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Indicate whether the statement is true or false.
1. During salary negotiations, be sure to get the agreed-upon amount in writing.
a. True
b. False
2. The point at which to begin showcasing your best professional behavior is when you greet the person who will be
conducting your interview.
a. True
b. False
3. Lewis is being interviewed for a job by a panel of four interviewers. When answering each question, he should maintain
contact only with the person who asks the question to show his focus.
a. True
b. False
4. If you are being interviewed by a human resources representative, the questions you are asked will likely be more
general than those posed by a department or hiring manager.
a. True
b. False
5. What is your native language? is an example of an inappropriate question.
a. True
b. False
6. When following up after an interview, you should avoid adding new information about your qualifications or
experiences.
a. True
b. False
7. One benefit of researching a company before an interview is that you may uncover information that convinces you that
you would not want to work for the company.
a. True
b. False
8. If you are asked an inappropriate question during an interview, it is best to refuse to answer it.
a. True
b. False
9. Arriving on time, being courteous, and dressing appropriately are examples of positive nonverbal messages you should
aim to send during an interview.
a. True
b. False
10. When asked about your greatest strengths, include brief success stories to back up your response.
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a. True
b. False
11. If you are turned down for a position that you believe was a good fit, employment specialists recommend writing a
rejection follow-up letter to the potential employer.
a. True
b. False
12. Phone screening interviews are always scheduled by employers in advance to allow candidates to prepare.
a. True
b. False
13. At the end of an interview, it is wise to ask the interviewer if you may follow up with him or her.
a. True
b. False
14. To be polite, always wait for the interviewer to ask you for questions before asking any.
a. True
b. False
15. Tell me about a time when you showed initiative and took the lead is an example of a behavioral interview question.
a. True
b. False
16. Group interviews are intended to help employers evaluate leadership skills and communication styles.
a. True
b. False
17. If you are given the opportunity to select your interview day and time, you should pick a Monday or a Friday.
a. True
b. False
18. Employers often hire people who present themselves well instead of others with better credentials.
a. True
b. False
19. If you don’t understand a question asked of you during an interview, just answer it the best you can. Asking for a
question to be repeated or clarified will make it look as if you weren’t listening.
a. True
b. False
20. Sending a text message to thank your interviewer is acceptable in today’s fast-paced and digital workplace
environments.
a. True
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b. False
21. Once you begin submitting résumés, answer your cell phone every time it rings to make sure you don’t miss an
employer’s call.
a. True
b. False
22. Well-prepared candidates have rehearsed success stories that they can use to sell their strengths during an interview.
a. True
b. False
23. A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is
an example of a situational interview question.
a. True
b. False
24. If you feel extremely nervous about a job interview, bring a friend or relative along with you to help put you at ease.
a. True
b. False
25. When asked about your plans for the future, discuss both personal goals (such as running a marathon or starting a
family) and professional goals (such as earning increased responsibility or starting a master’s degree program).
a. True
b. False
26. When an interviewer says Tell me about yourself, your response should focus on your personal interests and
hobbies—not your experiences or credentials relevant to the position.
a. True
b. False
27. Even if you discuss your resignation in person with your supervisor, it is a good idea to document your resignation
with a formal letter.
a. True
b. False
28. When asked about your salary expectations, provide an exact figure to show that you are confident.
a. True
b. False
29. You should regard your online presence and activity on social media sites as separate from your job search.
a. True
b. False
30. The most common type of hiring/placement interview is the panel interview.
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a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
31. To emphasize your enthusiasm and genuine interest during an interview, ________.
a. be positive in all interactions and about all topics
b. ask early on whether vacation and benefits are generally offered for the position
c. focus on how much you need the job
d. arrive at least 30 minutes early
32. What is the best advice for answering interview questions?
a. Use the interviewer’s name and title every time you answer a question to show respect.
b. To be concise, answer questions with a simple yes or no whenever possible.
c. Don’t be afraid to reveal weaknesses because doing so will make you look human.
d. Clarify vague questions when necessary.
33. How should you respond if an interviewer asks Why should we hire you when other applicants have more experience?
a. Admit that you are less qualified to show that you’re honest, but stress that you will work more cheaply than
applicants with more experience or training.
b. Show your confidence in your own ability by stressing strengths such as your openness to new ideas and your
knowledge of the latest methods and equipment.
c. Identify a major weakness and describe how you are correcting it; this will prove to the interviewer your strong
work ethic and determination.
d. Excuse yourself from the interview because it is clear that you’re not going to get the job.
34. You are asked on a job application why you left your previous position. What is the best response to this question?
a. Confidential
b. To accept a position with more responsibility
c. For personal reasons
d. Conflicts with coworkers
35. What is the most effective way to handle an illegal or inappropriate question during an interview?
a. Refuse to answer the question because it is your legal right to do so.
b. If you find the question harmless and if you want the job, go ahead and answer it.
c. Ask the interviewer’s intent in asking the question.
d. Express your concern about the illegal question and excuse yourself from the interview.
36. Lucas is preparing several success stories prior to his job interview for a marketing position. Which of the following
scenarios would result in the best success story for this position?
a. A story about a lemonade stand that Lucas ran when he was a child
b. A story about working as part of a team in college to prepare a classroom presentation about a company’s history
c. A story about volunteering for a local food bank over the holidays
d. A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month
period
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37. The interviewer asks you to describe a time when you worked successfully as a member of a team. Which of the
following is the best way to respond?
a. Reply that you have worked successfully as a team member so many times that no particular instance stands out.
b. Say that you enjoy teamwork such as group problem solving, but that you also work well independently.
c. Tell a success story about a group project, describing your contributions and the results.
d. List the names of the work teams on which you have been a member, and stress that all of these teams have been
successful.
38. You want to be prepared if you are asked about your salary expectations during a job interview. What should you do?
a. Conduct research before the interview so that you know what similar jobs are paying in your geographic region.
b. Determine what you would like to earn per hour so that you can give an exact dollar amount when asked.
c. Create a budget that details your personal expenses so that you can show the employer exactly how much you need
to earn to cover your bills.
d. Emphasize the importance of money to you to show your confidence.
39. Which of the following is the most effective way to gain practice interviewing?
a. Schedule as many interviews as possible, even if you don’t want the positions.
b. Participate in campus mock interviews.
c. At the end of an interview, ask the employer what you could do to improve.
d. Watch interviews on YouTube and take notes.
40. Greg was interviewed by a team of five people for a management position. What type of hiring/placement interview is
this?
a. Panel interview
b. Group interview
c. Stress interview
d. Sequential interview
41. Which of these responses is the best answer to the question Where do you see yourself five years from now?
a. I see myself in the position you hold now.
b. I prefer to focus on the present.
c. I hope to be running my own business.
d. As a member of your team, I will have grown and learned enough to advance to a managerial role.
42. Which of the following is one of an employer’s primary goals in conducting an interview?
a. Assessing how you will fit into the organization’s culture.
b. Determining how long it will take for you to get promoted within the company.
c. Making you uncomfortable to see how you perform under stress.
d. Convincing you to accept the position on the spot.
43. Before Puya’s job interview, she wants to ensure that her social media presence is impressive to the employer. What
should she do?
a. Openly discuss her job search and current employer on social media.
b. Set up a professional social networking page or create her own website.
c. Liberally send friend requests so that the employer will see that she is popular.
d. Join political groups and fan pages to show her activism.
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44. When filling out a job application, what should you do?
a. Look over all questions before starting.
b. Leave any unrelated questions blank.
c. Fill out the application in pencil so that you can erase any mistakes you might make.
d. To keep your options open, write Anything or Open when asked what position you desire.
45. Which of the following is an example of an inappropriate, and potentially illegal, interview question?
a. Are you a U.S. citizen?
b. Are you available to work on weekends and holidays?
c. Do you have adequate child-care arrangements?
d. Are you willing to travel for work?
46. What is the most accurate statement about employers using Google and social media sites to screen job candidates?
a. Employers rarely use Google or social media sites to screen job candidates because these tools are not effective.
b. Many employers use Google or social media sites to screen candidates, but very few report finding information
that impacts their decision about a candidate.
c. In one recent study, nearly half of the employers who used Google or social media to screen candidates indicated
that they occasionally found information that kept them from interviewing or hiring a candidate.
d. It is illegal for employers to use Google and social media sites to screen job candidates.
47. Which of the following statements about screening interviews is most accurate?
a. Remember that a screening interview is not as important as a face-to-face interview, so you can relax during it.
b. Employers use screening interviews to determine whether a job applicant should move on to the next step in the
interview process.
c. To be effective, screening interviews must take place in person.
d. Screening interviews are not widely used because they are time-consuming and costly.
48. Travis will be returning an employer’s call and wants to make sure that the first conversation is impressive. What
should he do?
a. Realize that this is just a telephone call, not an actual job interview, so he can relax.
b. Before he hangs up, reconfirm the date and time of the interview.
c. Wait until after the phone conversation is over to take notes so that he’s not distracted.
d. Ask all of the questions he has about the position in the initial call.
49. Which of the following is not a recommended channel for sending a follow-up message after an interview?
a. Handwritten note
b. E-mail
c. Text message
d. Letter sent via regular mail
50. Lori sent her résumé to a company she would really like to work for. It has been several weeks, and she hasn’t heard
anything. Which of the following would be the most effective opening of her résumé follow-up message?
a. Since I did not receive a response to my résumé, I am submitting it again.
b. Please know that I am still interested in an administrative support position at TKG, Inc.
c. My first résumé did not contain all of my relevant qualifications.
d. Is your company still open and hiring?
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51. What should you do immediately after leaving the interview?
a. Text the interviewer a thank-you message.
b. Make notes of what was said in case you are called back for a second interview.
c. Call your professional references to inform them of your job search.
d. Inform your current employer about your intent to take a new position.
52. Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What
should she do to ensure that her nonverbal behavior impresses her interviewer?
a. Chew gum because doing so will make her look casual and relaxed.
b. Avoid direct eye contact to show respect to the interviewer.
c. Turn off her smartphone before the interview.
d. Smile the entire time to demonstrate her friendliness and enthusiasm.
53. Which of the following examples of interview protocol is most likely to change as a result of the COVID-19
pandemic?
a. In-person interview attire will be significantly less formal.
b. Candidates will not be expected to be as prepared since they may be interviewing for multiple positions.
c. Your communication with people you encounter other than your immediate interviewer (such as a receptionist)
will be less important.
d. Handshakes may be less important or welcome.
54. When using ________ questions, interviewers describe a hypothetical situation and ask how you would handle it.
These types of questions help employers test your thought processes and logical thinking.
a. behavioral
b. illegal
c. situational
d. getting-acquainted
55. What is the most common type of hiring/placement interview?
a. Online interviews
b. Panel interviews
c. One-on-one interviews
d. Stress interviews
56. Which of the following is an example of a situational interview question?
a. If you were aware that a coworker was submitting false data, what would you do?
b. What is your ideal work environment?
c. What do you predict for the future of our industry?
d. Tell me about a time that you dealt with confidential information.
57. Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong
communication skills. What form of interview will the company most likely use to interview for this position?
a. A one-on-one interview conducted by the human resources director
b. A stress interview conducted by the head of the marketing division
c. A video interview to test the applicants’ technical skills
d. A group interview in which the company interviews several candidates at the same time
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58. Which of the following statements about nonverbal messages during an interview is most accurate?
a. Sit erect, leaning forward slightly, to show interest and confidence.
b. Change positions often and gesture frequently to show high energy.
c. Lean forward and rest your arms on the desk or table to indicate control.
d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.
59. Which of the following should you do to end an interview effectively?
a. Briefly review your strengths, thank the interviewer, and ask what the next step will be.
b. Show your confidence by asking what your start date will be.
c. Ask about salary and benefits.
d. Hand the interviewer a pre-written thank-you letter.
60. Select the best statement to include in the interview thank-you message.
a. Thank you for taking the time to interview me.
b. I enjoyed interviewing with your company for the available position.
c. Talking with you on Tuesday, April 25, about the marketing associate position was both informative and
interesting.
d. I really hope that I hear from you soon.
61. What is the best answer to the interview question Why do you want to work for us?
a. Because I heard that you pay really well and offer a solid benefits package.
b. I really need a job so that I can pay my bills and support my children.
c. Everyone says that you treat your employees really well and provide a laid-back work environment.
d. Your high-quality products and your commitment to our community are impressive, and I would like to be a part
of helping you meet your goals.
62. Following an interview for a position you thought was a perfect fit, you learn that you did not get the job. Which of
the following should you do?
a. Send a rejection follow-up letter that says you’re disappointed but still interested.
b. Post on social media that you’re holding out for a job with that company.
c. Do nothing because contacting the employer again will make you appear desperate.
d. Call the employer once or twice a week for the next few months to see if a position is available.
63. Hannah has been offered a retail management position and will now be negotiating for her salary. What advice would
you give her?
a. Say that you currently earn more than you do to try to get a higher salary offer.
b. Consider the entire compensation package when negotiating salary.
c. Make the first salary offer to show the employer that you’ve done your research.
d. Accept the first salary offer because it might be decreased if you try to negotiate.
64. For a job candidate, the interview is an opportunity to ________.
a. avoid having to send a cover message
b. formally apply for a position
c. learn more about the company culture to determine whether there is a fit
d. negotiate salary
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65. After writing a follow-up message to thank your interviewer, your next step should be ________.
a. alerting your references that they may be contacted
b. sending a small gift to the receptionist to show your appreciation
c. calling the company’s human resources department to learn more about your competitors for the available position
d. waiting at least one month for a call of acceptance or rejection
66. A former supervisor has already agreed to be one of your references. What should you do after a job interview?
a. Do nothing. Your former supervisor will let you know if he or she is contacted.
b. Call your former supervisor to urge a highly favorable recommendation since you really want this job.
c. Write an e-mail message to your former supervisor to describe the position and company and to review what to
stress to the prospective employer.
d. Ask your former supervisor to call the employer immediately so that your reference comes in before anyone
else’s.
67. Thomas wants to act professionally during his job interview. Which of the following should he do?
a. Avoid silence by using words such as like and basically to fill in any gaps.
b. Sound enthusiastic and interested, but sincere.
c. Avoid acting confident because it might come across as cocky.
d. Check his cell phone for messages from his current employer to show that he is diligent.
68. Kathleen wants to make a good first impression when she arrives at her interview. What should she do?
a. Focus on appearing enthusiastic and professional only to her interviewer(s); other people she meets in the office
are not as important.
b. Allow the interviewer to initiate a handshake (or not) and follow suit.
c. While waiting to be called into the interview, check the Internet on her phone to find out more about the
company.
d. Check in with a receptionist or other representative 20 to 30 minutes early.
69. During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?
a. Tell the interviewer that you are a perfectionist.
b. Reveal several employment weaknesses that you have to prove your integrity.
c. Mention a previous weakness and demonstrate how you have corrected it or learned from it.
d. Say that you can’t think of a weakness at the moment.
70. Which of the following is an example of a behavioral interview question?
a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the situation?
c. Tell me about a time when you solved a difficult problem.
d. Describe your ideal work environment.
71. Tamara has submitted several résumés and anticipates receiving calls regarding interviews. To ensure that she makes
the best first impression, she should ________.
a. inform her children that they must answer the phone promptly to avoid missing any job calls
b. answer all calls on the first or second ring to avoid missing the opportunity to speak to a prospective employer
c. allow calls from unfamiliar numbers to go to voice mail and call back after she has had time to gather her
thoughts
d. use a generic computer-generated voice-mail message to ensure that her outgoing message sounds professional
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72. Rehearsing success stories is an effective preparation technique for answering which type of interview questions?
a. Experiential
b. Get-acquainted
c. Stressful
d. Behavioral
73. One-way _________ interviewing enables a candidate to respond to a list of prescripted questions prepared by the
hiring organization.
a. sequential
b. video
c. panel
d. group
74. Which of the following types of interviews allows candidates to practice and perfect their responses?
a. Sequential
b. Screening
c. Recorded video
d. Two-way video
75. Samara interviewed for a management position and was just asked back for a second interviewer with the head of the
department. If she does well in this second interview, she will move on to an interview with the company president. What
type of interview format is this?
a. Group interview
b. Stress interview
c. Sequential interview
d. Panel interview
76. What should you aim to do in an interview follow-up message?
a. Let the employer know your preferred start date.
b. Show that you really want the job and that you are qualified for it.
c. Build up the interviewer’s ego.
d. Inform the interviewer that you are interviewing with other companies as well.
77. Filling your answers during an interview with empty phrases such as um, uh, like, and basically suggests to an
employer that you are ________.
a. confident
b. reflective
c. relaxed
d. unprepared
78. Max has just accepted a full-time position over the phone. What is the best thing for him to do now?
a. Do nothing until he shows up the first day of work.
b. Write a job acceptance letter to confirm the details and formalize the acceptance.
c. Thank his employer on social media.
d. Visit the office several days before his official start date to show his eagerness.
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79. Which of the following is considered the most opportune interviewing time?
a. Monday early morning
b. Tuesday mid-morning
c. Wednesday at noon
d. Friday afternoon
80. Patricia has just been offered a full-time position over the phone and has decided that the position isn’t right for her.
What should she do?
a. Say that she will be back in touch and then do nothing because the employer will figure out soon enough that she
isn’t going to accept the position.
b. Accept the position anyway to ensure that she’ll have a back-up plan in case no other offers come in.
c. Say no on the phone immediately to save the employer time.
d. Thank the employer verbally for the offer and then write a letter reiterating her thanks and briefly explaining that
she is turning it down.
81. Which of the following statements about illegal and inappropriate interview questions is accurate?
a. Inappropriate questions become illegal only when a court of law determines that the employer is asking them with
the intent to discriminate.
b. In addition to federal laws prohibiting employment discrimination, many state and city laws prohibit employment
discrimination based on factors such as sexual orientation.
c. Most illegal interview questions are asked innocently by inexperienced interviewers.
d. All these statements are accurate.
82. Which of the following acronyms can help you in answering behavioral interview questions?
a. SMART
b. STAR
c. HIRE
d. SKILL
83. If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an
appropriate response?
a. What do you like best about working for this organization?
b. When do you expect to make a decision?
c. No, I have no questions at this time.
d. May I have a tour of the facilities?
84. Mahmoud sent a thank-you e-mail message to his interviewer immediately after his interview. It’s been more than five
days now, and Mahmoud has still not heard from the employer. What action should Mahmoud take now?
a. Assume that no decision has been made yet and that a call could come soon.
b. Assume that he didn’t get the job and continue his job search with other companies.
c. Send an e-mail indicating that he understands that he did not get the position to save the interviewer time.
d. Call or send an e-mail message to check the status of the position.
85. If an interviewer says Tell me about yourself, what is the best way to respond?
a. Give the interviewer a brief chronological history, beginning with when and where you were born.
b. Briefly discuss educational, professional, or business-related strengths.