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Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 8: Becoming a Master Change Agent
Test Bank
1. What are the four types of change leaders mentioned in the book?
2. What are the personal benefits of being a change leader?
3. Change always starts from the top down.
4. Change agent effectiveness is a function of what three things?
5. In exothermic change situations, energy is liberated by actions.
6. Which of the following characteristics is NOT essential for a change leader?
7. Which of the following is NOT one of the four themes of bad leadership developed by
Malcom Higgs?
8. What are the three categories of behaviors that change agents give rise to?
9. Which of following is NOT a trend that change leaders need to be aware of?
10. According to Duck, a(n) ________________ will not change if the _________________ do(es) not
develop.
11. In order for individuals to shift their mental maps, what is required?
12. Appreciate Inquiry (AI) is the engagement of individuals in an organizational system in
its renewal.
13. All change agents must proceed through their developmental changes by being actively
involved in leading a change.
14. What is the difference between an experienced change agent and an expert change
agent according to Miller?
15. Which is more effective at driving change: pull or push tactics?
16. Describe the characteristics that an emotional champion is likely to have.
17. Which type of change agent engages in big-picture thinking about strategic change and
understands the fit of systems and structures?
18. What are Hunsaker’s four internal roles a change agent can play?
19. What is the main benefit of an internal change agent?
20. External change agents are often hired because of which of the following strengths?
21. The quality of external change agents determines the success of change projects.
22. Change teams may include all of the following people EXCEPT:
23. Characteristics of a strong change team member are often contradictory.
24. Describe the role of a steering team.
25. A project manager is responsible for which of the following things in a change project:
26. Which of the following is NOT a good design rule for developing a change team?
27. It is usually not necessary for change teams to be highly cohesive.
28. Change initiative is really best used and practiced by people with formal power.
29. Which of the following is NOT a challenge for middle managers?
30. What is a rule of thumb change agents should use?
31. Describe the expectations of managers during periods of change.
