Testbank Questions
Title/Author: Beebe-Mottet
Chapter Number: 3
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
A word that can be seen, touched, smelled, or heard is said to be
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
concrete.
X
b.
precise.
Consider This: “Termination
order” is an example of this type
of word.
LO 3.1: Describe the three
characteristics of clear verbal
messages
c.
concise.
Consider This: “Termination
order” is an example of this type
of word.
LO 3.1: Describe the three
characteristics of clear verbal
messages
d.
jargon.
Consider This: “Termination
order” is an example of this type
of word.
LO 3.1: Describe the three
characteristics of clear verbal
messages
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Level
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
Which types of words capture shades of difference?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Precise
X
b.
Jargon
Consider This: These types of
words most accurately express
meaning.
LO 3.1: Describe the three
characteristics of clear verbal
messages
c.
Concrete
Consider This: These types of
words most accurately express
meaning.
LO 3.1: Describe the three
characteristics of clear verbal
messages
d.
Concise
Consider This: These types of
words most accurately express
meaning.
LO 3.1: Describe the three
characteristics of clear verbal
messages
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
Which types of statements are used by flexible people to qualify their language?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Conditional
X
b.
Declarative
Consider This: These types of
statements qualify what is being
said and leave room for
interpretations.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
Precise
Consider This: These types of
statements qualify what is being
said and leave room for
interpretations.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
Concise
Consider This: These types of
statements qualify what is being
said and leave room for
interpretations.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
______________ statements are usually used by rigid people.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Declarative
X
b.
Conditional
Consider This: These types of
statements are conveyed as
truths and leave no room for
analysis.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
Superior
Consider This: These types of
statements are conveyed as
truths and leave no room for
analysis.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
Nonverbal
Consider This: These types of
statements are conveyed as
truths and leave no room for
analysis.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
What type of message allows people to connect with others?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nonverbal
X
b.
Superior
Consider This: These types of
messages are likely to express
meaning about the quality of any
given interaction.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
c.
Declarative
Consider This: These types of
messages are likely to express
meaning about the quality of any
given interaction.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
d.
Conditional
Consider This: These types of
messages are likely to express
meaning about the quality of any
given interaction.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
Assessment
Type
Multiple-choice
Question Stem
A(n) ___________ is a gesture that has a direct verbal translation and substitutes for a
word or phrase.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
emblem
X
b.
illustrator
Consider This: This is a shortcut
that allows individuals to
communicate with others,
especially in scenarios when
using verbal messages is not an
option.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
regulator
Consider This: This is a shortcut
that allows individuals to
communicate with others,
especially in scenarios when
using verbal messages is not an
option.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
artifact
Consider This: This is a shortcut
that allows individuals to
communicate with others,
especially in scenarios when
using verbal messages is not an
option.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
(mark X where
applicable)
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
What helps people draw a picture or complement a verbal message?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Illustrator
X
b.
Regulator
Consider This: This allows a
person to elucidate or
strengthen the meaning of a
message.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
Emblem
Consider This: This allows a
person to elucidate or
strengthen the meaning of a
message.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
Artifact
Consider This: This allows a
person to elucidate or
strengthen the meaning of a
message.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
Assessment
Type
Multiple-choice
Question Stem
____________ leak out through nonverbal messages.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Feelings
X
b.
Comments
Consider This: Nonverbal
messages disclose our ideas
and thoughts about a topic or
concept.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
c.
Preferences
Consider This: Nonverbal
messages disclose our ideas
and thoughts about a topic or
concept.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
d.
Connotations
Consider This: Nonverbal
messages disclose our ideas
and thoughts about a topic or
concept.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
________ creates suspicion and increases defensiveness.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Manipulation
X
b.
Truthfulness
Consider This: This can only be
rectified by being genuine and
honest.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
Honesty
Consider This: This can only be
rectified by being genuine and
honest.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
Flexibility
Consider This: This can only be
rectified by being genuine and
honest.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
The space or distance we maintain while communicating with others is called
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
proximity.
X
b.
zone.
Consider This: Culture has a
great impact on this.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
edge.
Consider This: Culture has a
great impact on this.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
environment.
Consider This: Culture has a
great impact on this.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Business partners, Jim and Jack, meet to discuss various business opportunities.
When they see each other, they shake hands. What does this gesture signify?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Social/polite touch
X
b.
Touch avoidance
Consider This: This is used to
acknowledge the presence of
another person.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
Displaced point pattern
Consider This: This is used to
acknowledge the presence of
another person.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
Diffused point pattern
Consider This: This is used to
acknowledge the presence of
another person.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
The general manager of a pharmaceutical company had informed the sales team in
advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had
assembled at the scheduled time, and instead of waiting for the rest of the members,
the manager started the meeting. This situation illustrates that the manager had a
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
displaced point pattern.
X
b.
diffused point pattern.
Consider This: This type of
person uses time in a precise
manner.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
back channel cue.
Consider This: This type of
person uses time in a precise
manner.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
body buffer zone.
Consider This: This type of
person uses time in a precise
manner.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
A teacher wanted to reprimand one of her students who didn’t perform well on a test.
During class, the teacher walked up to the child, and when she was a foot away from
intimidate him?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Intimate
X
b.
Personal
Consider This: This space is
reserved for only those with
whom we are well acquainted.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
Social
Consider This: This space is
reserved for only those with
whom we are well acquainted.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
Public
Consider This: This space is
reserved for only those with
whom we are well acquainted.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Dorothy tells her son not to touch the freshly baked cookies she just made while she
goes out shopping. When she returns home, she notices a few cookies are missing.
cheeks turn red, and he begins to stammer. Dorothy then knows her son is lying. What
does this scenario best exemplify, and how does Dorothy realize her son is being
dishonest?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nonverbal messages express
truth; by interpreting her son’s
nonverbal leakage cues.
X
b.
Nonverbal messages form
relationships; by interpreting
the manner in which her son
denied taking the cookies.
Consider This: When someone’s
verbal and nonverbal messages
don’t match, we have a
tendency to trust the nonverbal
messages.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
c.
Nonverbal messages depend
on chronemics; by interpreting
the manner in which her son
took a long time to respond to
her question.
Consider This: When someone’s
verbal and nonverbal messages
don’t match, we have a
tendency to trust the nonverbal
messages.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
d.
Nonverbal messages reflect
proximity; by interpreting the
way her son moved away
from her while denying he
took the cookies.
Consider This: When someone’s
verbal and nonverbal messages
don’t match, we have a
tendency to trust the nonverbal
messages.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
Level
applicable)
X
Moderate
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
Rick interviews for the open assistant HR specialist position. After the interview, Rick
asks the interviewer how he performed. The interviewer smiled broadly and said he
had answered the questions appropriately and done very well. From the interviewer’s
reply, Rick was certain his evaluation was sincere. Which feature of nonverbal
communication is brought out in this case?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nonverbal messages form
relationships.
X
b.
Nonverbal messages express
truth.
Consider This: Nonverbal
messages tend to convey
meaning about the quality of the
interaction taking place.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
c.
Nonverbal messages are
culture-bound.
Consider This: Nonverbal
messages tend to convey
meaning about the quality of the
interaction taking place.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
d.
Nonverbal messages reflect
proximity.
Consider This: Nonverbal
messages tend to convey
meaning about the quality of the
interaction taking place.
LO 3.3: Explain how an
understanding of nonverbal
messages is important to be an
effective leader
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X