Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 7: Managing Recipients of Change and Influencing Internal
Stakeholders
Test Bank
1. Recipients of change are usually passive participants.
2. Which of the following is NOT a reason for a change recipient to decide to support the
change?
3. Which of the following correlations between age and resistance to change is true?
4. Change initiatives may cause mixed feelings from change recipients based on the impact
of all factors EXCEPT:
5. Which of the following is a least constructive coping mechanism to change?
6. Which of the following statements is true about reactions to change?
7. In addition to thinking about personal impacts, employees think about the benefits of
change to the organization.
8. Which of the following is NOT a change tool to help employees commit to a change?
9. Which is NOT a reason that an individual would welcome change?
10. What is a risk of acceptance of change?
11. How should leaders respond to acceptance of change in their organizations?
12. Employees will always be either entirely in favor or entirely against any particular
change initiative.
13. Employees are most likely to react to their own feelings of ambivalence in all of the
following ways EXCEPT:
14. Change leaders should approach mixed feelings using which of the following actions?
15. If stakeholders are feeling ambivalent, leaders should help people make sense of the
proposed change.
16. Which of the following statements is most accurate for why people undertake or accept
change initiatives?
17. What are reasons that a negative reaction to change may develop?
18. How might alignment issues cause a negative reaction to change?
19. What is the psychological contract?
20. Most of the psychological contract is implicit.
21. What are common characteristics of the time before a change?
22. What are common reactions during the change?
23. What are common descriptors of the phase after the change?
24. Which of the follow is NOT one of Kotter’s eight steps?
25. What choice best describes the survivor syndrome?
26. People with a low tolerance for turbulence and ambiguity are most comfortable in a
stable environment.
27. People who have experienced long periods of stability and minimal change are likely to
respond to change in which of the following ways?
28. The tendency to rely on competencies and strategies that have worked in the past is
referred to as a competency trap.
29. If the opinions of those trusted by recipients of change are positive and the recipients’
initial attitude toward the change is negative, recipients are likely to respond in which of
the following ways?
30. When change leaders talk about significant change, they usually thoroughly focus on
the cost/benefit analysis of both changing and keeping with the status quo.
31. How can organizations encourage employees to be more open to change?