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Indicate whether the statement is true or false.
1. The Summary of Qualifications section that lists your most impressive accomplishments and qualifications replaces the
Education and Experience sections.
a. True
b. False
2. A résumé of more than one page should give the employer your complete work history.
a. True
b. False
3. Your list of references should include both professional and personal references.
a. True
b. False
4. A video résumé makes the most sense for traditional, more conservative career fields because it will allow you to stand
out among all the print resumes those employers receive.
a. True
b. False
5. Gina is creating a contact list of her personal network. She should include only professional contacts on her list.
a. True
b. False
6. Solicited cover messages should use a direct approach, whereas those which are unsolicited should use a persuasive
opening.
a. True
b. False
7. Addressing your application letter to an individual by name will make your letter more appealing to the employer.
a. True
b. False
8. To obtain an entry-level position that offers room for advancement is an example of an effective career objective.
a. True
b. False
9. Today’s job market tends to offer more long-term jobs and linear career paths, allowing most new hires to steadily rise
through the ranks within a given company.
a. True
b. False
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10. Descriptions of your work experience should include nouns relevant to the job you seek as well as action verbs.
a. True
b. False
11. Since most application materials are now skimmed electronically (vs. in print), close proofreading is not as important
as it once was.
a. True
b. False
12. To make your résumé look more professional, include your work e-mail address in the main heading.
a. True
b. False
13. Developed teamwork skills while collaborating within six-member task force in producing 20-page mission
statement is an effective statement to establish your soft skills on a résumé.
a. True
b. False
14. To ensure that your résumé submitted electronically looks exactly like the original and cannot be altered, you should
submit it as a Microsoft Word document.
a. True
b. False
15. Do I learn quickly? Can I think critically? and How can I demonstrate these characteristics? are effective questions to
ask yourself as you are evaluating your qualifications.
a. True
b. False
16. One advantage of creating a version of your resume on LinkedIn is that you can be more conversational than in a
traditional resume.
a. True
b. False
17. The open job market refers to positions that you can apply for without submitting a résumé.
a. True
b. False
18. In addition to your résumé, reference letters, and work samples, your career e-portfolio may also contain such items as
photographs, multimedia files, and blog entries.
a. True
b. False
19. Niche job sites are part of the hidden job market.
a. True
b. False
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20. You should avoid posting (or commenting on others’ posts) about professional topics related to your career goal on
social media.
a. True
b. False
21. One of the best ways to use LinkedIn is to search for a company in which you are interested.
a. True
b. False
22. Use expressions such as I hope in the closing of your cover message to sound polite.
a. True
b. False
23. People who have changed jobs frequently or who have gaps in their employment should probably prepare a résumé
using the functional format.
a. True
b. False
24. The first step in the job-search process is writing your résumé.
a. True
b. False
25. You should provide a cover message with your résumé only if the employer requests one.
a. True
b. False
26. Applicant tracking system (ATS) software helps businesses automatically post openings, screen résumés, rank
candidates, and generate interview requests.
a. True
b. False
27. Your job search strategy should include cultivating your online presence.
a. True
b. False
28. Digital technologies have made personal networking and referrals less important in today’s job market.
a. True
b. False
29. A business card, whether digital or printed, remains an important tool in establishing your personal brand in today’s
digital age.
a. True
b. False
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30. Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year
uses an action verb.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
31. Which of the following types of personal information should you consider including on your résumé?
a. Your favorite sports and hobbies
b. A list of all courses you have completed relevant to the position you’re applying for
c. Your country of origin
d. Your willingness to travel
32. A career e-portfolio is ________.
a. an electronic copy of your résumé recorded on a CD, DVD, or flash drive
b. the addition of work samples and personal information as an attachment to your e-mail résumé
c. a collection of digital files that can be navigated with the help of menus and hyperlinks much like a personal
website
d. the name given to résumés posted on job-search websites such as Monster.com
33. Erin will be searching for a job online and wants to make sure she doesn’t waste her time. What is the best advice you
can give her?
a. Pick one online job-search site and use it exclusively.
b. Submit her résumé for all open positions she finds.
c. Avoid the big job boards altogether.
d. Stay focused on a specific goal.
34. Which of the following statements about the education section of a résumé is most accurate?
a. The education section should always come before the work experience section on a résumé.
b. Include a list of all college courses taken since most employers want this information.
c. Once you have attended college, you can omit high school information.
d. It is unethical to include the GPA in only your major courses on your résumé.
35. Which of the following is a purpose of a customized cover message?
a. To introduce your résumé
b. To learn more about the employer
c. To avoid having to interview
d. To take the place of a formal résumé
36. Most job seekers start looking for a position ________.
a. in the hidden job market
b. on social networking sites
c. in the open job market
d. through word of mouth
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37. Which of the following is the best career objective for a résumé?
a. Seeking an entry-level position with the opportunity for advancement
b. A challenging position with a public accounting firm
c. Work as a team player for a company that values independent thinking
d. A position in human resources assisting with employee recruitment, selection, background checks, and in-house
training
38. A summary of qualifications on your résumé, though optional, is a good alternative to _______.
a. work experience
b. a career objective
c. a cover message
d. extracurricular and community activities
39. Job seekers should ask themselves questions such as Do I communicate well in speech and in writing? and Do I work
well with people and enjoy teamwork? to ________.
a. identify their interests and goals
b. assess their qualifications
c. select a specific career path
d. research the hidden job market
40. Which of the following job duty statements will be most effective on a résumé to highlight accounting experience?
a. Responsible for daily account reconciliation
b. Reconciled general ledger accounts daily
c. Reconciled general ledger accounts daily with 100 percent accuracy
d. Responsible for reconciling general ledger accounts daily
41. Which of the following statements is most accurate regarding the opening in a cover message for an unsolicited job?
a. If you are unsure whether a position exists, use a more persuasive opening.
b. Avoid mentioning the company by name so that you can send your cover letter to numerous companies.
c. Make cover letters for unsolicited jobs longer than those for solicited jobs because you will have to provide more
information about yourself.
d. Be vague about the type of position you’re seeking so that you might be considered for a variety of jobs.
42. Which of the following statements in the closing of a cover message is best phrased to motivate action?
a. I look forward to receiving your job offer.
b. I hope to hear from you at your earliest convenience to arrange an interview.
c. I can be reached at (925) 727-1330.
d. To add to your staff an experienced bookkeeper with proven analytical skills, please call me at (925) 727-1330 to
arrange an interview.
43. The best opening for a solicited cover message is ________.
a. Please consider this letter an application for the payroll manager position.
b. I am interested in applying for the payroll manager position.
c. Brad Schulte of your accounting department suggested that I apply for the payroll manager position that is
currently vacant.
d. I happened to run across your online ad for a payroll manager position and would like to apply.
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44. The open job market consists of positions that ________.
a. do not require submitting your résumé
b. are never advertised or listed
c. are currently advertised or listed
d. allow all interested candidates to come in for an interview
45. Dale has decided to prepare a video résumé. What is the best advice you can give him?
a. Submit a video résumé to show his technical savvy, regardless of the industry he is targeting.
b. Dress more casually than he would for an in–person interview to seem more relaxed and natural.
c. Keep his video to three minutes or less.
d. Discuss only personal interests and hobbies in a video résumé.
46. Which candidate would most likely have a résumé that is longer than one page?
a. A candidate with fewer than ten years of experience
b. A person with one or two previous employers
c. A person making a major career change
d. A senior-level manager with many career accomplishments
47. What is the first step of the four-step job search process?
a. Searching the open job market
b. Preparing a résumé
c. Knowing the hiring process
d. Analyzing yourself
48. Inflating your job titles and responsibilities on your résumé is ________.
a. necessary to be competitive in today’s job market
b. impressive to employers
c. unethical and should be avoided
d. acceptable as long as you were employed during the dates you specify
49. Which of the following statements about searching for a job online is least accurate?
a. Searching for a job online has completely replaced traditional methods.
b. Many online job listings are outdated and fail to produce leads.
c. Applicants must be careful with the information they post on big job boards to avoid identity theft.
d. Corporate recruiters say that the big job boards bring a flood of candidates, many of whom are not suited for the
listed jobs.
50. Which of the following is an example of a niche employment website?
a. CollegeGrad.com
b. Accountemps.com
c. Craigslist.com
d. LinkedIn.com
51. Which is the best statement to include in the body of a cover message?
a. I have completed courses in cost accounting, auditing, and financial statement analysis.
b. I have excellent communication, organizational, and teamwork skills.
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c. The listening, conflict resolution, and communication skills taught in my certificate program will make me
immediately effective as one of your customer service reps.
d. I am the perfect person to hire for this position.
52. Select the statement that best describes the career objective portion of a résumé.
a. Your career objective should focus on your professional needs.
b. A well-written career objective will add value only to functional résumés.
c. A career objective should be customized for the job opening.
d. The career objective should appear at the bottom of your résumé.
53. Select the statement that most accurately describes employment references.
a. Include a list of references directly on the résumé.
b. Do not include personal or character references.
c. Companies generally check references before a job interview to learn about a candidate in advance.
d. Be sure to add the statement References furnished upon request at the bottom of your résumé.
54. Ran is starting a new job search. What is the best advice you can give her about preparing her résumé?
a. Save time by preparing an all-purpose résumé that can be used to apply for any position.
b. Make sure that her résumé focuses on what she wants in a position.
c. Prepare a customized résumé to fit each company and position.
d. Limit the length of her résumé to one page.
55. ________ résumés are becoming more prevalent with the popularity of YouTube, inexpensive webcams, and
widespread broadband.
a. Infographic
b. Video
c. Technical
d. Functional
56. Which statement in a cover message is most skillful in referring the reader to the résumé?
a. Enclosed herein please find my résumé.
b. As you will notice from my enclosed résumé, I have over five years of customer service experience.
c. Please see my enclosed résumé.
d. My résumé is enclosed.
57. What is the one type of résumé that all job seekers should have in today’s market?
a. A print-based traditional résumé
b. An infographic résumé
c. A plain-text résumé
d. A video résumé
58. Alexandra is building her personal network as she prepares for her job search. Which of these should she do first?
a. Follow up on her referrals
b. Develop a contact list
c. Make contacts in person and online
d. Send her résumé in response to all open positions she sees
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59. Which of the following are most effective for conducting an online job search?
a. Job boards such as Monster.com and CareerBuilder.com
b. Social networking sites such as LinkedIn and Facebook
c. Specific company websites
d. General search sites such as Google.com and Yahoo.com
60. The hidden job market _________.
a. accounts for a small number of jobs and should, therefore, be considered a secondary resource
b. accounts for up to 80 percent of all positions available at any given time
c. has become unimportant since online job boards provide millions of job listings
d. makes it difficult to find a job because companies keep job openings a secret
61. Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
a. Facebook.com
b. Twitter.com
c. YouTube.com
d. LinkedIn.com
62. Which of the following statements uses an action verb to highlight an aptitude?
a. Competent in development of innovative and interactive websites
b. Developed innovative and interactive websites
c. Ability to develop innovative and interactive websites
d. Innovative and interactive website development
63. Samantha is beginning her final year of college and is beginning her job search. What should she do first?
a. Research salary, benefits, and job stability in a chosen field.
b. Update her résumé to send to prospective employers.
c. Locate a specific job opening at a desirable company.
d. Analyze her interests and goals and evaluate her qualifications.
64. An advantage of creating a version of your résumé on LinkedIn is that it allows you to _______.
a. avoid having to target specific positions with a more traditional version of your résumé
b. describe your experiences and accomplishments more generally
c. focus on your own goals more than on employers’ needs
d. be more conversational and personal than you can be within the confines of a restricted résumé
65. The body of a cover message should ________.
a. promote the candidate’s qualifications and strengths
b. motivate action
c. tell the reader how you learned of the position
d. ask for an interview
66. Which of the following is the best way to learn about a specific career?
a. Search the Web for career-planning information and resources.
b. Take a summer job, internship, or part-time position in the field.
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c. Monitor the classified ads to determine qualifications sought, duties, and salary range.
d. Visit your campus career center.
67. One of the best ways to use LinkedIn is to ________.
a. update your LinkedIn status weekly
b. search for a company in which you are interested
c. refer hiring employees to your LinkedIn site instead of preparing a traditional résumé
d. apply for every position you see posted there
68. A summary of qualifications on your résumé should include _______.
a. general descriptions of your skills so they will be applicable to any position
b. a complete list of relevant courses you’ve taken
c. the name of every organization you have worked for
d. some quantifiable examples of your experiences and achievements
69. Personal _______ involves deciding what makes you unique and desirable in the job market and preparing a tagline
and employer-focused elevator speech.
a. job searching
b. analysis
c. branding
d. interviewing
70. Which of the following statements about today’s job market is accurate?
a. Today the emphasis is on what the applicant wants.
b. Career paths today tend to be linear, which means that new hires will start in a job and steadily rise through the
ranks.
c. Employers are most interested in how a candidate will add value to the hiring organization.
d. A professional résumé is not as integral to the job search process as it once was.
71. More jobs today are found through referrals and person-to–person contacts than through any other method. That’s
because ________.
a. people hired through referrals tend to demand lower salaries
b. using online sources to search for job candidates takes too much time for employers
c. employers want to hire known quantities
d. organizations are doing less hiring
72. Select the statement that best describes the main heading portion of a résumé.
a. The first line of your résumé should always be the word Résumé.
b. To protect your privacy, avoid providing a phone number.
c. If you have a website where an e-portfolio or samples of your work can be viewed, include the address in the
main heading your résumé.
d. Include your work e-mail address so that you can be contacted more easily.
73. The final part of the four-step job search process is _______.
a. creating a customized résumé and cover message
b. knowing the hiring process
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c. analyzing yourself
d. building your personal brand
74. Antonio is looking for a job. Which one of the following sites is most likely to help him build and leverage his
professional network, research a company, and get recruited by hiring companies?
a. Facebook
b. Twitter
c. LinkedIn
d. Salary.com
75. Craig has been a collegiate athlete and therefore has limited professional experience related to the field he hopes to
enter. Which résumé style should he consider as he prepares for his job search?
a. Functional
b. Chronological
c. Scannable
d. Online
76. Most recruiters favor a ________ résumé because it quickly reveals a candidate’s education and experience.
a. scannable
b. functional
c. chronological
d. online
77. Which of the following statements about the work experience section of a résumé is most accurate?
a. List only jobs that you think will help you win the targeted position.
b. Arrange every job you have held in chronological order by date.
c. Always place the work experience section after the education section.
d. Include personal pronouns (such as I, me, my) to stress your actions.
78. A chronological résumé style would be best for which of the following candidates?
a. Emma, who has worked for years in the retail industry and who is now pursuing a career in health care
b. Griffin, who has held five different positions with four different companies over the past three years
c. Roxanne, who has advanced from an entry-level position to department manager for her current employer
d. Huseyin, who is afraid he will appear overqualified for the target position
79. In today’s digital age, what are the primary routes to being hired?
a. Job boards and search engines
b. Personal networking and referrals
c. Social networks
d. Mobile devices
80. Laura, after many years of staying home and raising her children, wants to return to the workplace. Because she does
have some significant experience in the accounting field from many years ago, she should prepare a(n) ________ résumé.
a. chronological
b. scannable
c. online
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d. functional
81. Myers-Briggs and Big Five are examples of _______.
a. hiring and recruiting agencies
b. listings of companies within a particular industry
c. online personality assessments
d. online job boards
82. Simin knows that her résumé will be read by an applicant tracking system (ATS). What should she do to maximize
“hits” as her résumé is scanned?
a. Focus on nouns related to the job title, technical skills, and certification or experience.
b. Avoid incorporating specific keywords and phrases from the advertisement or job description to make her
résumé more unique.
c. Use only the job title specified in the posting.
d. Avoid headings for easier scanning.
83. To ensure that your résumé retains its formatting and cannot be altered by a reader, you should send it as a(n)
________.
a. Word document
b. PDF file
c. plain-text document
d. HTML file
84. What is the biggest mistake job seekers make when writing cover messages?
a. Making them too long
b. Printing them on low-quality paper
c. Making them sound too generic
d. Not referring to an enclosed résumé
85. A cover message should ________.
a. begin by addressing the reader by name when possible
b. begin formally with To Whom It May Concern
c. be addressed to a job title such as Hiring Manager or to a department such as Human Resources Department
d. omit the salutation altogether
86. Select the correct statement about polishing and proofreading your résumé.
a. Use as many headings as possible to make your résumé easier to read.
b. Seek the help of a résumé-writing service for a résumé that will stand out in a competitive job market.
c. Use longer phrases and complex words as often as possible to make yourself look more accomplished.
d. Because it’s probably the most important message you’ll ever write, your résumé must be error free.
87. Job seekers should ask themselves questions such as What am I passionate about and how can I turn that passion into
a career? and Do I enjoy working with people, data, or things? to ________.
a. help them identify their interests and goals
b. assess their qualifications
c. help them decide how much they are worth in the job market
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d. research the hidden job market
88. When preparing your customized résumé, ________.
a. provide your name and contact information in a simple, uncluttered main heading
b. include a general career objective suitable for a variety of positions and industries
c. place the most important information last where it can leave a lasting impression
d. use I frequently to stress your individual accomplishments
89. Tyler is developing a list of references for his job search. He should include all of the following except _______.
a. college instructors
b. character references, such as friends or neighbors
c. colleagues and subordinates
d. current and previous employers
90. Which of the following is the best advice for a cover message that accompanies a résumé sent via e-mail?
a. Prepare a professional cover message to accompany your résumé sent electronically.
b. Mail the cover message separately from the résumé sent via e-mail.
c. Shorten your e-mail cover message to a brief statement such as Please consider the attached résumé for your
opening.
d. Skip the cover message as it is unnecessary to introduce yourself because the e-mail includes your name.
Enter the appropriate word(s) to complete the statement.
91. Fill in the blank in the following sentence:
A cover message introduces your résumé and highlights your strengths by focusing on _______ benefits.
92. Fill in the blank in the following sentence:
________ résumés emphasize employment history and work well for candidates who have experience in their field of
employment and for those who show steady career growth.
93. Fill in the blank in the following sentence:
If you do not know whether a position is open and you are prospecting for a job, write an unsolicited cover message using
the ________ pattern of organization.
94. Fill in the blank in the following sentence:
_______ verbs such as designed, calculated, and managed allow you to describe your work experience forcefully and
persuasively on a résumé.
95. Fill in the blank in the following sentence:
To optimize your LinkedIn profile, prepare an informative _______ below your name that includes keywords in your field
and a brief description of what you want.
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96. Fill in the blank in the following sentence:
The open job market consists of jobs that are advertised or listed. However, many companies don’t announce, list, or
advertise their openings publicly, resulting in the ________ job market.
97. Fill in the blank in the following sentence:
Your list of professional ________ should consist of instructors, your current employer or previous employers, colleagues
or subordinates, and other professional contacts who are willing to answer inquiries regarding your qualifications for
employment.
98. Fill in the blank in the following sentence:
_______ job sites can help you find open positions in a particular field, such as technology, federal service, or temporary
positions.
99. Fill in the blank in the following sentence:
A(n) ________ of qualifications appearing near the top of your résumé ensures that your most impressive qualifications
are not overlooked by a recruiter who is skimming quickly.
100. Fill in the blank in the following sentence:
A(n) ________ -text résumé is an electronic résumé suitable for e-mailing or for pasting into online résumé bank
submission forms.
101. Fill in the blank in the following sentence:
A(n) ________ cover message is written when an employer has advertised a job opening.
102. Fill in the blank in the following sentence:
A cover message should motivate ________ in the closing paragraph by asking confidently for an interview.
103. Fill in the blank in the following sentence:
To maximize “hits” on a résumé that will be read by an applicant ________ system, consider using conventional headings
such as Skills, Qualifications, and Education, which are easily recognized by such software.
104. Fill in the blank in the following sentence:
Personal ________ involves deciding what makes you special and desirable in the job market, creating a tagline,
preparing a professional-looking business card, developing an elevator speech, and building a powerful online presence.
105. Fill in the blank in the following sentence:
Asking yourself questions such as What technology skills can I offer? and Do I enjoy teamwork? help you evaluate your
_______.
106. Fill in the blank in the following sentence:
________ résumés allow candidates to demonstrate their public speaking, interpersonal, and technical skills more
impressively than they can in traditional print résumés.
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107. Fill in the blank in the following sentence:
An e-_______ is a collection of digitized materials that provides viewers with a snapshot of a candidate’s performance,
talents, and accomplishments. This collection can be navigated with the help of menus and hyperlinks much like a
personal website.
108. Fill in the blank in the following sentence:
Even in this digital age, ________ and referrals continue to be a primary route to getting hired.
109. Fill in the blank in the following sentence:
________ résumés highlight a job candidate’s accomplishments and skills rather than focusing on past employment. They
work well for people who have changed jobs frequently, with gaps in their employment records, or who are entering an
entirely different field.
110. Fill in the blank in the following sentence:
Position in public relations that requires creativity, time management skills, and excellent communication to create press
releases, answer constituent inquiries, and represent the organization at charitable functions is an example of a career
________.
111. Though optional, a targeted Summary of Qualifications (also called a Summary or Profile) near the top of
your résumé can add significant value. Discuss two advantages of including a Summary and two strategies for crafting it
effectively. Then, write a Summary that you could include on your résumé, following the guidelines in the chapter.
112. Describe the difference between a solicited and an unsolicited cover letter. When should each be sent? How should
each be organized? Then write an opening paragraph for each type of cover letter.
113. A successful job search today requires a blend of old and new job-hunting skills. Traditional techniques are still
effective, but savvy job candidates must also be ready to act on emerging trends. Identify and briefly discuss four of the
trends identified in the chapter.
114. You want to build your personal brand for your job search. Using the examples in your textbook as models, write a
brief but engaging tagline that describes what you do and who you are. Then write a short elevator speech identifying the
unique and meaningful contributions that you can make to a professional organization. Avoid beginning every sentence
with “I” so that your speech is employer focused.
115. Identify four online job-search resources available within the open market and explain the nature and advantages of
each.
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Answer Key
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