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d. ask a competing company about its audience
86. Hannah posts her résumé on the websites of several companies. Unfortunately, it is poorly formatted and contains
several spelling and grammar errors. What kind of communication barrier may this cause for readers?
a. Bypassing
b. Differing frames of reference
c. Emotional distraction
d. Physical distraction
87. Choyo is working on a sales brochure to promote a new product. Which of the following will Choyo do during the
first phase of the writing process?
a. Anticipate how customers will react to the message.
b. Proofread the brochure carefully for correct spelling, grammar, and punctuation errors.
c. Conduct all necessary research to make sure that the brochure will meet her customers’ needs.
d. Decide how to organize the brochure to make it most persuasive to her customers.
88. You want your writing to sound positive and courteous. Which of the following sentences has the best choice of
wording?
a. Please give us your feedback about your online ordering experience.
b. You claim that your order arrived with two damaged items.
c. We cannot process your order until we receive your credit card number.
d. Turn in your sales figures by Monday.
89. Using the term businessperson rather than businessman is an example of using _______ language.
a. nonjudgmental
b. audience-oriented
c. bias-free
d. descriptive
90. The crucial element in the definition of communication is ________.
a. idea
b. sender
c. meaning
d. receiver
Enter the appropriate word(s) to complete the statement.
91. Fill in the blank in the following sentence:
You will be pleased to know that your application has been approved, which emphasizes second-person pronouns, is an
example of the ________ view.
92. Fill in the blank in the following sentence:
During the analyzing part of the prewriting phase, you must first determine the ________ of your message.
93. Fill in the blank in the following sentence:
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Communication is the transmission of information and ________ from a sender to a receiver.
94. Fill in the blank in the following sentence:
A recipient of an e-mail you send forwards it to her supervisor. The supervisor would be considered a ________
audience.
95. Fill in the blank in the following sentence:
They hired a female doctor to administer flu shots is an example of a sentence that shows gender ________.
96. Fill in the blank in the following sentence:
________ describes technical or specialized terms used within a particular field such as insurance, law, or medicine.
97. Fill in the blank in the following sentence:
The process of converting an idea into words or gestures that will convey meaning is called ________ .
98. Fill in the blank in the following sentence:
The medium over which a message is transmitted, such as e-mail, phone, spoken word, or social media, is called the
________.
99. Fill in the blank in the following sentence:
Business writers should spend most of their time ________ , which is the third phase of the writing process.
100. Fill in the blank in the following sentence:
The primary purposes of most business messages are to inform and to ________ .
101. Fill in the blank in the following sentence:
Bypassing, one type of communication barrier, happens because meanings are actually in _______ rather than in words.
102. Fill in the blank in the following sentence:
Business writing should be purposeful, economical, and ___________ oriented.
103. Fill in the blank in the following sentence:
A secondary purpose of business messages is to promote ________ so that you and your organization look good in the
eyes of your audience.
104. Fill in the blank in the following sentence:
The verbal and nonverbal responses of the receiver create ________ , which helps the sender know that the message was
received and understood.
105. Fill in the blank in the following sentence:
Translating a message from its symbol form into meaning involves ________.
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106. Fill in the blank in the following sentence:
Putting yourself in your reader’s shoes is called ________ .
107. Fill in the blank in the following sentence:
The two Cs key to effective business writing are _______ and clarity.
108. Fill in the blank in the following sentence:
The three phases of the 3-x-3 writing process include ___________, writing, and revising.
109. Fill in the blank in the following sentence:
________ -written documents and presentations are standard in most organizations because collaboration has many
advantages.
110. Fill in the blank in the following sentence:
Slack, Google docs, and Dropbox are examples of digital ________ tools used to complete team writing tasks.
111. Provide three advantages to producing documents collaboratively (vs. individually) and discuss what happens in each
of the three phases of team writing.
112. Identify five factors to consider when selecting the channel for a message. Also discuss media richness and the role it
plays in choosing a channel.
113. List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.
114. Discuss five of the writing techniques recommended for adapting a message to your audience and provide an
example of each.
115. Describe four significant interpersonal barriers to communication and explain how they can be overcome.
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Answer Key
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