Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 4: Building and Energizing the Need for Change
Test Bank
1. The need for change is always clear and dramatic.
2. According to the book, past experiences may cause employees to react to change in what
ways?
3. What is the main reason that change management programs often fail?
4. What is responsibility diffusion?
act
5. At the beginning of a change project, when are leaders in a position to engage others in
the conversation about the plan going forward?
6. When considering a change project, there are only a few choices on how and what to
allocate resources to.
7. In order to foster an understanding of the need for change, change leaders should do
which of the following?
8. What situation makes it easiest to instigate change?
9. Leaders should not attempt to track all external data.
10. What kinds of data from the external environment should leaders monitor and why?
11. Why should change leaders take time to understand the perspectives of stakeholders
throughout the change process?
12. It is very unlikely that change leaders will ever overcommunicate during a change
project.
13. Internal data that change leaders should consider include all of the following EXCEPT:
14. What is the biggest benefit of a change leader being self-aware?
15. What pitfalls listed below are not necessarily from a lack of self-awareness?
16. The vision for change must be created before the organization can focus on the need for
change.
17. What factors determine organizational readiness for change?
18. What kinds of organizations tend to be the most open to change?
19. Which of the following attributes are included in Judge and Douglas’s eight dimensions
related to readiness?
20.Which of the following accurately defines systems thinking?
21. What is the recommended balance between extrinsic and intrinsic rewards?
22. What are the risks and benefits of generating an organizational crisis when one doesn’t
already exist in order to mobilize staff?
23. What is the challenge with the approach of identifying a transformational vision?
24. Charisma is essential for change agents to have.
25. What best describes the approach of information and education?
26. How does existing culture impact organizational change efforts?
27. What are strategic frames?
28. Which of the following is NOT a strategy for avoiding groupthink?
29. What are some factors that obstruct managerial judgment and lead to organizational
failure?
30. A vision can be used to strengthen or transform existing cultures.
31. Visions should be clear, challenging, and tangible.