Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Transferable
X
b.
Job-related
Consider This: This skill is
useful in sales presentations
and conflict management.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
Adaptive
Consider This: This skill is
useful in sales presentations
and conflict management.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
Interview
Consider This: This skill is
useful in sales presentations
and conflict management.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Jemimah was having problems with the tight scheduling and timelines given
to her for one of her technical writing projects. She was failing to meet
deadlines regularly and was unable to adjust to a variety of functional
changes in the project. In this type of situation, what skill should Jemimah
use to manage time and meet deadlines?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Adaptive
X
b.
Transferable
Consider This: People
possessing this skill are
organized, punctual, and
motivated.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
Job-related
Consider This: People
possessing this skill are
organized, punctual, and
motivated.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
Communication
Consider This: People
possessing this skill are
organized, punctual, and
motivated.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
Antonia, a senior manager, creates a plan to help her team reach its
expected targets and deadlines for a new project. But Sharon, one of her
team members, seems unable to meet deadlines on a regular basis. When
Antonia meets with Sharon and discusses Sharon’s inability to meet
performance expectations, what type of feedback should Antonia give
Sharon?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Corrective
X
b.
Supportive
Consider This: This type of
feedback involves
identifying and discussing
employee behavior to
achieve maximum benefit in
a performance review.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
c.
Sensitive
Consider This: This type of
feedback involves
identifying and discussing
employee behavior to
achieve maximum benefit in
a performance review.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
d.
Negative
Consider This: This type of
feedback involves
identifying and discussing
employee behavior to
achieve maximum benefit in
a performance review.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 18
Assessment
meets all deadlines, works very hard, and gets a nice raise every year. As a
Multiple-choice
team leader, what kind of feedback should Johann provide to encourage this
particular employee?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Supportive
X
b.
Corrective
Consider This: This type of
feedback inspires desirable
behaviors in team members.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
c.
Sensitive
Consider This: This type of
feedback inspires desirable
behaviors in team members.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
d.
Negative
Consider This: This type of
feedback inspires desirable
behaviors in team members.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 19
Assessment
Question Stem
Felipe, a supervisor at Lego Infomedia, recently conducted an exclusive
one-on–one talk with each of his team members. The team members
received supportive or corrective feedback according to the manner each of
them had executed their tasks over the past year. What type of interview
did Felipe conduct?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Performance review
X
b.
Information-gathering
Consider This: This type of
interview is also called an
appraisal interview.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
c.
Job-related meeting
Consider This: This type of
interview is also called an
appraisal interview.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
d.
Follow-up analysis
Consider This: This type of
interview is also called an
appraisal interview.
LO 8.3: Analyze ways to get
the maximum benefit in an
appraisal interview
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
A firm invites applications from a specific group of candidates who have
studied stenography and have expertise in that field. It also requires each
applicant to have previously worked as a stenographer for a minimum of
two years. Which type of skill is the firm looking for in an applicant?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Job-related
X
b.
Transferrable
Consider This: This skill is
specific to a particular
occupation.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
Adaptive
Consider This: This skill is
specific to a particular
occupation.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
Descriptive
Consider This: This skill is
specific to a particular
occupation.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
Rudy is applying for the position of assistant manager in an advertising
company. The ad that announced this opening had a set of requirements
that candidates must fulfill to apply for the post. This “set of requirements”
is called
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
a job description.
X
b.
an occupational title.
Consider This: This is a
document outlining the
specific skills required for a
particular position.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
experience.
Consider This: This is a
document outlining the
specific skills required for a
particular position.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
a reference.
Consider This: This is a
document outlining the
specific skills required for a
particular position.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
Question Stem
In an interview Samir was asked questions such as: How did you get into
this line of work? Why did you apply for this particular job? What do you
like most about your job? What do you like the least about your job?
What type of an interview was Samir attending?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Information-gathering
X
b.
Appraisal
Consider This: This is a
focused, structured
conversation, and the goal is
to seek out details from
another person.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
c.
Feedback
Consider This: This is a
focused, structured
conversation, and the goal is
to seek out details from
another person.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
d.
Analysis
Consider This: This is a
focused, structured
conversation, and the goal is
to seek out details from
another person.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most
common form of interview
Topic/Concept
Information-Gathering Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
applicable)
You Know
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
After completing the interview, Evangeline processed her interview notes.
She reviewed the questions and the interviewee’s responses and
summarized the key findings. She also took a few minutes to write
additional notes. What was Evangeline doing?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Following-up
X
b.
Preparing
Consider This: This process
uncovers any concerns
about the interviewee.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
c.
Strategizing
Consider This: This process
uncovers any concerns
about the interviewee.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
d.
Gathering
Consider This: This process
uncovers any concerns
about the interviewee.
LO 8.1: Discuss why
information-gathering
interviews are the most
common form of interview
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most
common form of interview
Topic/Concept
Information-Gathering Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Question Stem
Michelle is applying for the position of junior copywriter in an advertising
firm. In which section of her cover letter should she include her request for
an interview with the employer?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Action step
X
b.
Body
Consider This: In this part of
the letter, you want to let
your reader know the next
step you will take.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
Introduction
Consider This: In this part of
the letter, you want to let
your reader know the next
step you will take.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
Conclusion
Consider This: In this part of
the letter, you want to let
your reader know the next
step you will take.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 25
Assessment
Type
Multiple-choice
Question Stem
whether she should come back for another interview. By doing so, which
step of the interview closing process did the candidate follow?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Asking “next step”
questions
X
b.
Expressed her gratitude
Consider This: This step
helps you gain clarity on the
likelihood of your landing
the job.
LO 8.2: Evaluate the
different aspects of job
interviews
c.
Asking for the job
Consider This: This step
helps you gain clarity on the
likelihood of your landing
the job.
LO 8.2: Evaluate the
different aspects of job
interviews
d.
Appreciating the
interviewer’s time
Consider This: This step
helps you gain clarity on the
likelihood of your landing
the job.
LO 8.2: Evaluate the
different aspects of job
interviews
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Note: Here starts 5 Short Answer level questions
Assessment
Type
Essay
Question Stem
Explain the purpose of an information-gathering interview. Examine the
steps involved in preparing one.
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most common form of
interview
Topic/Concept
Information-Gathering interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Analyze the importance of nonverbal communication in an interview.
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
Describe the three steps involved in the preparation and execution of a
successful interview.
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most common form of
interview
Topic/Concept
Information-Gathering interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
What is an appraisal interview? Examine the various guidelines that should
be followed during an appraisal interview.
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Explain the steps involved in the follow-up of a job interview.
Learning
Objective
LO 8.2: Evaluate the different aspects of job interviews
Topic/Concept
Job Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Analyze the various strategies that may help an interviewer convey
supportive feedback to the interviewee during an appraisal interview.
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
“Information-gathering interviews are the most common forms of
interviews.” Evaluate the veracity of this statement. Furthermore, assess
the three steps that are the backbones of a successful information–
gathering interview.
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most
common form of interview
Topic/Concept
Information-Gathering Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
The success of every organization lays in the hard work and dedication of its
employees. So, the process of selecting an employee is important to the
company’s success. Analyze these statements by drawing examples from
the success of different firms that have made a noticeable effort in selecting
their employees.
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most
common form of interview
Topic/Concept
Information-Gathering Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Citing relevant examples, evaluate the importance of properly closing an
interview from the viewpoint of both the interviewer and interviewee.
Learning
Objective
LO 8.3: Analyze ways to get the maximum benefit in an appraisal interview
Topic/Concept
Appraisal Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
Discuss the differences and similarities between information-gathering
interviews, appraisal interviews, and job interviews.
Learning
Objective
LO 8.1: Discuss why information-gathering interviews are the most
common form of interview
Topic/Concept
Information-Gathering Interviews
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It