Testbank Questions
Title/Author: Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 5
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
10
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
_________ is a way of tailoring communication to another person’s
processes.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Style flexing
X
b.
Social styling
Consider This: This process
is demonstrated when an
analytical leader, who is
working with a team of
drivers, enhances his or her
leadership effectiveness by
communicating more like a
driver.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Centralizing
Consider This: This process
is demonstrated when an
analytical leader, who is
working with a team of
communicating more like a
driver.
LO 5.1: Examine how an
drivers, enhances his or her
d.
Decentralizing
Consider This: This process
analytical leader, who is
working with a team of
drivers, enhances his or her
leadership effectiveness by
communicating more like a
driver.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
Which types of people are high on responsiveness and low on
assertiveness?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Amiable
X
b.
Competitive
Consider This: These types
of people are relationship
specialists.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Analytical
Consider This: These types
of people are relationship
specialists.
LO 5.1: Examine how an
for effective communication
d.
Expressive
Consider This: These types
of people are relationship
specialists.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
Which types of people are technical specialists?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Analytical
X
b.
Expressive
Consider This: These types
of people are low on both
responsiveness and
assertiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Competitive
Consider This: These types
of people are low on both
responsiveness and
assertiveness.
LO 5.1: Examine how an
for effective communication
d.
Amiable
Consider This: These types
of people are low on both
assertiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
A “mental software” that helps you understand the world and provides the
framework that shapes the messages you send and receive every day is
called
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
culture.
X
b.
expression.
Consider This: This is a
learned system of
knowledge, behavior,
attitudes, beliefs, values,
and norms shared by a
group of people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
style.
Consider This: This is a
attitudes, beliefs, values,
and norms shared by a
group of people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
analysis.
Consider This: This is a
learned system of
knowledge, behavior,
attitudes, beliefs, values,
and norms shared by a
group of people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
In which type of culture do people gather subtle information from facial
expressions, vocal cues, and even silence to interpret messages?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
High-context
X
b.
Low-context
Consider This: In these
types of cultures, nonverbal
cues are extremely
important when interpreting
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
types of cultures, nonverbal
cues are extremely
important when interpreting
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
Collectivistic
Consider This: In these
types of cultures, nonverbal
cues are extremely
important when interpreting
messages.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
People belonging to ________ cultures rely more explicitly on language and
on the meanings of words.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
low-context
X
b.
high-context
Consider This: These types
of people use fewer
contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
individualistic
Consider This: These types
of people use fewer
contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
collectivistic
Consider This: These types
of people use fewer
contextual cues to send and
interpret information.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
What is described as the cultural construction of what it means to be a man
or woman?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Gender
X
b.
Style
Consider This: This can be
described as the cultural
and psychological
characteristics associated
with our biological sex.
and women increases
leadership effectiveness
c.
Culture
Consider This: This can be
described as the cultural
and psychological
characteristics associated
with our biological sex.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d.
Attitude
Consider This: This can be
described as the cultural
and psychological
characteristics associated
with our biological sex.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
Which conversational ritual focuses on sharing information about
relationships?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Rapport talk
X
b.
Report talk
Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c.
Connection lens
Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d.
Status lens
Consider This: This ritual
avoids sharing factual or
statistical information, and
is typically used by women.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
Which group of people are accepting of authority that earns their respect?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Generation Y
X
b.
Seniors
Consider This: These
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
Baby boomers
Consider This: These
individuals were born
between 1982 and 2000.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
Generation X
Consider This: These
individuals were born
between 1982 and 2000.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Difference
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
What are words like “drill down,” “friend me,” “avatar,” and “second life”
examples of?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Slang
X
b.
Jargon
Consider This: These words
are often not understood by
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
Tech talk
Consider This: These words
are often not understood by
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
Small talk
Consider This: These words
are often not understood by
the older employees in a
workplace.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Difference
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Jane had difficulty understanding what the teacher was explaining. She was
confused and did not know how she was going work on the end of chapter
assignments. What strategy should Jane apply?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Ask questions.
X
b.
Establish rules.
Consider This: In
intercultural exchanges,
such direct actions are
required.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
Be positive.
Consider This: In
intercultural exchanges,
such direct actions are
required.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
Be patient.
Consider This: In
intercultural exchanges,
such direct actions are
required.
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
Easy
Difficult
(mark X where
applicable)
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
Juanita failed to meet several deadlines on her project because of the tight
scheduling. Instead of taking responsibility and staying clear of conflict, she
blamed others for her underperformance. What should Juanita do when she
is in these types of situations?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Be positive.
X
b.
Be patient.
Consider This: When faced
with such a problem, one
should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
Establish rules.
Consider This: When faced
with such a problem, one
should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
Ask questions.
Consider This: When faced
with such a problem, one
should stay optimistic and
work with the team to build
strategies and solutions.
LO 5.2: Explain why
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
During the weekly team meeting, John, an American man, Tatsu, a
Japanese woman, and Varun, an Indian man, were having numerous
conflicts and disagreements. Their diverse cultural backgrounds were
interfering with effective communication. What approach can best help sort
out the situation?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Being patient
X
b.
Double-checking solutions
Consider This: The key in
such circumstances is to
behave in a way that
displays tolerance and
openness toward other
people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
Being positive
Consider This: The key in
behave in a way that
displays tolerance and
openness toward other
people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
Asking questions
Consider This: The key in
such circumstances is to
behave in a way that
displays tolerance and
openness toward other
people.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
In an aluminum processing factory, the workers were allowed to express
their views and stand up for themselves without personally attacking other
workers. If one worker noticed any type of error in the production process,
he or she had the authority to ask the supervisor to look into the situation.
Which social style was promoted in the factory?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Assertiveness
X
b.
Responsiveness
Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Flexibility
Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d.
Amiability
Consider This: People
displaying this type of
behavior can initiate,
maintain, and disengage
from conversations.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
The head of a creative writing team at an advertisement agency was not
communicating openly with his team, and this was hampering the team’s
effectiveness and productivity. What strategy should the supervisor use to
manage this situation better?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Ask for opinions.
X
b.
Keep conversations
Consider This: An effective
consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
Structure meetings.
Consider This: An effective
leader should make all the
key group decisions after
consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
Be direct and
straightforward.
Consider This: An effective
leader should make all the
key group decisions after
consulting his or her fellow
team members.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Shaun, a team leader, has been assigned a new project. He calls for a
meeting and provides each of his team members well-defined deadlines and
task-oriented assignments. What strategy did Shaun adopt?