Testbank Questions
Title/Author: Beebe-Mottet / Steven A. Beebe and Timothy P. Mottet
Chapter Number: 6
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
In what way do managers relate to those they supervise?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Delegation
X
b.
Relationship
Consider This: By this process,
managers assign specific tasks
and projects to employees.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Upward communication
Consider This: By this process,
managers assign specific tasks
and projects to employees.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Downward communication
Consider This: By this process,
managers assign specific tasks
and projects to employees.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
applicable)
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
Which types of leaders give priority to individuals over work?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Person-focused
X
b.
Task-focused
Consider This: These leaders
understand the importance and
values of people on an individual
level.
LO 6.1: Review the four different
types of work relationships
c.
Relationship-focused
Consider This: These leaders
understand the importance and
values of people on an individual
level.
LO 6.1: Review the four different
types of work relationships
d.
Communication-focused
Consider This: These leaders
understand the importance and
values of people on an individual
level.
LO 6.1: Review the four different
types of work relationships
Learning
Objective
LO 6.1: Review the four different types of work relationships
Topic/Concept
Relating to Your Manager
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
________ leaders don’t try to know their employees on an individual level.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Task-focused
X
b.
Person-focused
Consider This: These leaders
think work takes priority over
people.
LO 6.1: Review the four different
types of work relationships
c.
Relationship-focused
Consider This: These leaders
think work takes priority over
people.
LO 6.1: Review the four different
types of work relationships
d.
Communication-focused
Consider This: These leaders
think work takes priority over
people.
LO 6.1: Review the four different
types of work relationships
Learning
Objective
LO 6.1: Review the four different types of work relationships
Topic/Concept
Relating to Your Manager
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
A person who uses the grapevine or an informal network for workplace information
uses ________ communication.
a.
horizontal
X
Answer
Correct
Answer (x)
Feedback
b.
vertical
Consider This: This type of
communication occurs between
peers working at the same level
within an organization.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
c.
downward
Consider This: This type of
communication occurs between
peers working at the same level
within an organization.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
d.
upward
Consider This: This type of
communication occurs between
peers working at the same level
within an organization.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
Learning
Objective
LO 6.2a: Define relational conflict
6.2b: Describe ways of managing relational conflict
Topic/Concept
Relating to Your Coworkers
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
A(n)________ is an individual who manages conflict by giving in and surrendering.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
accommodator
X
b.
competitor
Consider This: This type of
individual has a low concern for
people.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
collaborator
Consider This: This type of
individual has a low concern for
people.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
compromiser
Consider This: This type of
individual has a low concern for
people.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
Which types of individuals manage conflict by being assertive?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Competitor
X
b.
Collaborator
Consider This: These individuals
give more importance to tasks
than people.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Compromiser
Consider This: These individuals
give more importance to tasks
than people.
LO 6.3: Discuss negotiation
strategies and solutions at work
give more importance to tasks
than people.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
Who are the individuals that manage conflict by working with others to solve problems
and make decisions?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Collaborators
X
b.
Compromisers
Consider This: These people
have high concern for both task
and people.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Accommodators
Consider This: These people
have high concern for both task
and people.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Competitors
Consider This: These people
have high concern for both task
and people.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
What kind of link is created between two people through interpersonal communication?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Relationship
X
b.
Conflict
Consider This: This process is
an ongoing connection made
with another person at the
workplace.
LO 6.1: Review the four different
types of work relationships
c.
Managing up
Consider This: This process is
an ongoing connection made
with another person at the
workplace.
LO 6.1: Review the four different
types of work relationships
d.
Managing down
Consider This: This process is
an ongoing connection made
with another person at the
workplace.
LO 6.1: Review the four different
types of work relationships
Learning
Objective
LO 6.1: Review the four different types of work relationships
Topic/Concept
Relating to Your Manager
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
How does upward communication flow?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
From employees to managers
X
b.
From managers to employees
Consider This: Such messages
should be positive, timely,
supportive of current policy, and
sent directly to the person who
can act on them.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Between employees of
different departments
Consider This: Such messages
should be positive, timely,
supportive of current policy, and
sent directly to the person who
can act on them.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Between managers of
different departments
Consider This: Such messages
should be positive, timely,
supportive of current policy, and
sent directly to the person who
can act on them.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
An accommodator is an individual with
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
low concern for task and low
concern for people.
X
b.
low concern for task and high
concern for people.
Consider This: These people
usually give in and surrender to
satisfy others.
LO 6.4: Interpret the different
styles of conflict
c.
high concern for task and low
concern for people.
Consider This: These people
usually give in and surrender to
satisfy others.
LO 6.4: Interpret the different
styles of conflict
d.
high concern for task and high
concern for people.
Consider This: These people
usually give in and surrender to
satisfy others.
LO 6.4: Interpret the different
styles of conflict
Learning
Objective
LO 6.4: Interpret the different styles of conflict
Topic/Concept
Understanding Conflict Styles
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
During a sales meeting, the general manager says the target for the year should be
fixed at $20 million. The team disagrees and suggests a target of $10 million instead.
Rather than completely disregarding the team’s view, the general manager negotiates
at a target of $15 million. What conflict style is the general manager portraying in this
scenario?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Compromising
X
b.
Avoiding
Consider This: These types of
individuals display a moderate
concern for both task and
people.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Collaborating
Consider This: These types of
individuals display a moderate
concern for both task and
people.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Competing
Consider This: These types of
individuals display a moderate
concern for both task and
people.
LO 6.3: Discuss negotiation
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
Moderate
Difficult
applicable)
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
During a class discussion, the teacher raises a question that starts an argument
between her and the students. Instead of solving the matter, the teacher shifts to a new
topic, saying time is very limited and they need to move on. Which type of conflict is
illustrated in this situation?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Avoiding
X
b.
Compromising
Consider This: These individuals
manage conflict by steering
clear of it.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Collaborating
Consider This: These individuals
manage conflict by steering
clear of it.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Competing
Consider This: These individuals
manage conflict by steering
clear of it.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
After Lilia bakes cupcakes for a party to be held later that evening, Judd, her son, asks
if he can have one. She refuses and says he can have one at the party. Immediately,
Judd’s face turns red, and he storms out of the room. What kind of actions are Judd’s?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nonverbal
X
b.
Verbal
Consider This: These types of
messages have a tendency to
defuse or neutralize negative
emotions.
LO 6.3: Discuss negotiation
strategies and solutions at work
c.
Upward
Consider This: These types of
messages have a tendency to
defuse or neutralize negative
emotions.
LO 6.3: Discuss negotiation
strategies and solutions at work
d.
Downward
Consider This: These types of
messages have a tendency to
defuse or neutralize negative
emotions.
LO 6.3: Discuss negotiation
strategies and solutions at work
Learning
Objective
LO 6.3: Discuss negotiation strategies and solutions at work
Topic/Concept
Relating to Those You Lead
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
Rico is in charge of planning his family’s monthly budget and expenses. Ursula, his
wife, however, doesn’t think he’s doing it well, so she suggests a few changes and
helps him plan better. What is Ursula’s concept of communication called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Managing up
X
b.
Managing down
Consider This: In this type of
communication, subordinates
first identify their supervisors’
goals, strengths and
weaknesses, and preferred
working style and then adapt
their communication to meet the
needs of their managers.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
c.
Delegating laterally
Consider This: In this type of
communication, subordinates
first identify their supervisors’
goals, strengths and
weaknesses, and preferred
working style and then adapt
their communication to meet the
needs of their managers.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
d.
Task-focusing horizontally
Consider This: In this type of
communication, subordinates
first identify their supervisors’
goals, strengths and
their communication to meet the
needs of their managers.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
working style and then adapt
Learning
Objective
LO 6.2a: Define relational conflict
6.2b: Describe ways of managing relational conflict
Topic/Concept
Relating to Your Coworkers
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
Rudy is the managing director of an advertising company and hires Rose as his
personal secretary. As the months pass, the two begin spending more and more time
together, and ultimately start dating. What kind of a relationship are Rudy and Rose
involved in?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Romantic
X
b.
Formal
Consider This: Some
organizations have formal
policies about this due to the
inherent challenges that are
associated with it.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
c.
Public
Consider This: Some
organizations have formal
policies about this due to the
inherent challenges that are
associated with it.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
d.
Professional
Consider This: Some
organizations have formal
policies about this due to the
inherent challenges that are
associated with it.
LO 6.2a: Define relational
conflict
6.2b: Describe ways of
managing relational conflict
Relating to Your Coworkers