Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Tess, a PR professional, was asked to conduct a training session for the interns at her
organization. When she began the presentation, the audience was very active. After a
while, Tess started to use words and phrases that were commonly used in the PR
industry. The audience lost interest in her presentation because they could not
understand what she was trying to say. What did Tess do to make the audience lose
interest?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
She did not use jargon
carefully.
X
b.
She did not use concrete
messages.
Consider This: This is a
language used by a particular
group, profession, or culture and
may not be understood or used
by other people.
LO 3.1: Describe the three
characteristics of clear verbal
messages
c.
She did not use precise
words.
Consider This: This is a
language used by a particular
group, profession, or culture and
may not be understood or used
by other people.
LO 3.1: Describe the three
characteristics of clear verbal
messages
d.
She did not use concise
phrases.
Consider This: This is a
language used by a particular
group, profession, or culture and
may not be understood or used
by other people.
LO 3.1: Describe the three
characteristics of clear verbal
messages
Objective
Learning
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
Evaluate It
You Know
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
Mark conducts trainings on how to be a great public speaker. He always teaches his
students that a speech should be brief, simple, and straight to the point, and unwanted
words and phrases must be avoided. Which strategy does he focus on?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Use concise messages.
X
b.
Use jargon carefully.
Consider This: A verbal
statement of this kind is brief
and one from which
unnecessary words and phrases
have been removed.
LO 3.1: Describe the three
characteristics of clear verbal
messages
c.
Use precise words.
Consider This: A verbal
statement of this kind is brief
and one from which
unnecessary words and phrases
have been removed.
LO 3.1: Describe the three
characteristics of clear verbal
messages
d.
Use concrete messages.
Consider This: A verbal
statement of this kind is brief
and one from which
unnecessary words and phrases
have been removed.
LO 3.1: Describe the three
characteristics of clear verbal
messages
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
Evaluate It
You Know
X
Question Title
M/C Question 18
Assessment
Type
Multiple-choice
Question Stem
Daniella has a habit of pointing out the mistakes of her colleagues. She makes snide
remarks about other people’s tardiness and competence. What behavior is Daniella
showcasing, and how can this be rectified?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Evaluative “You” language; by
following the descriptive “I”
language verbal
communication strategy
X
b.
Control others; by following
the solve problems verbal
communication strategy
Consider This: This type of
behavior attacks a person’s
sense of self-worth and usually
leads to a defensive reaction.
LO 3.1: Describe the three
characteristics of clear verbal
messages
c.
Manipulative; by following the
be genuine verbal
communication strategy
Consider This: This type of
behavior attacks a person’s
sense of self-worth and usually
leads to a defensive reaction.
LO 3.1: Describe the three
characteristics of clear verbal
messages
d.
Rigid; by following the be
genuine verbal
communication strategy
Consider This: This type of
behavior attacks a person’s
sense of self-worth and usually
leads to a defensive reaction.
LO 3.1: Describe the three
characteristics of clear verbal
messages
Objective
Learning
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
Evaluate It
You Know
X
Question Title
M/C Question 19
Assessment
Type
Multiple-choice
Question Stem
In an architecture firm, the general manager sits in a glass office and has a secretary
who filters his visitors and phone calls. The other staff members sit in cubes. This
scenario illustrates an individual’s
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
status.
X
b.
flexibility.
Consider This: This is
considered prestigious by most
individuals.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
experience.
Consider This: This is
considered prestigious by most
individuals.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
responsibility.
Consider This: This is
considered prestigious by most
individuals.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
applicable)
You Know
X
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
Furniture Mart participates in an exhibition. Once the sales team starts smiling and
welcoming passersby, they notice the number of people who visit their booth starts to
increase. Which nonverbal message did the sales team utilize?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Facial expression
X
b.
Eye contact
Consider This: This influences
how others perceive you.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
Body movement
Consider This: This influences
how others perceive you.
LO 3.4: Identify and describe
the different forms of nonverbal
messages
d.
Physical appearance
Consider This: This influences
how others perceive you.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
Tim, the manager of a marketing company, is faced with a complication at work.
Without a second thought, he calls Luke, one of his team members, and orders him to
handle the situation. The manager lists the exact steps Luke should take, but Luke
doesn’t like being told what to do and immediately feels defensive. What kind of
approach did the manager use?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Controlling
X
b.
Evaluating
Consider This: This approach
makes people feel they are not
supported.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
Manipulative
Consider This: This approach
makes people feel they are not
supported.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
Flexible
Consider This: This approach
makes people feel they are not
supported.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
Jacqueline is the HR manager of a construction company. Everyone in the company
likes her voice. Every time she speaks, she changes her pitch, volume, and the rate of
importance of
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
vocalics.
X
b.
gestures.
Consider This: People who pay
attention to this are considered
more credible, influential, and
sociable.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
nonverbal messages.
Consider This: People who pay
attention to this are considered
more credible, influential, and
sociable.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
verbal messages.
Consider This: People who pay
attention to this are considered
more credible, influential, and
sociable.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
The sales team of a manufacturing company feels their manager has an “always right”
attitude. This makes the team members act defensively when in the manager’s
presence. The sales team feels this way because the manger fails at being
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
flexible.
X
b.
rigid.
Consider This: People who
exhibit this behavior generally
use conditional statements.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
genuine.
Consider This: People who
exhibit this behavior generally
use conditional statements.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
manipulative.
Consider This: People who
exhibit this behavior generally
use conditional statements.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Scarlett works for a furniture manufacturing company. One of the company’s clients
asked Scarlett to meet their representatives at 2:00 pm, but she arrived at 2:45 pm.
Which nonverbal message did Scarlett overlook?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Time
X
b.
Space
Consider This: The study of this
nonverbal message is called
chronemics.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
c.
Touch
Consider This: The study of this
nonverbal message is called
chronemics.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
d.
Gesture
Consider This: The study of this
nonverbal message is called
chronemics.
LO 3.4: Identify and describe the
different forms of nonverbal
messages
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Question Title
M/C Question 25
Assessment
Type
Multiple-choice
Rebecca, being the only Ph.D. in her team, looked down on other members and spoke
to them in a condescending manner. During team meetings, whenever discussions
decision should be final. Which types of messages did Rebecca use?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Superior
X
b.
Supportive
Consider This: Such types of
messages showcase differences
rather than similarities.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
c.
Flexible
Consider This: Such types of
messages showcase differences
rather than similarities.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
d.
Rigid
Consider This: Such types of
messages showcase differences
rather than similarities.
LO 3.2: Identify and illustrate
different ways of communicating
supportive verbal messages
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
X
Note: Here starts 5 Short Answer level questions
Question Title
SA Question 26
Assessment
Type
Essay
Question Stem
What are concise messages? How can they help deliver clear verbal messages?
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Describe any three supportive communication strategies. State their advantages.
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
Explain how nonverbal messages are culture-bound. Support your answer with real-life
examples.
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader.
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
Explain the contribution kinesics makes to nonverbal communication.
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Describe the difference between denotative and connotative meanings of verbal
messages. Support your answer with relevant examples.
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Explain in depth how people can use the six supportive communication strategies in
their day–to-day lives.
Learning
Objective
LO 3.2: Identify and illustrate different ways of communicating supportive verbal
messages
Topic/Concept
Communicating Supportive Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
State and explain the different types of nonverbal messages. Analyze the relevance of
each in today’s global workplace.
Learning
Objective
LO 3.4: Identify and describe the different forms of nonverbal messages
Topic/Concept
Using and Interpreting Nonverbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
Assess how nonverbal messages help people connect with others.
Learning
Objective
LO 3.3: Explain how an understanding of nonverbal messages is important to be an
effective leader.
Topic/Concept
Understanding Nonverbal Message Characteristics
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Differentiate between verbal and nonverbal messages. Evaluate the importance of
using each type of message at the workplace.
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
Describe in detail the various strategies that help a person communicate clear
messages.
Learning
Objective
LO 3.1: Describe the three characteristics of clear verbal messages
Topic/Concept
Communicating Clear Verbal Messages
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Evaluate It