Question Stem
Tomiko conducts an interview during which she uses short phrases such as “Go on,”
“Please continue,” “So…?” etc. to encourage the interviewee to continue talking about
a particular topic. What are these short phrases called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nudging probes
X
b.
Clearinghouse probes
Consider This: Interviewers
utilize these when they feel the
interviewee’s answer is
incomplete.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Informal probes
Consider This: Interviewers
utilize these when they feel the
interviewee’s answer is
incomplete.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Reflective probes
Consider This: Interviewers
utilize these when they feel the
interviewee’s answer is
incomplete.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
Carmen is interviewing a candidate for the vacant HR manager position in her
department. During the interview, what would be a good question to ask, and why?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
“What would be your first
move if one of the employees
asks for a compassionate
leave on the day of a major
client meeting”; because it
helps the interviewer assess
the candidate’s reaction to a
situation under pressure.
X
b.
“How long have you been in
this business?”; because it
helps the interviewer elicit a
short and quick response
from the candidate.
Consider This: These are
imaginary emotion-arousing
questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
“What changes would you
make to our current
department?”; it helps the
interviewer have a longer
conversation with the
candidate.
Consider This: These are
imaginary emotion-arousing
questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
“If this job were to require you
to travel once a month, would
you be willing to do so?”; it
helps the interviewer be
objective during the interview.
Consider This: These are
imaginary emotion-arousing
questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
Analyze It
Evaluate It
Question Title
M/C Question 18
Assessment
Type
Multiple-choice
Question Stem
Vinay is conducting an interview for the vacant HSE position. He wants to ask
questions to gauge the candidates’ personalities and job suitability. What is the best
way to ask these types of questions while conducting the interview, and why is this
method helpful?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
By beginning with closed
questions and moving to open
questions in an inverted
funnel sequence; it
encourages the candidates to
respond faster.
X
b.
By beginning with broad
questions and proceeding to
more open ones in a funnel
sequence; it helps the
candidates freely express
their thoughts and ideas.
Consider This: This is an easy
way to start an interview.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
By using a combination of
open and closed questions in
a tunnel sequence; it helps
the interviewer gather a lot of
information quickly.
Consider This: This is an easy
way to start an interview.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
By asking questions that
encourage elaboration and
help guide the discussion in a
probing sequence; it helps the
interviewer clarify the
candidate’s responses.
Consider This: This is an easy
way to start an interview.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Assessment
Type
Multiple-choice
Question Stem
During her appraisal interview, Aeryn explained to Evan, the interviewer, that her team
procured the current project budget only after the previous budgetary allowance was
completely exhausted. She then told Evan, off the record, that her team was still using
the previous allowance. After the interview, Evan told Barney, a colleague, about what
Aeryn told him. What ethical principle did Evan flout?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Keep confidential information
to oneself and not share it
with others
X
b.
Convey false or misleading
information to the other
person
Consider This: Violating this
type of trust with an interviewer
will ultimately backfire on the
interviewee.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
Restrict the other person’s
choices or answers to
questions
Consider This: Violating this
type of trust with an interviewer
will ultimately backfire on the
interviewee.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
Manipulate the other person
Consider This: Violating this
type of trust with an interviewer
will ultimately backfire on the
interviewee.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
Kia was attending her first job interview and hoped to accomplish her task goals in it.
What approach would best serve her purpose?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Answering questions in a
thoughtful manner
X
b.
Self-disclosing relevant
information appropriately
Consider This: The interviewee
is responsible for processing the
body of the interview by
accomplishing this task.
LO 7.3: Explain the three parts
of the interview process
c.
Resolving simulated conflicts
constructively
Consider This: The interviewee
is responsible for processing the
body of the interview by
accomplishing this task.
LO 7.3: Explain the three parts
of the interview process
d.
Observing the interviewer’s
nonverbal cues
Consider This: The interviewee
is responsible for processing the
body of the interview by
accomplishing this task.
LO 7.3: Explain the three parts
of the interview process
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
Elsbeth explained in detail her decision to resign from the company during her exit
interview. What strategy should the human resources executive observe here, and
why?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Respect confidentiality; to
maintain her ethics by not
sharing that information with
others.
X
b.
Demonstrate interpersonal
skills; to accomplish her
relational goals
Consider This: It is a
communication strategy the
interviewer uses to ensure
interviews are ethical.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
Allow her to make an
uncoerced response; to avoid
influencing her to answer a
question she would prefer not
to answer or to respond in a
manner that would be against
her will
Consider This: It is a
communication strategy the
interviewer uses to ensure
interviews are ethical.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
Ask thoughtful questions; to
fulfill her task-related goals
Consider This: It is a
communication strategy the
interviewer uses to ensure
interviews are ethical.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
Question Stem
A training officer requires a third-party trainer to teach the staff about the latest
technology for an upcoming project. What should the training officer do to identify the
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Conduct an information-
gathering interview with a
training and development
practitioner located through a
professional body.
X
b.
Conduct a persuasive
interview with a training and
development practitioner
located at a remote
geographic location through
the Internet.
Consider This: This is a focused,
structured conversation where
the goal is to seek out relevant
details from another person.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
c.
Conduct a one-on-one
interview with a training and
development practitioner
located through a personal
network of family and friends.
Consider This: This is a focused,
structured conversation where
the goal is to seek out relevant
details from another person.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
d.
Conduct a panel interview
with a training and
development practitioner
located through university and
college professors who are
experts in the field.
Consider This: This is a focused,
structured conversation where
the goal is to seek out relevant
details from another person.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
During an interview, Blake was asked to give a brief account of each of the jobs he’s
worked at for the past 10 years. Later, he was asked in detail about his first job as an
administrative assistant. What process is the interviewer following here, and why?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Control the breadth and depth
of the questioning; the
interviewer has to cover a
range of topics in a limited
amount of time and the details
on a single topic adhering to
the goal.
X
b.
Accomplish the relational
goals; the interviewer has to
demonstrate appropriate
interpersonal skills.
Consider This: During this
process, the interviewer probes
a topic based on the
interviewee’s response.
LO 7.3: Explain the three parts
of the interview process
c.
Achieve the interview’s task–
related objective; the
interviewer has to acquire
relevant information.
Consider This: During this
process, the interviewer probes
a topic based on the
interviewee’s response.
LO 7.3: Explain the three parts
of the interview process
d.
Understand the answers on
the content level; the
interviewer has to link the
details of the answers to the
main message.
Consider This: During this
process, the interviewer probes
a topic based on the
interviewee’s response.
LO 7.3: Explain the three parts
of the interview process
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Question Stem
During his appraisal interview, Torsten assured his supervisor he would complete a
particular certification course before the next quarter. Satisfied by his response, the
supervisor promoted Torsten to program manager. However, two months into the new
quarter, the supervisor discovered Torsten had not completed the course. In this
scenario, Torsten failed to
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
keep his word.
X
b.
respect confidentiality.
Consider This: Such empty
promises will eventually backfire
in business and professional
contexts, where an individual’s
credibility is vital to his or her
success in the organization.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
state his purpose in advance.
Consider This: Such empty
promises will eventually backfire
in business and professional
contexts, where an individual’s
credibility is vital to his or her
success in the organization.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
engage in ethical interviewing
behavior.
Consider This: Such empty
promises will eventually backfire
in business and professional
contexts, where an individual’s
credibility is vital to his or her
success in the organization.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
(mark X where
applicable)
Analyze It
Evaluate It
Question Title
M/C Question 25
Assessment
Type
Multiple-choice
Question Stem
A civil engineer in charge of building a reservoir is asked to meet the board of planning
committee to evaluate the progress halfway through the project. What type of interview
is the planning committee conducting, and why?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
An appraisal interview; the
board shares the information
about the civil engineer’s job
performance and suggests
improvements, if required.
X
b.
An information-gathering
interview; the board seeks out
important information
regarding the project and
suggest improvements.
Consider This: This is a
conversation between the
employer and the employee,
where assessment of the
employee’s job performance is
done.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
c.
The job interview; the board
evaluates the qualification
and skill of the engineer to
complete the job.
Consider This: This is a
conversation between the
employer and the employee,
where assessment of the job is
done.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
d.
A persuasive interview; the
board influences the
engineer’s attitude, belief, and
behavior to complete the job.
Consider This: This is a
conversation between the
employer and the employee,
where assessment of the job is
done.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Note: Here starts 5 Short Answer level questions
Question Title
SA Question 26
Assessment
Type
Essay
Question Stem
Examine the individual roles played by the interview and interviewee during an
interview process.
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Analyze the criteria for an effective interview. How do these criteria help an interviewer
plan, prepare, and conduct the interview efficiently?
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
How does an interviewer structure an interview? What sequences does the interviewer
follow to structure it effectively?
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
Easy
Moderate
Difficult
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
Analyze the importance of an interviewee asking appropriate questions during an
interview. Cite relevant examples.
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Explain the tasks involved in opening and closing interviews. Why are these tasks an
important aspect of the interview?
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Explain the importance of the five Ws in structuring interview questions and the need to
identify interview topics that help reach the interview’s goal.
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
Why is identifying the “right person for the right job” a difficult task? How do you
overcome this difficulty? Explain in detail.
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
Examine how probing gets the best out of interviewees. How tactful should the
interviewer be in using other methods of questioning to accomplish the goal of the
interview?
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Examine the communication strategies used by both interviewers and interviewees to
ensure interviews are ethical.
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
Analyze the importance of being open and receptive during an interview process.
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X