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Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 5: Navigating Change Through Formal Structures and Systems
Test Bank
1. What are formal structures designed for?
2. Which of the following is NOT an example of formal systems?
3. Some organizations do not require any formalization because they are so small.
4. How does the degree of differentiation change over the life an organization?
5. What is integration?
6. What are common ways that larger, more complex companies are organized?
7. What part of structure does the chain of command reflect?
8. Organizations that have a more decentralized decision-making process tend to be
structured in what way?
9. The formality of an organization is defined by the extent to which structures and
processes of the organization are written down and expected to be followed.
10. Which of the following is NOT a characteristic of a mechanistic organization?
11. Which of the following kinds of organizations is most likely to be mechanistic?
12. In what kinds of industries would an organic organization work best?
13. As uncertainty ____________, the amount of information that needs to be processed
between decision makers _______________.
14. One way that organizations can reduce their information-processing challenges is by:
15. What is the role of information systems?
16. What kinds of lateral relations will help increase information flow?
17. Organizations need to align their formal structures and systems with the environment.
18. How does an organization’s design impact the behavior of its members?
19. In the implementation stage, which reporting structure is most effective?
20. There is one best way to structure an organization.
21. Which decision should be made first?
22. While having a good strategy is important, it is ineffective if which characteristic isn’t
present?
23. Leveraging structural and systematic change will create major animosity with one’s
employees.
24. Incremental changes require ______________, while larger more influential changes require
_____________.
25. If leadership has a low tolerance for ambiguity, the approval process is likely to be:
26. When approaching a formal approval process, change agents should utilize all of the
following strategies EXCEPT:
27. Change proposals should only be introduced once formal approval is obtained.
28. Acceptance is enhanced in which of the following situations?
29. Acceptance can be increased despite initial resistance if the project has been through a
rigorous review.
30. How might change leaders increase the likelihood of gaining approval?
31. Formal approval tends to follow the same general decision-making process in most
organizations.
32. Moving forward without formal approval establishes creeping commitment to the
change project.
