Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Be direct and
straightforward.
X
b.
Ask for opinions.
Consider This: Employees
perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
Keep conversations
casual.
Consider This: Employees
perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
Structure meetings.
Consider This: Employees
perform better when they
are aware of their roles and
deadlines in the project.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
During a team discussion, Ming wanted to use a ritual apology when it was
her turn to speak. Which statement would best suit her needs, and how
would using such an approach benefit her?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
“I am sorry, but I want to
share my point of view on
this topic.” She wanted to
appear less abrupt.
X
b.
”I am sorry, but all
viewpoints have been
below par.” She wanted to
reject other people’s
ideas.
Consider This: This
approach is typically used
by women as a
“conversational smoother.”
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c.
”I am sorry, but my
viewpoint is technically
superior to that of the
team leader.” She wanted
to undermine other
people’s authority.
Consider This: This
approach is typically used
by women as a
“conversational smoother.”
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d.
”I am sorry that my point
of view was inaccurate.”
She wanted to provide an
actual apology.
Consider This: This
approach is typically used
by women as a
“conversational smoother.”
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
X
Easy
Moderate
Difficult
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Assessment
Type
Multiple-choice
Question Stem
The senior production manager at Linc Corporation has been given the
authority by the board of directors to make all the crucial organizational
decisions and take any necessary action to ensure deadlines are met. What
does this indicate about Linc Corporation, and why?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
They follow a centralized
organizational culture
because they value a
narrow distribution of
power.
X
b.
They follow a
decentralized
organizational culture
because they value a
broad distribution of
power.
Consider This: In these
types of organizations, the
effective power is placed in
the hands of one leader or a
selected few.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
They follow a relational
organizational culture
because they value a
hierarchical distribution of
power.
Consider This: In these
types of organizations, the
effective power is placed in
the hands of one leader or a
selected few.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
d.
They follow a dimensional
organizational culture
because they value an
unstable distribution of
power.
Consider This: In these
types of organizations, the
effective power is placed in
the hands of one leader or a
selected few.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Easy
Moderate
Difficult
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 19
Assessment
Type
Multiple-choice
Question Stem
Cassie is an engineering undergrad. She does not like talking much, and
has become a quiet and withdrawn person while in her program. Which
social style can you identify in Cassie?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Analytical
X
b.
Amiable
Consider This: People of this
social style are low on both
assertiveness and
responsiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Driver
Consider This: People of this
social style are low on both
assertiveness and
responsiveness.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d.
Expressive
Consider This: People of this
social style are low on both
assertiveness and
responsiveness.
LO 5.1: Examine how an
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
The team leader of a project decided to take her team members for an
outing. In spite of the majority wanting to go for a hike and a picnic, the
team leader took them to the state museum, which happened to be her
preferred choice. Which cultural value is being portrayed here?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Individualism
X
b.
Centralized power
distribution
Consider This: Personal
interests are valued over
group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
c.
Collectivism
Consider This: Personal
interests are valued over
group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
interests are valued over
group interests in this
culture.
LO 5.2: Explain why
understanding and adapting
to cultural diversity is
important for effective
communication
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
Pat and Gerard met each other for the first time in a business meeting. As a
conversation starter, they shared factual and statistical information about
their individual projects. Which conversational ritual was being used by
them?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Report talk
X
b.
Rapport talk
Consider This: This ritual is
generally used by men in
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c.
Ritual opposition
Consider This: This ritual is
generally used by men in
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d.
Style flex
Consider This: This ritual is
generally used by men in
order to relate with each
other.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
Question Stem
Jean-Paul tried talking with one of his female colleagues several times, but
each time, the conversation turned out unsuccessful. Jean-Paul finally
realized he could not connect with her at an emotional level. He had started
each conversation by talking about the details of their individual projects,
but then the talks would abruptly end. What was Jean-Paul doing wrong,
and what should he do instead?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Jean-Paul was using the
report talk conversational
ritual; he should try using
the rapport talk ritual.
X
b.
Jean-Paul was using the
ritual opposition
conversational ritual; he
should try using the ritual
apology technique.
Consider This: Jean-Paul
should keep in mind that
men and women have
different conversation
rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
c.
Jean-Paul was using the
style flexing
Consider This: Jean-Paul
should keep in mind that
conversational ritual; he
should try using the social
styling ritual.
men and women have
different conversation
rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
d.
Jean-Paul was using the
compliment
conversational ritual; he
should try using the ritual
technique.
Consider This: Jean-Paul
should keep in mind that
men and women have
different conversation
rituals.
LO 5.3: Analyze how being
aware of the communication
differences between men
and women increases
leadership effectiveness
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
In spite of belonging to Gen Y, Sam has a very formal style of
communication. He blindly trusts and accepts the authority of his
supervisors. Sam also prefers communicating with his colleagues face to
face or over the phone, and very rarely uses online media. Due to these
personality quirks, Sam’s colleagues often mock him by saying that he
comes from another generation. Which generation are Sam’s friends
referring to?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Veteran
X
b.
Gen X
Consider This: People from
before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
Gen Z
Consider This: People from
this generation are born
before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
Boomer
Consider This: People from
this generation are born
before 1946.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Question Stem
At Nirvana Corp., the Gen Y employees weren’t sharing their ideas with the
employees belonging to the veteran and boomer generations because they
thought the older employees had outdated thought processes, were
intractable, and were too old to change. What were the Gen Y employees
doing wrong?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
They were stereotyping
the older generation
employees.
X
b.
They were not improving
the accountability of the
older generation
employees.
Consider This: If allowed to
be involved, the older
generation can also change
and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
c.
They were phasing out
the older employees from
key decisions by using
tech talk.
Consider This: If allowed to
be involved, the older
generation can also change
and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
d.
They were not interacting
with the older employees
in a formal manner.
Consider This: If allowed to
be involved, the older
generation can also change
and engage their experience
to help the younger
generation.
LO 5.4: Describe strategies
to overcome generational
differences in
communication
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
Question Title
M/C Question 25
composed of people possessing the driver social style, she tries to improve
her leadership effectiveness by communicating more like them. She is
always direct with her team members, focuses on outcomes, and allows
them the freedom to determine goals and objectives. What approach does
Lydia adopt in this scenario?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Style flexing
X
b.
Social styling
Consider This: When
individuals use this
approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
c.
Centralizing
Consider This: When
individuals use this
approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
d.
Decentralizing
Consider This: When
individuals use this
approach, they maximize
the fit between them and
another person.
LO 5.1: Examine how an
awareness of the three basic
personality traits is required
for effective communication
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
Note: Here starts5 Short Answer level questions
Question Title
SA Question 26
Assessment
Type
Essay
Question Stem
Why is identifying a social style considered a combination of the two
primary dimensions of assertiveness and responsiveness? Distinguish
between the two.
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Perform an in-depth analysis of the four quadrants of social style.
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
Evaluate the importance of understanding the cultural context of an
organizational communication process.
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
Assess how men and women communicate differently on the job by using
different conversational rituals.
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Why is Gen Y known as the “connected” generation? Explain how to better
understand this generation.
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Analyze the style flexing guidelines for each of the four social styles.
Learning
Objective
LO 5.1: Examine how an awareness of the three basic personality traits is
required for effective communication
Topic/Concept
Adapting to Social Style Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
Examine the various types of cultural values. Discuss the strategies that can
help an individual adapt to cultural differences in a workplace.
Learning
Objective
LO 5.2: Explain why understanding and adapting to cultural diversity is
important for effective communication
Topic/Concept
Adapting to Cultural Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
How is ritual apology different from ritual opposition? Also, analyze the
other types of conversational rituals in depth.
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Why is it important to have comprehensive knowledge of different
conversational rituals? Assess the guidelines that can help to enhance one’s
use and understanding of such rituals.
Learning
Objective
LO 5.3: Analyze how being aware of the communication differences
between men and women increases leadership effectiveness
Topic/Concept
Adapting to Gender Differences
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
Examine the qualities found among the members of the boomer generation.
Discuss the strategies to consider when managing employees belonging to
that generation.
Learning
Objective
LO 5.4: Describe strategies to overcome generational differences in
communication
Topic/Concept
Adapting to Generational Differences
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Analyze It
Evaluate It
X