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Indicate whether the statement is true or false.
1. One of the most effective strategies for reducing stage fright is knowing your subject thoroughly.
a. True
b. False
2. As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and
avoid jargon and clichés.
a. True
b. False
3. Marissa is giving a high-stakes presentation to the board of directors. She should read her presentation to the audience
to make sure she covers all points precisely.
a. True
b. False
4. Using your smartphone to check voice and text messages during meetings is a good way to showcase your focus on
productivity and engagement.
a. True
b. False
5. Handouts are usually best distributed at the beginning of a presentation.
a. True
b. False
6. Our new CEO acts like the coach of a football team is an example of a simile.
a. True
b. False
7. Logan plans to ask for audience questions at the end of his presentation. If he thinks the audience might not have heard
a question, he should ask the audience member to repeat it more loudly.
a. True
b. False
8. For optimal audience engagement, you should keep the tone, volume, pitch, and pace of your voice consistent during a
presentation.
a. True
b. False
9. The most important part of your preparation for a professional presentation is deciding what you want to accomplish.
a. True
b. False
10. During his presentation Michael said, Let me now review the two possible solutions we’ve discussed so far. He has
used a verbal signpost to help his audience recognize the organization of and key points in his presentation.
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a. True
b. False
11. Webinars and podcasts are examples of business presentations.
a. True
b. False
12. Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another
company. The problem-solution organizational plan would probably be best for this topic.
a. True
b. False
13. Monica is designing a PowerPoint presentation and following the 6-x-6 rule. This means that she is limiting each
slide to six bullets, with no more than six words per bullet.
a. True
b. False
14. Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.
a. True
b. False
15. Doug wants to give the most impressive and effective presentation possible to his company’s board of directors. To
increase his confidence, he should memorize his entire presentation.
a. True
b. False
16. When designing presentation slides, you should consider the associations your audience may have with various colors.
In the U.S., for example, blue is a popular color choice for many presentations because it is associated with credibility,
tranquility, conservatism, and trust.
a. True
b. False
17. You should avoid sharing personal stories during a presentation because they may distract the audience.
a. True
b. False
18. When a team works on a group presentation, conflict and confrontation among members can actually create better
final products by promoting new ideas and avoiding groupthink.
a. True
b. False
19. When speaking to an intercultural audience, you should smile, laugh, and tell jokes as much as possible to get your
audience to feel comfortable.
a. True
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b. False
20. You should avoid repeating points in your presentation because the audience may become bored or regard you as
unorganized.
a. True
b. False
21. When preparing to work on a project, teams should select one team leader to plan and conduct meetings, keep a record
of group decisions, and determine whether the group is on target and meeting its goals.
a. True
b. False
22. When leaving a voice message, you should explain the purpose of the call in addition to providing your name, phone
number, and the date and time.
a. True
b. False
23. Zoom presentation software (such as Prezi) allows speakers to zoom in on and out of images to help the audience
understand and remember content, details, and relationships.
a. True
b. False
24. To increase their confidence, inexperienced speakers should avoid using visual aids.
a. True
b. False
25. In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how
many years she has working in the accounting industry. She is doing this to build credibility.
a. True
b. False
26. When preparing a slide deck presentation, apply the 10/20/30 rule and the 6-x-6 rule.
a. True
b. False
27. Nonverbal communication, such as smiling, is not important in professional conversations over the phone.
a. True
b. False
28. Delivering your presentation extemporaneously means that you avoid rehearsing so that it will seem fresh and
conversational.
a. True
b. False
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29. Before making a phone call, you should prepare the voice message you plan to leave if the receiver does not answer.
a. True
b. False
30. A presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual
enhancement.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
31. Select the most accurate statement about using animation and color to get the most positive response from your
audience.
a. Messages conveyed by color are the same in all cultures.
b. Try to use animation and sound effects on nearly every slide to keep your audience’s attention.
c. Bold colors such as blue, green, and purple are best to highlight primary ideas.
d. Adjust the text color in such a way that it provides low contrast, which will make it more readable.
32. You will be presenting a proposal about eliminating one of your company’s product lines, and you expect your
audience to be unsupportive of your ideas. You should ________.
a. be calm and controlled and speak evenly and slowly
b. attempt to diffuse the situation with humor
c. avoid sharing data and expert opinions
d. be dynamic and entertaining and move around, using large gestures
33. Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he
do?
a. Leave the lights as low as possible so that his audience can see the slides better.
b. Design his slides so well that they become the main attraction.
c. Look at his slides often to make sure he’s not leaving out anything.
d. Use a remote clicker so that he can move freely.
34. A neutral audience is likely to be ________.
a. enthused about you and your topic
b. calm and rational
c. forced to be there and have short attention spans
d. defensive and emotional
35. Helpful previews, summaries, and transitions in an oral presentation are examples of ________.
a. conclusions
b. criteria
c. verbal signposts
d. supporting materials
36. Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?
a. Chronology
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b. Topic/function/conventional grouping
c. Journalistic
d. Best case/worst case
37. Which of the following is the best conclusion for an oral presentation?
a. That’s all I have for today.
b. To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to
approve this diversity training program.
c. Thank you from the bottom of my heart for being here today.
d. Before I conclude, let me add two more important points.
38. When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she
was building rapport by using a(n) ________.
a. personal anecdote
b. metaphor
c. simile
d. analogy
39. The introduction to an oral presentation should ________.
a. cover a limited number of main points, say, two to four
b. try to establish the credibility of the audience
c. be organized using a common strategy such as chronological or geographical
d. preview the main points of the presentation
40. What is the most important part of preparing for a presentation?
a. Selecting your delivery style
b. Deciding what you want to accomplish
c. Preparing professional slides
d. Selecting appropriate attire
41. Reading an oral presentation directly from notes or slides ________.
a. is an effective technique for beginning speakers
b. is a good idea to ensure that everything is covered
c. allows the speaker to use on-the-spot nonverbal feedback from the audience
d. causes the audience to lose confidence in the speaker’s expertise
42. The best notes for an extemporaneous oral presentation contain ________.
a. single words describing each major topic
b. an entire paragraph describing each major topic
c. a complete sentence or two introducing each major idea
d. a complete word-for-word script of the speech
43. Which of the following is the best advice regarding nonverbal messages during your presentation?
a. Stay behind the podium for the most confident, professional look.
b. Try to look serious the entire time to maintain your credibility.
c. Don’t worry about your appearance because your words are what really matter.
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d. Be enthusiastic and let your body show it.
44. Which of the following techniques would be most likely to help you increase dramatic effect?
a. Eye contact
b. A quote
c. A rhetorical question
d. A long pause after a key statement
45. Select the most accurate statement about visual aids.
a. Visual aids tend to lengthen oral presentations.
b. Visual aids have no effect on a speaker’s self-confidence or poise.
c. Visual aids improve comprehension and retention.
d. Visual aids should be used only by experienced speakers.
46. If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do?
a. Take your best guess as to who will be in your audience.
b. Contact each audience member individually to try to get to know him or her before your presentation.
c. Ask for the names of a half dozen people who will be in the audience and contact them.
d. Plan the presentation based on what interests you the most.
47. You will be presenting an overview of the changing diversity of your customers in each of your company’s six
regions. The best way to organize your presentation is by ________.
a. geography/space
b. chronology
c. importance
d. best case/worst case
48. Whatever type of audience you face, your presentation should focus on audience _______ to help the people present
determine what’s in it for them.
a. questions
b. demographics
c. benefits
d. attitudes
49. What is the best advice for making effective telephone calls?
a. Because a telephone call is more personal than other forms of communication, use the telephone whenever
possible to contact someone.
b. Plan a mini-agenda before placing a telephone call.
c. The responsibility for ending a call lies with the person receiving the call.
d. Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time
when listening to it.
50. Antonia’s presentation will discuss the advantages and disadvantages of selling her company’s product exclusively
online. The most effective organizational strategy for Antonia’s presentation would be by ________.
a. chronology
b. problem/solution
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c. geography/space
d. comparison/contrast
51. Because it is the most remembered part of a presentation, you should spend sufficient time making the ________ as
effective as possible.
a. introduction
b. body
c. conclusion
d. slide design
52. Anticipating ________________ (two words) is a second key step in effective preparation.
a. presentation attire
b. audience reactions
c. visual aids
d. technology costs
53. With what type of audience should you avoid a question-and-answer period at the end of your presentation?
a. A friendly audience
b. A neutral audience
c. An uninterested audience
d. A hostile audience
54. ________ can include audio, videos, images, animations, and hyperlinks.
a. Overhead transparencies
b. Multimedia slides
c. Flipcharts
d. Handouts
55. Benjamin will be giving a presentation in class about the history of Google. What organizational pattern will he most
likely use?
a. Chronology
b. Simple/complex
c. Geography/space
d. Value/size
56. Which of the following is most likely to gain your audience’s attention in the introduction of a presentation?
a. It’s a pleasure to be here today.
b. By the end of this presentation, you will know how to protect your customers’ personal information from identity
thieves.
c. I’m honored to be asked to speak to you today.
d. Today I’m going to talk about identity theft.
57. If you are speaking with colleagues online and in real-time while giving information about an upcoming product
launch, you are giving a(n) ________ presentation.
a. impromptu
b. podcast
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c. traditional
d. virtual
58. In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem. This is
an effective way to ________.
a. summarize what she’s already said
b. conclude her presentation
c. establish credibility with the audience
d. show the organization of her presentation
59. What is the best time to distribute handouts during a presentation?
a. Before you begin your presentation
b. During the presentation
c. At the end of your presentation
d. After each main point of your presentation
60. You are about to design multimedia slides for a presentation to your department. What should you do first?
a. Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package.
b. Analyze the situation to determine how your slides will be used and delivered.
c. Anticipate your audience.
d. Choose your text and color schemes.
61. Which of the following is an advantage of 3D zoom presentations?
a. They help the audience better understand and remember content, details, and relationships.
b. They are considered less dynamic than other types of presentation software, allowing the audience to focus only
on printed text.
c. They use individual slides arranged in a linear fashion.
d. They prevent the use of bullet points, requiring presenters to be more creative in sharing content.
62. What is the best guideline for creating text on your multimedia slides?
a. Always create your text using black font.
b. Include paragraphs of text so that your content looks more meaningful.
c. As a general guideline, include no more than six bullets per screen and six words per bullet.
d. Avoid using bullets altogether because they are considered out of date.
63. Which of the following should you do when planning a question-and-answer period after an oral presentation?
a. Set a time limit for questions and answers.
b. Don’t announce the question-and-answer period until the end of your presentation.
c. Don’t repeat each question when it is asked because doing so wastes valuable time.
d. When answering the audience’s questions, be sure to defend your position.
64. Which of the following statements about memorizing presentations is most accurate?
a. Inexperienced speakers can effectively memorize an entire presentation.
b. Memorizing significant parts of an oral presentation can be dramatic and impressive.
c. Expert speakers know not to memorize any part of an oral presentation.
d. Memorizing an oral presentation eliminates the need for note cards.
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65. Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the
audience while ________.
a. collecting information
b. organizing, writing, and revising
c. editing, rehearsing, and evaluating
d. planning the document or presentation
66. Colleen is especially nervous about an upcoming workplace presentation. She should ________.
a. present her first sentence from memory
b. begin speaking immediately without pausing
c. avoid any body movement
d. speak quickly so she doesn’t sound nervous
67. The take-away provided in the conclusion of your presentation should ________.
a. be a physical object that will remind the audience of your content
b. include one or two completely new points that you have saved for the end
c. use the same phrasing that you used in your introduction
d. tie in with the opening or present a forward-looking idea
68. Speakers can establish credibility by ________.
a. describing their qualifications
b. using professionally designed visual aids
c. getting the audience involved
d. previewing their main points
69. Which of the following would be considered courteous and responsible smart phone use in the workplace?
a. Speaking loudly in animated tones during phone calls.
b. Checking text and e-mail messages while you are driving to effectively manage your time.
c. Checking text, e-mail, and voice messages on your phone only at the beginning and end of face-to-face meetings.
d. Returning all voice mail messages within one business day whenever possible.
70. A cross-functional team has been formed to come up with ways to improve communication among departments. Team
members are now taking part in a brainstorming session. They are in what stage of the project?
a. Preparing to work together
b. Planning the document or presentation
c. Collecting information
d. Organizing, writing, and revising
71. Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of
directors later in the week. This type of business presentation is called a(n) ________.
a. impromptu speech
b. podcast
c. briefing
d. keynote address
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72. Molly will be delivering a presentation to an intercultural audience. She should ________.
a. consider breaking her presentation into short, distinct topics
b. always present the main idea at the beginning of the presentation
c. speak at a rapid speed if the presentation is being translated
d. use an informal delivery style
73. One of the most effective strategies for reducing stage fright is to ________.
a. memorize the presentation
b. know the subject thoroughly
c. have a complete “script” of the presentation handy for reference
d. develop the ability to “wing it”
74. To optimize professionalism when receiving telephone calls, which of the following should you do?
a. When answering your telephone, identify yourself immediately.
b. Use No at the beginning of a sentence when needed to get your point across clearly.
c. When answering the phone for someone else, disclose where the person is and when he or she will return.
d. Guarantee a return call when taking a message for someone else.
75. The most successful teams working on a written or oral presentation ________.
a. make meetings a top priority
b. make decisions by majority rule
c. avoid conflict
d. decide on the final format of the document or presentation before doing anything else
76. Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his
audience to be neutral about this information because the new equipment won’t have a large effect on employees’ day-to–
day activities. What should Thomas do when delivering his presentation?
a. Be dynamic and entertaining, moving around and using large gestures.
b. Be warm, pleasant, and open; use lots of eye contact and smiles.
c. Save time at the end for audience questions.
d. Include humor, personal stories, and flashy visuals.
77. A group of new medical school students were told Look to your right and look to your left. Only one of you will still be
here in two years. This is an example of using ________ to build rapport.
a. a metaphor
b. personalized statistics
c. a personal anecdote
d. an analogy
78. The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility,
preview your main points, and ________.
a. ask for relevant audience questions
b. capture your listeners’ attention and get them involved
c. use an accepted organizational pattern such as chronology or geography/space
d. distribute all relevant handouts
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79. The body of a short, 20-minute presentation should focus on ________.
a. at least five to eight main points
b. one or two main points
c. two to four main points
d. up to ten main points
80. When creating slides, you should make any listed items parallel. This refers to _______.
a. continuing a list from one slide onto the next
b. ensuring that they are in vertical alignment
c. phrasing the items so that they are grammatically similar
d. centering all content down the middle of a slide
81. Let me review the four steps in processing a customer return is an example of which type of verbal signpost?
a. Previewing
b. Summarizing
c. Switching directions
d. Transitioning
82. Select the most accurate statement describing voice mail.
a. Many businesspeople use voice mail to intercept and to screen incoming telephone calls.
b. The best voice mail greetings are generic and impersonal.
c. Never use voice mail because it is rude and frustrating to callers.
d. Begin to prepare your voice message once you realize the caller is not answering.
83. Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she
should do is ________.
a. develop an outline of the points she wants to cover in her presentation
b. prepare the visual aids she will use in delivering the presentation
c. determine the purpose of her presentation
d. write the text of her presentation
84. The two most powerful keys to audience comprehension and retention during a presentation are good organization and
________.
a. professionally designed slides
b. intentional repetition
c. a structured question-and-answer period at the end of the presentation
d. a dynamic and entertaining presentation style
85. Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business
presentation is called a(n) ________.
a. impromptu speech
b. webinar
c. briefing
d. keynote address