Chapter 7: Emotional Messages
Multiple Choice Questions
1. Emotional communication is the central concept of __________.
a) social intelligence
b) emotional appreciation
c) haptics
d) nonverbal messages
2. Which of the following is a suggestion for effectively expressing your emotions?
a) concentrate on past feelings
b) attribute your feelings to others
c) mindlessly accept emotions without asking about their causes
d) concentrate on present feelings
3. Which of the following are among the eight basic or primary emotions?
a) hope and excitement
b) tired and occupied
c) mute and talkative
d) joy and fear
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4. Which primary emotion is most closely related to joy?
a) anticipation
b) surprise
c) anger
d) fear
5. What is it called when at least two of the primary emotions combine with one another?
a) combined emotion
b) influenced emotion
c) steady emotion
d) blended emotion
6. Selena has been working hard all semester to earn an A in her communications class.
She is feeling optimistic that she will earn an A. What blended primary emotions is
Selena experiencing?
a) trust and fear
b) fear and surprise
c) anger and anticipation
d) anticipation and joy
7. Which of the following is an example of a bodily reaction?
a) the pride of parents when their child graduates from college
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b) students listening to a lecture quietly
c) calculating the odds of getting a 10 when rolling dice
d) blushing when you are embarrassed
8. What is emotional expression governed by?
a) feeling
b) attitude
c) display rules
d) culture
9. Which of the following theories states that differences in brains and chemistry
contribute to the differences in emotional expressions?
a) cognitive labeling theory
b) evolutionary theory
c) biological theory
d) socialization theory
10. Which of the following theories states that emotional expression is basic to survival,
and those who survive pass their genes on to the next generation?
a) biological theory
b) socialization theory
c) evolutionary theory
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d) cognitive labeling theory
11. If a mother smiles, an infant tends to __________.
a) smile
b) frown
c) cry
d) make no expression
12. A similar emotional response passed from one person to another is an example of
__________.
a) resembling reaction
b) emotional contagion
c) emotion
d) strategic emotionality
13. On Facebook, Eric posts political statements that his friend Krista dislikes. Krista
is an example of __________.
a) cultural customs
b) computer mediated anger
c) emotions having consequences
d) emotional contagion
14. A meaningful relationship should contain __________.
a) strategic emotionality
b) no expression of emotions
c) motivational appeals
d) expressions of feelings
15. __________ suggests that men should not cry because of the display rule that
expressing emotion is a sign of weakness.
a) Emotional contagion
b) Western syndrome
c) Emotional competence
d) The cowboy syndrome
16. Three major obstacles standing in the way of effective emotional communication are
__________.
a) Western syndrome, the cowboy syndrome, and inadequate interpersonal skills
b) fear, the cowboy syndrome, and emotional contagion
c) emotional contagion customs, and fear
customs, fear, and inadequate interpersonal skills
17. Being afraid to express love for someone because you might be rejected is an
example of __________.
a) emotional competence
b) fear
c) anticipation
d) sadness
18. Inadequate interpersonal skills are indicative of people who __________.
a) know how to express their feelings and are able to express them in variety of ways
b) do not know how to express their feelings or can only express them in certain ways
c) can express anger in an appropriate manner
d) express love
19. Your supervisor at work is skillful at expressing and responding to the emotions of
others. She would be considered to have __________.
a) good listening skills
b) effective motivational appeals
c) emotional contagion
d) emotional competence
20. Which of the following is a guideline for helping you to understand and respond to
the emotions of others more effectively?
a) Concentrate only on verbal communication.
b) Understand that r
c) Ignore nonverbal cues.
d) Use active listening techniques such as paraphrasing the speaker.
21. Someone who says,
expressing __________ feelings.
a) primary
b) mixed
c) defined
d) refined
22. Which of the following is a good way to communicate with someone who is grief–
stricken?
a) Try to deter the person from his or her grief.
b) Focus on the bright side.
c) Avoid discussing the loss.
d) Confirm the other
23. Each person has a different level of tolerance for emotional communication.
Therefore, you should __________.
a) always keep emotional conversations short and to the point
b) respect emotional boundaries
c) try to catch people when they are in a good mood
d) focus on their verbal messages and ignore any nonverbal cues
24. Expressing your feelings is only half of the process of emotional communication; the
other half is
a) understanding and responding
b) analyzing and reciprocating
c) evaluating and not responding
d) listening and not responding
25. Confidence, belief, hope, assurance, faith, reliance, and certainty are all synonyms for
__________.
a) trust
b) joy
c) surprise
d) anticipation
True/False Questions
26. Remorse is a blend of disgust and sadness.
27. Love, awe, and aggressiveness are all blends of primary emotions.
28. The James Lange theory of emotional arousal is: an event occurs, you respond
physiologically, and you experience an emotion.
29. Emotional feeling and emotional communication are the same thing.
30. There is an agreement among theorists that you can choose the emotions you feel.
31. While women and men have similar feelings, they express their emotions differently.
32. In strategic emotionality, expressions of emotions (such as crying, screaming) are
33. Women are more prone to emotional contagion.
34. Emotional happiness is a myth that does not exist.
35. –
36. Anger is always bad and it cannot help you to fight or flee.
37. Anger communication is angry communication.
38. The communication of anger cannot be accomplished in a nonangry way.
Fill-in-the-Blank Questions
40. Men and women seem to have different __________ rules for what is and is not
appropriate to express.
41. In one study, students from Japan judged emotions by looking at eyes, while students
from the United States focused on the mouth. This is an example of __________
differences in interpreting the emotions of others.
42. According to the __________ theory, we interpret our physiological arousal to an
event and, on the basis of this interpretation, experience joy, sadness, or other emotions.
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43. __________ are often adaptive and help you adjust to the situation.
44. __________ theory states that men and women are taught differently about emotions
and have been socialized to express emotion as they do.
45. The __________ hypothesis is the notion that expressing emotions allows you to
release your negative feelings, which will benefit your physical and mental health.
46. We decode the emotional messages of others on the basis of their verbal and
__________ cues.
47. Effective emotional expression includes being specific, mindful, present focused,
polite, and using __________, which allow you to take responsibility for your own
feelings.
Essay Questions
48. Identify the eight basic or primary emotions and describe how they fit into Robert
wheel of emotions.
49. Using the James Lange theory, describe three stages that lead to emotional arousal.
Provide a personal experience to illustrate the theory.
50. Identify and describe three obstacles to communicating emotions.
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51. Using the strategies suggested in the text for communicating with people who are
experiencing grief, describe/list your emotional messages for a close friend who has
experienced: a) loss of a dearly loved pet, b) loss of a grandparent, c) loss of a parent.