourse ethics.
51. How do you know if your organization encourages trusting relationships?
52. Why is confirmation at the “heart of dialogue?
53. Contrast monologue with dialogue.
54. How can you “open a space” for dialogue in your organization?
55. What is the relationship between emotional intelligence and ethical decision-making and
behavior?
56. Compare and contrast mindfulness and mindlessness.
57. How could increased mindfulness improve the ethical performance of you and your
organization?
58. How do teacher confirmation behaviors encourage you to be a better student?
59. Do you think emotional intelligence is a set of traits or a set of skills? Defend your position.
60. Explain why trust has a moral dimension.
61. Evaluate the level of trust in your organization. Describe the impact of the presence or lack
of trust on the group’s effectiveness and ethical behavior.
62. Type: E
What advice would you give someone who has experienced a betrayal of trust in an
organizational setting?
63. Evaluate the evidence and logic used in an ongoing argument in your team or organization
using material from the chapter.
64. Evaluate your listening performance in a recent organizational communication encounter
using the HURIER model.
