Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 9: Action Planning and Implementation
Test Bank
1. Employees don’t need to take explicit action to incite change. Organizations are
constantly changing, and change opportunities will present themselves regularly.
2. One of the first steps for a change agent at the beginning of a change project is:
3. Change agents should approach change with which of the following attitudes?
4. What are Mintzberg and Westly’s generic approaches to change?
5. When does a “doing first strategy” work best?
6. Which of the following is a risk of implementing programmatic change?
7. Discontinuous change involves a major break from the change.
8. Which of the following is an example of emergent change?
9. What are the benefits of using employee engagement and feedback?
10. What is the difference between a participative approach and a unilateral approach?
11. What is the danger of a unilateral approach?
12. According to Waldersee and Griffiths, direct action taken by managers is more effective
than staff participation.
13. Beer, Eisenstat, and Spector’s prescriptive steps to change rely on all of the assumptions
EXCEPT:
14. Carefully laid-out plans should be taken seriously and adhered to despite any
dissention that may arise.
15. According to the book, in what situations should others NOT be engaged in action
planning?
16. Which of the following is NOT a suggested tool for action planning?
17. What is the purpose of responsibility charting?
18. Which of the following is NOT a question managers should ask regarding a scenario
they had developed in a scenario-planning exercise?
19. Forecasting and scenario planning are basically the same exercise.
20. What are the benefits and downsides of using surveys?
21. Survey feedback allows survey responders to rate the quality of the survey.
22. What do critical path methods require of planners?
23. Which of the following is NOT true of parallel initiatives?
24. What is the benefit of creating a commitment analysis chart?
25. The AIDA continuum outlines how the stakeholders will be affected by the change.
26. Which of the following is a challenge of leverage analysis?
27. What does “working the plan” entail?
28. Why are good communication plans essential?
29. Which of the following is NOT one of the four major goals of a communication plan?
30. Describe the four phases of a communication plan.
31. When things are complex and ambiguous, the richness of the communications channel
needs to increase.