Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 1: Changing Organizations in Our Complex World
Test Bank
1. Organizations are exclusively a human phenomenon.
2. Organizational change is the planned alteration of organizational components to improve
the ________________ of organizations.
3. According to the authors’ focus, which is NOT an example of organizational change?
4. The reasons for change are usually clear and easily definable.
5. Simply announcing a new vision does not mean there will be significant change in the
organization.
6. Why do we need organizations?
7. The best way to foster strong organization change and commitment includes all of the
following EXCEPT:
8. Middle managers and employees at all levels should work to change organizational goals
and objectives rather than relying on senior leadership.
9. Describe what the five PESTE factors are and give an example of each one.
10. There is no way for an organization to prepare for environmental change.
11. What should companies consider when expanding their reach internationally?
12. The triple bottom line focuses on:
13. Which of the following is a macro change facing us today?
14. Which of the following is an example of episodic change?
15. Which characteristics describe continuous change?
16. Give an example of a redirecting organizational change.
17. Re-creation happens in response to a major external event.
18. Tuning describes which of the following:
20. If an organization is in the process of tuning, it does not need to pay attention to
changes in the environment.
21. If one department in a large organization is being reorganized, this can be considered
what kind of change?
22. Since change initiatives so often fail, it is best for organizations to:
23. Which of the following are the four change roles described in the book?
24. Anyone in the organization can hold multiple change roles throughout the change
project.
25. Which of these is NOT the role of a change implementer?
26. Which are characteristics commonly found in change facilitators?
27. Which of the following are NOT common managerial difficulties mentioned in the book?
28. People who are on the receiving end of change are called:
29. Common responses for people who feel that they’ve had little to no voice in the process
include all of the following EXCEPT:
30. Change leaders will be most effective if they have which of the following
characteristics?
31. How should change leaders respond to resistance?
32. Please explain the paradox that change leaders must understand in order to balance
patience and impatience.
33. Macro changes are ____________________ changes that affect organizations and what they
do.
34. Organizations can only undergo one change at a time.
35. What is the purpose of organizational change?