Testbank Questions
Title/Author: Business and Professional Communication: Principles and
Multiple Choice – 10 questions @ Bloom’s level:
Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question
Title
M/C Question 1
Assessment
Type
Multiple-choice
Question
Stem
The ________ approach is taken by a leader to manage a group to
complete a task and guide the team toward a common organizational goal.
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
functional
X
b.
style
Consider This: This
approach to leadership
divides the essential
leadership behaviors into
two categories: (1) task
functions and (2) process
functions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
c.
trait
Consider This: This
approach to leadership
leadership behaviors into
two categories: (1) task
functions and (2) process
functions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
d.
situational
Consider This: This
approach to leadership
divides the essential
leadership behaviors into
two categories: (1) task
functions and (2) process
functions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
Learning
Objective
LO 2.1: Analyze how being aware of the social skills of the self and of
others helps to adapt effectively to the communication skills of others
Topic/Conce
pt
Be Aware of Leadership Approaches
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 2
Assessment
Type
Multiple-choice
Question
Stem
What is the style of leadership called in which power and authority is
distributed to employees and managers to provide employee involvement in
decision?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Democratic
X
b.
Authoritarian
Consider This: This type of
over decisions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
c.
Laissez-faire
Consider This: This type of
leader encourages team
members to share ideas and
opinions, even though he or
she retains the final say
over decisions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
d.
Transformational
Consider This: This type of
leader encourages team
members to share ideas and
opinions, even though the
he or she retains the final
say over decisions.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
Learning
Objective
LO 2.1: Analyze how being aware of the social skills of the self and of
others helps to adapt effectively to the communication skills of others
Topic/Conce
pt
Be Aware of Leadership Approaches
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 3
Assessment
Type
Multiple-choice
Question
Stem
According to which approach to motivation does a leader assume workers
are motivated to work hard when they are rewarded for good work and not
rewarded for poor work?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Classical
X
b.
Human relations
Consider This: This
approach states that the
leader’s job is to influence
the workers to behave in
ways that help them
produce goods or services in
the most efficient and
effective way possible.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
c.
Human resources
Consider This: This
approach states that the
leader’s job is to influence
the workers to behave in
ways that help them
produce goods or services in
the most efficient and
effective way possible.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
d.
Behavioral
Consider This: This
approach states that the
leader’s job is to influence
the workers to behave in
ways that help them
produce goods or services in
the most efficient and
effective way possible.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
Objective
organizations
Topic/Conce
pt
Be Aware of Leadership Assumptions
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 4
Assessment
Type
Multiple-choice
Question
Stem
Which approach to motivation assumes that to motivate people is to give
them the tools, support, and conditions they need to solve problems?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Human resources
X
b.
Human relations
Consider This: This
approach states that people
are motivated when leaders
empower them to solve
problems and make
decisions.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
c.
Classical
Consider This: This
approach states that people
are motivated when leaders
decisions.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
d.
Behavioral
Consider This: This
are motivated when leaders
empower them to solve
problems and make
decisions.
LO 2.2: Evaluate the
different motivational
approaches followed in
organizations
Learning
Objective
LO 2.2: Evaluate the different motivational approaches followed in
organizations
Topic/Conce
pt
Be Aware of Leadership Assumptions
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 5
Assessment
Type
Multiple-choice
Question
Stem
Which factor reflects the organizational culture in which employees are
recognized and rewarded for their achievements, and these elements are
valued by the organization?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Ceremonies
X
b.
Metaphors
Consider This: The
organizational culture is
reflected when longevity is
valued and rewarded in a
company.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
valued and rewarded in a
company.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
d.
Art decors
Consider This: The
organizational culture is
reflected when longevity is
valued and rewarded in a
company.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
Learning
Objective
LO 2.3: Recognize the need to be aware of organizational culture for
effective communication
Topic/Conce
pt
Be Aware of Organizational Culture
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 6
Assessment
Type
Multiple-choice
Question
Stem
Which factors reflect the organizational culture when cues are given through
formal and informal communication channels?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Written rules and policies
X
b.
Metaphors and policies
Consider This: These are
found on websites and in
handbooks, or are presented
during orientation sessions.
organizational culture for
effective communication
c.
Stories and rules
Consider This: These are
found on websites and in
handbooks, or are presented
during orientation sessions.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
d.
Ceremonies and
metaphors
Consider This: These are
found on websites and in
handbooks, or are presented
during orientation sessions.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
Learning
Objective
LO 2.3: Recognize the need to be aware of organizational culture for
effective communication
Topic/Conce
pt
Be Aware of Organizational Culture
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 7
Assessment
Type
Multiple-choice
Question
Stem
When the civil engineer on a team estimates the quantity of steel and
concrete required to build a suspension bridge, she uses ________ power.
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
expert
X
from having information and
being knowledgeable about
issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
c.
coercive
Consider This: This type of
organizational power arises
from having information and
being knowledgeable about
issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
d.
reward
Consider This: This type of
organizational power arises
from having information and
being knowledgeable about
issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
Learning
Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an
organization
Topic/Conce
pt
Be Aware of Organizational Power
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 8
Assessment
Type
Multiple-choice
Question
Stem
Which power base refers to charismatic leaders who are able to invoke
passion due to their magnetic personality among subordinates?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Referent
X
b.
Reward
Consider This: These types
of leaders use the quality
relationships they have with
others to wield their
influence.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
c.
Legitimate
Consider This: These types
of leaders use the quality
relationships they have with
others to wield their
influence.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
d.
Expert
Consider This: These types
of leaders use the quality
relationships they have with
others to wield their
influence.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
Learning
Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an
organization
Topic/Conce
pt
Be Aware of Organizational Power
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Assessment
Type
Multiple-choice
Question
Stem
Which type of organizational power arises from having the ability to bestow
gifts, money, recognition, or other rewards valued by group members?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Reward
X
b.
Coercive
Consider This: A school
principal who loosens the
school dress code uses this
type of power.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
c.
Expert
Consider This: A school
principal who loosens the
school dress code uses this
type of power.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
d.
Referent
Consider This: A school
principal who loosens the
school dress code uses this
type of power.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
Learning
Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an
organization
Topic/Conce
pt
Be Aware of Organizational Power
Difficulty
Level
(mark X
where
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 10
Assessment
Type
Multiple-choice
Question
Stem
The factors that reflect an organization’s culture and include the way
employees dress, the office equipment and furniture, and cleanliness of the
facility are called ________ factors.
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
environment
X
b.
communication
Consider This: Signage and
branding are also elements
of this cultural aspect that
an organization values.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
c.
reward
Consider This: Signage and
branding are also elements
of this cultural aspect that
an organization values.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
d.
referent
Consider This: Signage and
branding are also elements
of this cultural aspect that
an organization values.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
Learning
LO 2.3: Recognize the need to be aware of organizational culture for
Topic/Conce
pt
Be Aware of Organizational Culture
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
X
Skill Level
(mark X
where
applicable)
Understand
the
Concepts
Apply
What You
Know
Analyze
It
Evaluate
It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question
Title
M/C Question 11
Assessment
Type
Multiple-choice
Question
Stem
During construction planning, a geologist is consulted regarding building a
reservoir in a rocky dry region. In deciding whether the land can withstand
a construction or not, what power source gives the geologist’s decision
more credibility?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Expert power
X
b.
Referent power
Consider This: This is a
source of power that arises
from having information and
being knowledgeable about
certain issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
c.
Reward power
Consider This: This is a
source of power that arises
from having information and
being knowledgeable about
certain issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
d.
Legitimate power
Consider This: This is a
source of power that arises
from having information and
being knowledgeable about
certain issues or ideas.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
Learning
Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an
organization
Topic/Conce
pt
Be Aware of Organizational Power
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 12
Assessment
Type
Multiple-choice
Question
Stem
Kahlil, a marketing CEO, usually arrives at the office before others, catches
up on emails and other correspondence, and keeps his office neat and
clean. Furthermore, Kahlil keeps his door open and encourages suggestions
from his team. He leaves office at 5:00 p.m., does not bring work home,
and makes sure he participates in all workplace activities. How do leaders
such as Kahlil nonverbally communicate the organization’s culture?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
By acting as role models,
coaches, and teachers
X
b.
By using their criteria to
reward others
Consider This: Symbolic
actions are valuable signals
about the kind of behavior
or performance leaders wish
to promote within the
organization.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
c.
By using their criteria to
recruit and promote
Consider This: Symbolic
actions are valuable signals
about the kind of behavior
or performance leaders wish
to promote within the
organization.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
d.
By adequately reacting to
major events and crises
Consider This: Symbolic
actions are valuable signals
about the kind of behavior
or performance leaders wish
to promote within the
organization.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
Learning
Objective
LO 2.3: Recognize the need to be aware of organizational culture for
effective communication
Topic/Conce
pt
Be Aware of Organizational Culture
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
Skill Level
(mark X
where
applicable)
Apply
What You
Analyze
It
Evaluate
It
Know
X
Question
Title
M/C Question 13
Assessment
Type
Multiple-choice
Question
Stem
When the mayor decides to confront the city’s rodent problem by
outsourcing it to a firm from another region, she uses her power as an
elected member. What type of power does the mayor occupy?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Legitimate
X
b.
Referent
Consider This: She is an
elected representative who
is authorized to make
decisions for the group.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
c.
Reward
Consider This: She is an
elected representative who
is authorized to make
decisions for the group.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
d.
Expert
Consider This: She is an
elected representative who
is authorized to make
decisions for the group.
LO 2.4: Express the need to
remain ethical in all forms of
roles in an organization
Learning
Objective
LO 2.4: Express the need to remain ethical in all forms of roles in an
organization
Topic/Conce
pt
Be Aware of Organizational Power
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 14
Assessment
Type
Multiple-choice
Question
Stem
Bruna was named employee of the year for her contribution in planning and
implementing a project that increased the company’s net worth. What
factor contributes to the culture of an organization is illustrated in this
scenario?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Ceremonies
X
b.
Metaphors
Consider This: In this
culture, employees are
valued and rewarded for
efficient and effective work.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
c.
Stories
Consider This: In this
culture, employees are
valued and rewarded for
efficient and effective work.
LO 2.3: Recognize the need
to be aware of
organizational culture for
effective communication
d.
Art décors
In this culture, employees
are valued and rewarded for
efficient and effective work.
organizational culture for
effective communication
Learning
Objective
LO 2.3: Recognize the need to be aware of organizational culture for
effective communication
Topic/Conce
pt
Be Aware of Organizational Culture
Difficulty
Level
Easy
Difficult
(mark X
where
applicable)
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 15
Assessment
Type
Multiple-choice
Question
Stem
Janell, a copy editor in an advertising firm, likes her supervisor, Brita,
because she gives Janell a lot of autonomy and allows her to set her own
work schedule. Janell attributes her creative success to Brita. What type of
leader is Brita?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Laissez-faire
b.
Democratic
Consider This: These types
of leaders are often seen as
uninvolved or withdrawn,
and don’t have control over
work or their team.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
c.
Authoritarian
Consider This: These types
of leaders are often seen as
work or their team.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
d.
Charismatic
Consider This: These types
of leaders are often seen as
uninvolved or withdrawn,
and don’t have control over
work or their team.
LO 2.1: Analyze how being
aware of the social skills of
the self and of others helps
to adapt effectively to the
communication skills of
others
Learning
Objective
LO 2.1: Analyze how being aware of the social skills of the self and of
others helps to adapt effectively to the communication skills of others
Topic/Conce
pt
Be Aware of Leadership Approaches
Difficulty
Level
(mark X
where
applicable)
Easy
Difficult
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 16
Assessment
Type
Multiple-choice
Question
Stem
When Mickey joined as a manager of the research and development team at
Bezos Technologies, he noticed the team members had become too
comfortable at their jobs and didn’t seem motivated. Mickey gradually
developed a shared vision for the team and energized the organizational
culture. He challenged the existing ways of thinking and inspired the group
members to express themselves through their work. What type of
leadership approach did Mickey employ, and how is this approach
beneficial?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Transformational; he
influences innovation and
creativity among his
employees.
X
b.
Situational; his quick-
thinking and decisive
Consider This: This leader
influences team members