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Name:
Class:
Date:
Chapter 03: Planning and Decision Making
Multiple Choice
1. Identify a true statement about organizational culture.
a.
It is constant and remains the same in all organizations throughout the world.
b.
It determines the extent to which an individual member is isolated from the culture.
c.
It rarely affects by the participants' quality of communication in an organization.
d.
It is created and reproduced through the communication practices of its participants.
2. _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and
internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think,
and feel in relation to these problems.
a.
Institutional ethics
b.
Chronemics
c.
Organizational culture
d.
Ethnocentrism
3. In the context of the Competing Values Framework, which of the following is true of adhocracy culture?
a.
It refers to a structured workplace where leaders act like coordinators.
b.
It refers to a competitive workplace where leaders are hard drivers.
c.
It refers to a friendly workplace where leaders act like father figures.
d.
It refers to a dynamic workplace where leaders stimulate innovation.
4. Andy has been working at Aerial Corp. for a long time. He feels he is hard working and that he deserves a
pay hike. He seeks a meeting with Anna, his manager, to ask for a raise. As Anna is busy preparing for the
annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the
following dimensions of context influenced Andy's interaction with Anna?
a.
The physical context
b.
The social context
c.
The chronological context
d.
The cultural context
5. _____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text
messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.
a.
Oral communication
b.
Written communication
c.
Kinesic communication
d.
Haptic communication
6. Which of the following is true of face-to-face communication?
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Chapter 03: Planning and Decision Making
a.
It increases the opportunity of processing and remembering a long and complex message.
b.
It is an inexpensive and time-saving communication channel.
c.
It includes nonverbal information in addition to that provided in written or oral form.
d.
It facilitates greater control over a message than written communication.
7. Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational software
company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared,
the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and
the quality process it follows. In this scenario, which of the following mediums of communication should Steve
use to ensure confidentiality of information?
a.
A memo
b.
An oral presentation
c.
A face-to-face meeting
d.
A voice mail
8. Which of the following is true of nonverbal communication?
a.
It is the best channel of communication when a high degree of control is to be maintained over a message
sent.
b.
It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded
language.
c.
It is appropriate when the message to be communicated should be precise and should avoid chances of
ambiguity.
d.
It is an efficient channel of communication when long and complex messages have to be delivered.
9. Identify a true statement about nonverbal communication.
a.
Nonverbal communication does not supplement oral forms.
b.
Nonverbal communication does not provide any additional information.
c.
All nonverbal codes are interpreted in the same way across different cultures.
d.
Some nonverbal codes are sent intentionally, and others unintentionally.
10. Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the
team works from the host country. Currently, the team is working on a project and is on the verge of finalizing a
design. At this point, the client communicates a change in the design, and Raj has to pass this information to his
team immediately. In this scenario, which of the following will be the ideal medium of communication?
a.
A letter
b.
A video conference
c.
A face-to-face meeting
d.
A memo
11. Which of the following is considered an expensive channel of communication for business users?
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Chapter 03: Planning and Decision Making
a.
A blog application
b.
A face-to-face meeting
c.
A videoconferencing tool
d.
A teleconferencing tool
12. Zhenyu, a manager at Finertech Inc., needs to inform one of his subordinates that he has not been considered
for a promotion. He intends to use a channel of communication that will allow him a great degree of control
over his message. In this scenario, which of the following channels of communication should Zhenyu use?
a.
A written channel
b.
A visual channel
c.
A nonverbal channel
d.
An oral channel
13. Which of the following is true of an email?
a.
It is useful in measuring the impact of a message.
b.
It is ideal for conveying confidential information.
c.
It can reach mass audiences fast.
d.
It includes nonverbal communication cues.
14. Which of the following communication media allows people to interact rather than receive information
passively?
a.
A memo
b.
A voice mail
c.
A Web page
d.
A fax
15. Which of the following is a difference between communicating through a Web page and the telephone?
a.
A Web page is an expensive medium of communication, whereas the telephone is a cost-effective medium of
communication.
b.
A Web page is used for sharing information with a large audience, whereas the telephone is used for sending
confidential information.
c.
A Web page is used for discussing bad-news messages, whereas the telephone is used for sharing good-news
messages.
d.
A Web page makes it easy to measure impact, whereas the telephone does not.
16. Which of the following is true of the telephone as a communication medium?
a.
It should not be used for discussing bad news.
b.
It makes it difficult to measure message impact.
c.
It should not be used for sending confidential information.
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Chapter 03: Planning and Decision Making
d.
It is great for creating a personal connection.
17. Which of the following is a similarity between a memo and a voice mail?
a.
Both memo and voice mail constitute oral communication.
b.
Neither a memo nor a voice mail requires feedback.
c.
Both memo and voice mail are intended for an external audience.
d.
Neither a memo nor a voice mail can be used for confirming.
18. In the context of communication media, which of the following is a similarity between Twitter and Facebook?
a.
Both are platforms that companies rely on when referring to an individual's professional information.
b.
Both are suitable for communicating confidential information.
c.
Both are used for sending out impersonal and routine messages.
d.
Both are good for directing readers' attention to other forms of communication, such as a website.
19. Which of the following is best for providing additional benefits to prospects through peer-to-peer networking and
posting career opportunities?
a.
Facebook
b.
LinkedIn
c.
Instagram
d.
Twitter
20. _____ is a three-phase process of selecting, organizing, and interpreting information, objects, people, events, or
situations.
a.
Conservation
b.
Acculturation
c.
Perception
d.
Articulation
21. Isabella was hit by a car while she was walking on the road and sustained minor injuries. She filed a case against the
car driver. As the case was being investigated, several witnesses on the road provided conflicting statements about the
accident. In this scenario, which of the following is most likely a reason for contradictory statements of the witnesses?
a.
Rapport created by previous dealings
b.
Individual differences in perception
c.
Inability to decode nonverbal cues
d.
Ineffectiveness of the communication channel
22. Which of the following statements is true of perception of reality?
a.
It is limited by previous experiences.
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Chapter 03: Planning and Decision Making
b.
It is unaffected by our attitudes toward the sender of a message.
c.
It is similar among individuals with similar backgrounds.
d.
It is independent of our viewpoints.
23. Alan, the chief executive officer of Pioneer Inc., was requested by Jack, a student at Woodhouse Elementary School,
to share some information about Pioneer for his project report. While Alan could have forwarded one of the several emails
he had written about the company to his clients, he used simple words and gave simple basic facts about Pioneer when
responding to Jack. In this scenario, which of the following audience characteristics did Alan consider?
a.
Rapport
b.
Age
c.
Expectations
d.
Culture
24. Zelda is the founder of Green House, a non-governmental organization for orphans. As the non-governmental
organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in
the city for donations. She drafted two different emails—one for addressing small businesses and another for
multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did
Zelda take into consideration while drafting two different emails?
a.
Rapport
b.
Economic level
c.
Occupational background
d.
Culture
25. Ray Muller, a renowned physicist, is addressing a gathering of physics students from different parts of the world.
While delivering his speech, which of the following audience characteristics should Ray Muller consider?
a.
Economic level
b.
Occupational background
c.
Cultural difference
d.
Rapport
26. Which of the following is a result of gaining firsthand knowledge of the audience before writing a message?
a.
It complicates the task of organizing the sender's message.
b.
It supports the sender's viewpoint with subjective information.
c.
It permits the sender to address the audience's needs and concerns.
d.
It eliminates the scope for negative feedback.
27. Communicating ethically involves:
a.
upholding the sender's interests over the interests of the audience.
b.
selecting words that may convey several meanings in addition to that intended.
c.
embellishing facts to make ideas sound better.
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Chapter 03: Planning and Decision Making
d.
expressing ideas clearly and understandably.
28. Which of the following techniques should a sender follow to communicate ethically and responsibly?
a.
The sender should embellish facts to make ideas sound better.
b.
The sender should use such words that convey several meanings in addition to what is intended.
c.
The sender's message should support his or her interests.
d.
The sender's viewpoints should be supported with objective facts.
29. Written defamatory remarks are referred to as _____.
a.
libel
b.
slander
c.
jargon
d.
treason
30. In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in
an appropriate sequence.
a.
"synergize"
b.
"organize"
c.
"induction"
d.
"adaptation"
31. In which of the following ways does outlining before communicating a complex message benefit the sender?
a.
It permits concentration on one phase at a time.
b.
It reinforces a "me attitude."
c.
It ensures that unimportant points are also given emphasis.
d.
It facilitates prolonging the duration of communication.
32. Which of the following is true of outlining before communicating a complex message?
a.
It ensures that insignificant points appear at emphatic positions.
b.
It encourages positive reaction toward the message and the sender.
c.
It enables concentration on multiple phases at a time.
d.
It provides the opportunity to eliminate all the minor ideas.
33. In the process of selecting an outline for a message, which of the following steps should take place before
predicting the reaction of the audience?
a.
Determining the central idea to be conveyed
b.
Separating the essential details from the unessential details
c.
Determining how the sender's personal preferences will affect communication
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Chapter 03: Planning and Decision Making
d.
Drafting the supporting details of an idea
34. Patrick prepares a presentation for a research paper that begins with the major idea. He then realizes that the
topic could be antagonizing and may not please his audience. In this scenario, which of the following outlining
approaches should Patrick use?
a.
The deductive approach
b.
The inductive approach
c.
The system approach
d.
The contingency approach
35. In the context of outlining, which of the following is true of the inductive approach?
a.
It is used when an audience is likely to like the main idea.
b.
It is used to discourage audience involvement.
c.
It is used when the message is routine.
d.
It is used when an audience needs to be persuaded by the message.
36. _____ refers to a friendly workplace culture where leaders act like father figures.
a.
Adhocracy culture
b.
Market culture
c.
Clan culture
d.
Hierarchy culture
37. Allen and Ray are childhood friends. At their workplace, Ray is Allen's boss. During one of their conversations, Allen
brings up the fact that according to the company's policy regarding promotions, he is eligible to be promoted. Allen tells
Ray that not only has he been with the company for 10 years, but he has also made significant contributions to the
company. Ray, however, seems reluctant and gives Allen a number of reasons as to why promoting him right now would
not be a good move. He tells Allen that he will think about the promotion next year. After their conversation, Allen feels
that Ray did not show professionalism and did not take the matter seriously. Which of the following dimensions of
context has most likely affected this interaction?
a.
The physical context
b.
The cultural context
c.
The chronological context
d.
The social context
38. In the context of cultural dimensions identified by the GLOBE study of 62 societies, _____ refers to the degree to
which people express pride, loyalty, and cohesiveness in their families.
a.
in-group collectivism
b.
reciprocal altruism
c.
egalitarianism
d.
egocentrism
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Chapter 03: Planning and Decision Making
39. _____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.
a.
Gender egalitarianism
b.
Gender affiliation
c.
Gender fluidity
d.
Gender binarism
True / False
40. Clan culture refers to a structured and formalized workplace where leaders act like coordinators or
administrators.
a.
True
b.
False
41. With reference to dimensions of context, the cultural context refers to the nature of relationship between
communicators, as well as who is present.
a.
True
b.
False
42. With reference to dimensions of context, the cultural context includes the cultural backgrounds of the people with
whom you may be communicating.
a.
True
b.
False
43. With reference to the dimensions of context, the chronological context refers to the nature of the relationship between
the communicators, as well as who is present.
a.
True
b.
False
44. The best channel for conveying large amounts of information is generally an oral one.
a.
True
b.
False
45. Face-to-face communication is the preferred form of communication when promoting or firing an employee.
a.
True
b.
False
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Chapter 03: Planning and Decision Making
46. Perception is the part of the communication process that involves how we look at others and the world
around us.
a.
True
b.
False
47. Ideas are more interesting and appealing if they are expressed from the sender's viewpoint.
a.
True
b.
False
48. Embellishment or exaggeration of facts in a message is justified while communicating information for marketing
purposes.
a.
True
b.
False
49. Written defamatory remarks are referred to as slander.
a.
True
b.
False
50. In the communication process, outlining should be completed prior to writing.
a.
True
b.
False
51. Outlining increases the chance of leaving out an essential idea or including an unessential idea.
a.
True
b.
False
52. A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented.
a.
True
b.
False
53. When a message begins with the major idea, the sequence of ideas is called deductive.
a.
True
b.
False
54. Inductive organization of a message can be especially effective if the main idea confirms the conclusion the
audience has drawn from the preceding details.
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Chapter 03: Planning and Decision Making
a.
True
b.
False
55. Market culture is controlled and has an internal focus.
a.
True
b.
False
56. Adhocracy culture in a corporate organization is marked by a structured and formalized workplace where leaders act
like coordinators or administrators.
a.
True
b.
False
57. Any form of compliment is not an effective way of increasing an audience's receptiveness to ideas that follow.
a.
True
b.
False
58. If a speaker feels that his or her audience might be antagonized by the main idea in a message, he or she should lead
up to the main idea by making the message deductive.
a.
True
b.
False
Essay
59. What is organizational culture? How does it affect communication?
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Chapter 03: Planning and Decision Making
60. Briefly explain the four different culture types based on the Competing Values Framework.
61. Explain the necessity to determine the purpose of communication.
62. Discuss the different channels of communication. What influences channel choice?
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Chapter 03: Planning and Decision Making
63. Explain how the richness and ambiguity of communication channels influence channel choice
considerations.
64. Explain how the time required for feedback and the costs of various communication channels influence
channel choice considerations.
65. Which is the best channel for conveying large amounts of information? Discuss how permanent records of
work activities can be kept using different communication channels.
66. Briefly describe the effectiveness of Twitter, Facebook, and LinkedIn as communication media.
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Chapter 03: Planning and Decision Making
67. Describe why a sender needs to cultivate a "you attitude" in his or her message.
68. List the ways in which a sender can cultivate a "you attitude" in his or her message.
69. Rebecca works at Delta Creations, a content development company. She is an aspiring author who wants to
write short stories for children. However, she is not sure whether it is worth leaving a high-paying job to follow
her passion. Rebecca is also a single mother who has to take care of her two children: Joseph, a 12-year-old
boy, and Serena, a 14-year-old girl. Hence, she decides to consult Murray who is a project manager at Theta
Solutions, a leading global provider of educational books and materials and a leading publisher. Murray wants
to help Rebecca by getting a better idea of the book Rebecca wants to write and anticipating the audience's
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Chapter 03: Planning and Decision Making
reaction to it. How can Murray help Rebecca solve her dilemma?
70. Discuss the five common bases for determining the sequence of minor ideas that accompany the major idea.
71. Write a brief note on the physical, social, chronological, and cultural dimensions of context.
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Chapter 03: Planning and Decision Making
72. List and discuss any four guidelines that need to be followed for communicating ethically and responsibly with an
audience.
