Testbank Questions
Title/Author: Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 4
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
What process occurs when the sound waves captured by our ears cause the eardrum
to vibrate?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Hearing
X
b.
Listening
Consider This: This can be
defined as the physiological
process of decoding sounds.
LO 4.1: Describe listening
problems and their possible
solutions
c.
Social decentering
Consider This: This can be
defined as the physiological
process of decoding sounds.
LO 4.1: Describe listening
problems and their possible
solutions
d.
Mental transition
Consider This: This can be
defined as the physiological
process of decoding sounds.
LO 4.1: Describe listening
problems and their possible
solutions
Learning
Objective
LO 4.1: Describe listening problems and their possible solutions
Topic/Concept
Hearing and Listening
Difficulty
Level
Moderate
Difficult
(mark X where
applicable)
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
What can be defined as the process of receiving, constructing meaning from, and
reacting to verbal and nonverbal messages?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Listening
X
b.
Hearing
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let the
other person know the message
was received.
LO 4.1: Describe listening
problems and their possible
solutions
c.
Responding
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let the
other person know the message
was received.
LO 4.1: Describe listening
problems and their possible
solutions
d.
Interpreting
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let the
other person know the message
was received.
LO 4.1: Describe listening
problems and their possible
solutions
Learning
Objective
LO 4.1: Describe listening problems and their possible solutions
Topic/Concept
Hearing and Listening
Difficulty
Level
Moderate
Difficult
(mark X where
applicable)
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
Which phase of listening involves focusing on a specific message?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Attending
X
b.
Understanding
Consider This: This phase
comes after the selecting phase
of listening.
LO 4.1: Describe listening
problems and their possible
solutions
c.
Interpreting
Consider This: This phase
comes after the selecting phase
of listening.
LO 4.1: Describe listening
problems and their possible
solutions
d.
Responding
Consider This: This phase
comes after the selecting phase
of listening.
LO 4.1: Describe listening
problems and their possible
solutions
Learning
Objective
LO 4.1: Describe listening problems and their possible solutions
Topic/Concept
Hearing and Listening
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
What process allows an individual to empathize with another person?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Social decentering
X
b.
Attentive listening
Consider This: This is the
process of stepping away from
one’s own thoughts and
attempting to experience the
feelings of another person.
LO 4.2: Describe different ways
of responding effectively to
others
c.
Mental transitioning
Consider This: This is the
process of stepping away from
one’s own thoughts and
attempting to experience the
feelings of another person.
LO 4.2: Describe different ways
of responding effectively to
others
d.
Effective synthesizing
Consider This: This is the
process of stepping away from
one’s own thoughts and
attempting to experience the
feelings of another person.
LO 4.2: Describe different ways
of responding effectively to
others
Learning
Objective
LO 4.2: Describe different ways of responding effectively to others
Topic/Concept
Turning Off Competing Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
At which stage in the process of listening is one able to assign meaning to the verbal
and nonverbal messages that he or she is receiving?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Understanding
X
b.
Remembering
Consider This: Relating new
information to things that are
already known helps in grasping
information better.
LO 4.1: Describe listening
problems and their possible
solutions
c.
Channeling
Consider This: Relating new
information to things that are
already known helps in grasping
information better.
LO 4.1: Describe listening
problems and their possible
solutions
d.
Interpreting
Consider This: Relating new
information to things that are
already known helps in grasping
information better.
LO 4.1: Describe listening
problems and their possible
solutions
Learning
Objective
LO 4.1: Describe listening problems and their possible solutions
Topic/Concept
Hearing and Listening
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
Which dimension of nonverbal cues will probably be used by people who enjoy what
they’re talking about and find the topic satisfying?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Pleasure
X
b.
Dominance
Consider This: This is
interpreted when a person uses
forward body lean, head nods,
direct eye contact, smiling, open
body orientation, and expressive
gestures and voice.
LO 4.3: Describe the five stages
of active listening
c.
Arousal
Consider This: This is
interpreted when a person uses
forward body lean, head nods,
direct eye contact, smiling, open
body orientation, and expressive
gestures and voice.
LO 4.3: Describe the five stages
of active listening
d.
Status
Consider This: This is
interpreted when a person uses
forward body lean, head nods,
direct eye contact, smiling, open
body orientation, and expressive
gestures and voice.
LO 4.3: Describe the five stages
of active listening
Learning
Objective
LO 4.3: Describe the five stages of active listening
Topic/Concept
Listening with Your Eyes
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
If someone wants to enhance macro-listening, what strategy would they use?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Pre-questions
X
b.
Factual questions
Consider This: These questions
serve to filter incoming
information, preparing the brain
to decode or process the big
ideas in a message.
LO 4.4: Express the importance
of listening skills
c.
Evaluative questions
Consider This: These questions
serve to filter incoming
information, preparing the brain
to decode or process the big
ideas in a message.
LO 4.4: Express the importance
of listening skills
d.
Open questions
Consider This: These questions
serve to filter incoming
information, preparing the brain
to decode or process the big
ideas in a message.
LO 4.4: Express the importance
of listening skills
Learning
Objective
LO 4.4: Express the importance of listening skills
Topic/Concept
Listening to Understand Both Major Ideas and Details
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
Which process allows a speaker to adapt the communication to ensure listeners
understand the message?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Responding
X
b.
Hearing
Consider This: By this process,
listeners can let the speaker
know how well they understood
the message, how the message
affects them, and whether they
agree with the message.
LO 4.5: Review the different
ways of effective responses
c.
Listening
Consider This: By this process,
listeners can let the speaker
know how well they understood
the message, how the message
affects them, and whether they
agree with the message.
LO 4.5: Review the different
ways of effective responses
d.
Interpreting
Consider This: By this process,
listeners can let the speaker
know how well they understood
the message, how the message
affects them, and whether they
agree with the message.
LO 4.5: Review the different
ways of effective responses
Learning
Objective
LO 4.5: Review the different ways of effective responses
Topic/Concept
Responding Effectively
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
If someone wants to restate, in his or her own words, another person’s message, it is
called
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
paraphrasing.
X
b.
parroting.
Consider This: This helps the
speaker know the message was
understood.
LO 4.5: Review the different
ways of effective responses
c.
summarizing.
Consider This: This helps the
speaker know the message was
understood.
LO 4.5: Review the different
ways of effective responses
speaker know the message was
understood.
LO 4.5: Review the different
ways of effective responses
Learning
Objective
LO 4.5: Review the different ways of effective responses
Topic/Concept
Responding Effectively
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
Which strategy involves referring to the specific issue at hand, instead of discussing a
general organizational problem?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Making messages concrete
X
b.
Making messages novel
Consider This: Avoiding the use
of jargon and abstract language
is the hallmark of this technique.
LO 4.5: Review the different
ways of effective responses
c.
Using memory joggers
Consider This: Avoiding the use
of jargon and abstract language
is the hallmark of this technique.
LO 4.5: Review the different
ways of effective responses
d.
Using listeners’ frame of
reference
Consider This: Avoiding the use
of jargon and abstract language
is the hallmark of this technique.
LO 4.5: Review the different
Learning
Objective
LO 4.5: Review the different ways of effective responses
Topic/Concept
Responding Effectively
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
While explaining the intricacies of a new project to his team, Eddie behaved in a way
that portrayed himself the most important person in the meeting. Which dimension of
nonverbal cues did Eddie communicate?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Status
X
b.
Content
Consider This: Eddie was mostly
relaxed in his posture, tilted his
head downward, and displayed
less direct body orientation.
LO 4.3: Describe the five stages
of active listening
c.
Likeness
Consider This: Eddie was mostly
relaxed in his posture, tilted his
head downward, and displayed
less direct body orientation.
LO 4.3: Describe the five stages
of active listening
d.
Interest
Consider This: Eddie was mostly
relaxed in his posture, tilted his
head downward, and displayed
less direct body orientation.
LO 4.3: Describe the five stages
of active listening
Learning
Objective
LO 4.3: Describe the five stages of active listening
Topic/Concept
Listening with Your Eyes
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
During the project review meeting, Summer asked the facilitator to change the venue to
a different conference room. She did this because the room had a window overlooking
the main road, and the traffic below was extremely noisy. Why did Summer make the
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Summer was distracted by
the sounds.
X
b.
Summer could not process all
the relational meanings of the
noise.
Consider This: The meeting
should be shifted to a quieter
location where Summer could
carry forth the conference
without getting interrupted.
LO 4.1: Describe listening
problems and their possible
solutions
c.
Summer was unable to
understand the explicit
messages of the noise.
Consider This: The meeting
should be shifted to a quieter
location where Summer could
carry forth the conference
without getting interrupted.
LO 4.1: Describe listening
problems and their possible
solutions
d.
Summer got nervous listening
to new information coming
from the road.
Consider This: The meeting
should be shifted to a quieter
location where Summer could
carry forth the conference
without getting interrupted.
LO 4.1: Describe listening
problems and their possible
solutions
Learning
Objective
LO 4.1: Describe listening problems and their possible solutions
Topic/Concept
Hearing and Listening
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
Mallika is a perceptive listener. While having a conversation, Mallika gives her
undivided attention to the other person by completely focusing, by listening on both the
content and relational levels, and by being other-oriented as much as possible. What
technique is Mallika employing?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Social decentering
X
b.
Memory jogging
Consider This: This process
requires mindfulness, or a
conscious awareness, which is
often difficult to achieve in a
fast-paced and deadline-driven
workplace.
LO 4.2: Describe different ways
of responding effectively to
others
c.
Mental transitioning
Consider This: This process
requires mindfulness, or a
conscious awareness, which is
often difficult to achieve in a
fast-paced and deadline-driven
workplace.
LO 4.2: Describe different ways
of responding effectively to
others
d.
Effective synthesizing
Consider This: This process
requires mindfulness, or a
conscious awareness, which is
often difficult to achieve in a
fast-paced and deadline-driven
workplace.
LO 4.2: Describe different ways
of responding effectively to
others
Learning
Objective
LO 4.2: Describe different ways of responding effectively to others
Topic/Concept
Turning Off Competing Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
A film producer was loud and gestured emphatically while talking about his new film at
body movements. What element of nonverbal cues is the producer portraying?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Interest
X
b.
Content
Consider This: People who have
a sincere passion for what
they’re talking about will most
likely use these expressions.
LO 4.3: Describe the five stages
of active listening
c.
Status cues
Consider This: People who have
a sincere passion for what
they’re talking about will most
likely use these expressions.
LO 4.3: Describe the five stages
of active listening
d.
Likeness
Consider This: People who have
a sincere passion for what
they’re talking about will most
likely use these expressions.
LO 4.3: Describe the five stages
of active listening
Learning
Objective
LO 4.3: Describe the five stages of active listening
Topic/Concept
Listening with Your Eyes
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
A psychiatrist listens to her patient’s story with interest and mentally checks whether
she is able to understand the circumstance completely. She pictures her patient’s
problem on a blackboard, and lists the possible causes and solutions to those
problems in her head. This allows her to ask her patient pertinent and perceptive
questions. What is the psychiatrist doing to process the situation?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Link the details with the main
ideas of the message
X
b.
Link all the major ideas in the
message with each other
Consider This: This skill involves
the use of elaboration
techniques.
LO 4.4: Express the importance
of listening skills
c.
Listen for the details in a
message
Consider This: This skill involves
the use of elaboration
techniques.
LO 4.4: Express the importance
of listening skills
d.
Listen to the full content in the
message
Consider This: This skill involves
the use of elaboration
techniques.
LO 4.4: Express the importance
of listening skills
Learning
Objective
LO 4.4: Express the importance of listening skills
Topic/Concept
Listening to Understand Both Major Ideas and Details
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
While discussing the technique of preparing yourself physically to improve the quality
of your listening, the speaker kept asking the audience to remember the “S-O-L-E-R”:
S for squarely face the person, O for open the body position, L for lean toward the
person, E for eye contact, and R for relax. What approach was the speaker employing?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Using memory joggers
X
b.
Using listeners’ frame of
Consider This: This strategy
toes, and helps them become
more interested in the speaker.
LO 4.5: Review the different