Testbank Questions
Title/Author: Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 7
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
When a question doesn’t make an assumption or force the interviewee into answering,
but allows the interviewee to choose from a range of responses, the interviewer is
trying to
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
ask an unbiased question.
X
b.
avoid an unlawful question.
Consider This: These types of
questions give the interviewee
the opportunity to make a free,
uncoerced response.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
convey an honest
assessment.
Consider This: These types of
questions give the interviewee
the opportunity to make a free,
uncoerced response.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
elicit a general response.
Consider This: These types of
questions give the interviewee
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
uncoerced response.
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
To ensure the interviewee doesn’t go from the interview with uncertainty and doubts,
the interviewer should
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
summarize the interview.
X
b.
record the interview.
Consider This: This process
ensures both the interviewer and
the interviewee are aware of and
agree on what happened during
their discussion.
LO 7.3: Explain the three parts
of the interview process
c.
discuss the next step.
Consider This: This process
ensures both the interviewer and
the interviewee are aware of and
agree on what happened during
their discussion.
LO 7.3: Explain the three parts
of the interview process
d.
exchange thank-yous.
Consider This: This process
ensures both the interviewer and
the interviewee are aware of and
agree on what happened during
their discussion.
LO 7.3: Explain the three parts
of the interview process
Learning
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
A structured conversation with a potential customer or candidate that is intended to
influence that person’s attitudes, beliefs, and behaviors is called
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
a persuasive interview.
X
b.
an information-gathering
interview.
Consider This: This interview
has a perception that the
interviewer may appear to be
gaining information, but is
actually attempting to influence
the thoughts or actions of the
interviewee.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
c.
the job interview.
Consider This: This interview
has a perception that the
interviewer may appear to be
gaining information, but is
actually attempting to influence
the thoughts or actions of the
interviewee.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
d.
an appraisal interview.
Consider This: This interview
has a perception that the
interviewer may appear to be
gaining information, but is
actually attempting to influence
the thoughts or actions of the
interviewee.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Preparing the Interview
X
applicable)
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
________ are planned conversations that need to be prepared.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Interviews
X
b.
Open questions
Consider This: These are oral
interactions between two or
more people.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
c.
Closed questions
Consider This: These are oral
interactions between two or
more people.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
d.
Persuasions
Consider This: These are oral
interactions between two or
more people.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
Which type of probe is used by an interviewer to ensure he or she understands the
interviewee’s response to a question?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Reflective
X
b.
Clearing
Consider This: These kinds of
probes are a way to resolve
uncertainty.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Informational
Consider This: These kinds of
probes are a way to resolve
uncertainty.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Nudging
Consider This: These kinds of
probes are a way to resolve
uncertainty.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
interpersonally attractive and believable?
Which types of goals include using interpersonal skills so as to be perceived as
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Relational
X
b.
Content
Consider This: Demonstrating
skills such as your ability to
listen carefully, self-disclose
appropriately, and resolve
conflict constructively while also
appearing open and
approachable help you
accomplish this goal.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
c.
Task
Consider This: Demonstrating
skills such as your ability to
listen carefully, self-disclose
appropriately, and resolve
conflict constructively while also
appearing open and
approachable help you
accomplish this goal.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
d.
Primary
Consider This: Demonstrating
skills such as your ability to
listen carefully, self-disclose
appropriately, and resolve
conflict constructively while also
appearing open and
approachable help you
accomplish this goal.
LO 7.1: Identify the three basic
skills required to prepare for an
interview
Learning
Objective
LO 7.1: Identify the three basic skills required to prepare for an interview
Topic/Concept
Preparing the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
What is a standard theme that should be identified by both the interviewer and
interviewee before an interview starts?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Interview topic
X
b.
Interview knowledge
Consider This: This is a
standard theme or concept upon
which interview questions are
based.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Interview conjecture
Consider This: This is a
standard theme or concept upon
which interview questions are
based.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Interview network
Consider This: This is a
standard theme or concept upon
which interview questions are
based.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
Which types of questions encourage an interviewee to share information almost
without restriction and are less structured when time is not limited?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Open
X
b.
Closed
Consider This: These questions
give the respondent complete
freedom to decide the amount
and kind of information he or
she is willing to provide.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Probing
Consider This: These questions
give the respondent complete
freedom to decide the amount
and kind of information he or
she is willing to provide.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Hypothetical
Consider This: These questions
give the respondent complete
freedom to decide the amount
and kind of information he or
she is willing to provide.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
A(n) ________ sequence helps the interviewee freely bring out his or her feelings and
views early in the interview.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
funnel
X
b.
hypothetical
Consider This: This sequence
begins with open questions and
moves toward closed questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
probing
Consider This: This sequence
begins with open questions and
moves toward closed questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
inverted
Consider This: This sequence
begins with open questions and
moves toward closed questions.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
________ are one’s beliefs, values, virtues, and sense of right and wrong.
Choices
Answer (x)
Answer
Correct
Feedback
a.
Ethics
X
b.
Interviews
Consider This: These include
moral principles that govern a
person’s or group’s behavior.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
Responses
Consider This: These include
moral principles that govern a
person’s or group’s behavior.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
Funnels
Consider This: These include
moral principles that govern a
person’s or group’s behavior.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Nelson wants to open a bank account. When he arrives at the bank, the teller asks him
to fill out a questionnaire with his personal and professional details and other
necessary information. What kind of questions was Nelson asked to answer?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Closed
X
b.
Hypothetical
Consider This: These questions
guide the respondent toward an
intended purpose.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Probing
Consider This: These questions
guide the respondent toward an
intended purpose.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Open
Consider This: These questions
guide the respondent toward an
intended purpose.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
X
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
During an interview for an HR manager position, the interviewer asks Vasaliki, “How
will you handle the high employee turnover rate?” What kind of a question is this?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Question of policy
X
b.
Question of process
Consider This: This type of
question usually brings out the
actions that the respondent will
carry out in the future.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Question of value
Consider This: This type of
question usually brings out the
actions that the respondent will
carry out in the future.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Question of identification
Consider This: This type of
question usually brings out the
actions that the respondent will
carry out in the future.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Topic/Concept
Structuring the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
Jessa is a recruitment officer who does not ask probing or follow-up questions during
an interview but allows an interviewer to gather a lot of general information in a limited
amount of time. What is this sequence called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Tunnel
X
b.
Process
Consider This: In this sequence,
a combination of open and
closed questions is asked in an
effort to gather the maximum
number of details in the shortest
amount of time.
LO 7.2: Describe the different
interview structures, topics, and
questions
c.
Funnel
Consider This: In this sequence,
a combination of open and
closed questions is asked in an
effort to gather the maximum
number of details in the shortest
amount of time.
LO 7.2: Describe the different
interview structures, topics, and
questions
d.
Inverted funnel
Consider This: In this sequence,
a combination of open and
closed questions is asked in an
effort to gather the maximum
number of details in the shortest
amount of time.
LO 7.2: Describe the different
interview structures, topics, and
questions
Learning
Objective
LO 7.2: Describe the different interview structures, topics, and questions
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
During an interview, the interviewer casually asks Bella if she likes soccer. Upon
replying she does, the pair spend 15 minutes discussing the latest events in the world
of soccer. What type of strategy did the interviewer use?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Establishing a rapport
X
b.
Clarifying the interview goal
Consider This: This strategy
helps both the interviewer and
the interviewee loosen up and
become comfortable with one
another.
LO 7.3: Explain the three parts
of the interview process
c.
Processing the interview
Consider This: This strategy
helps both the interviewer and
the interviewee loosen up and
become comfortable with one
another.
LO 7.3: Explain the three parts
of the interview process
d.
Conveying task messages
Consider This: This strategy
helps both the interviewer and
the interviewee loosen up and
become comfortable with one
another.
LO 7.3: Explain the three parts
of the interview process
Learning
Objective
LO 7.3: Explain the three parts of the interview process
Topic/Concept
Conducting the Interview
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
During an employment interview, the interviewer asks a young candidate his racial
origin and if he’s involved in a romantic relationship. What are these types of questions
called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Unlawful questions
X
b.
Unbiased questions
Consider This: These questions
are illegal to ask during an
interview.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
c.
Closed questions
Consider This: These questions
are illegal to ask during an
interview.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
d.
Open questions
Consider This: These questions
are illegal to ask during an
interview.
LO 7.4: Identify the basic ethical
principles that both the
interviewer and the interviewee
need to adhere to
Learning
Objective
LO 7.4: Identify the basic ethical principles that both the interviewer and the
interviewee need to adhere to
Topic/Concept
Interviewing Ethics
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice