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86. Which of the following is an invisible sign of culture?
a. An attorney wears a conservative suit to court.
b. Christopher believes that adults need to be responsible for their actions.
c. On their anniversary Matthew takes his wife to dinner.
d. At every department meeting, the manager sits at the head of the conference table.
87. Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world.
What is the best advice you can give him?
a. Always use a direct approach to make your letters as clear as possible.
b. Use your own format and style so that all your letters are consistent.
c. Send letters to lower-ranking employees to avoid offending higher-ranking employees.
d. Replace two-word verbs such as put off with clear single words such as delay.
88. Businesspeople from which country are most likely to be uncomfortable with silence and impatient with delays?
a. Mexico
b. United States
c. Saudi Arabia
d. Japan
89. In conversation with a Korean businessperson who speaks English fairly well, Meaghan discovers that much of what
she has just said was not understood by the Korean. In continuing the conversation, Meaghan should _______.
a. speak more slowly and loudly.
b. discontinue the conversation until an interpreter can be found.
c. keep a stern, unsmiling face to show she’s serious about the conversation.
d. accept blame for the misunderstanding and use simpler language.
90. Which of the following statements is most accurate about our global economy?
a. Recent trade skirmishes over tariffs have forced the once-global economy into being more localized.
b. Many familiar U.S chains are now operating overseas.
c. Learning more about the powerful effect culture has on behavior will be possible only if you travel abroad.
d. There is no way to avoid increased misunderstandings and tensions in your dealings with people who are not like
you.
Enter the appropriate word(s) to complete the statement.
91. Fill in the blank in the following sentence:
To make decisions that acknowledge different cultural values but also emphasize moral initiative, we should avoid
_______ strategies which focus on legally safe but ethically questionable tactics.
92. Fill in the blank in the following sentence:
A(n) ________ is an oversimplified behavioral pattern applied uncritically to groups.
93. Fill in the blank in the following sentence:
High-context communicators tend to use ________ logic to reach conclusions. That is, they circle around a topic
indirectly and look at it from many tangential or divergent viewpoints.
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94. Fill in the blank in the following sentence:
The term ________ is used to describe mental representations based on general characteristics that are not fixed and rigid,
but rather are open to new definitions.
95. Fill in the blank in the following sentence:
One way to improve your communication with those from other cultures is to use _______ English, which refers to
speaking and writing in short sentences using simple words and avoiding puns, slang, and other terms that are not easily
translated.
96. Fill in the blank in the following sentence:
Communicators in ________ –context cultures, such as those in Japan, China, and Middle Eastern countries, pay attention
to more than the words spoken. They emphasize interpersonal relationships, nonverbal expression, physical setting, and
social setting.
97. Fill in the blank in the following sentence:
Most important in achieving effective communication is _______. This attitude requires us to engage positively with head
nods, eye contact, facial expressions, and physical proximity.
98. Fill in the blank in the following sentence:
________ may be defined as the complex system of values, traits, morals, and customs shared by a society.
99. Fill in the blank in the following sentence:
Saving ________ is a primary motivator in business dealings in high-context cultures and involves preserving social
harmony.
100. Fill in the blank in the following sentence:
One process for achieving intercultural competence is ________ , which refers to the use of concrete and specific
feedback.
101. Fill in the blank in the following sentence:
To improve tolerance, you will want to practice _______, which means trying to see the world through another’s eyes.
102. Fill in the blank in the following sentence:
Communicators in ________ –context cultures, such as those in North America, Scandinavia, and Germany, tend to be
logical, analytical, and action oriented. They stress clearly articulated messages that they consider to be objective,
professional, and efficient.
103. Fill in the blank in the following sentence:
________ in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical
ability, and sexual orientation.
104. Fill in the blank in the following sentence:
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The belief in the superiority of one’s own race is known as ________.
105. Fill in the blank in the following sentence:
A trend known as _______ nationalism refers to the vast global differences in Internet access, including harsh restrictions
in authoritarian countries.
106. Fill in the blank in the following sentence:
Low-context communicators tend to use ________ logic to reach conclusions. That is, they proceed from Point A to Point
B to Point C and finally arrive at a conclusion.
107. Fill in the blank in the following sentence:
A(n) ________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or
preconceptions.
108. Fill in the blank in the following sentence:
________ refers to the stimuli, environment, or ambiance surrounding an event. It is probably the most important cultural
dimension and is also the most difficult to define.
109. Fill in the blank in the following sentence:
The World ________ Organization promotes open trade and the reduction of trade barriers globally.
110. Fill in the blank in the following sentence:
Diversity makes an organization innovative and creative. Conversely, sameness fosters an absence of critical thinking,
also known as _______.
111. An important goal when making ethical decisions abroad should be to acknowledge different values but also
emphasize moral initiative. Identify and describe four strategies to help with the cultural challenges of global business
interaction.
112. Culture is a powerful operating force that conditions the way we think and behave. To be successful in the global
economy, it’s important to understand the basic characteristics of culture so that we can make adjustments and adopt new
attitudes. List and describe three basic characteristics of culture.
113. List and describe three factors that have led to increased globalization.
114. Explain the advantages and challenges of workplace diversity, including the specific ways that consumers, work
teams, and business organizations benefit from more diverse workplaces.
115. List and describe five techniques for improving written communication to intercultural audiences.
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