Testbank Questions
Title/Author: Beebe-Mottet
Chapter Number: 14
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question
Stem
Which aspect of email is used to keep recipients informed of who else
received the email message?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Courtesy copy
X
b.
Subject line
Consider This: This should
not be used if an email
involves issues of
confidentiality or if the
information in it might
damage a relationship.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
c.
Blind copy
Consider This: This should
not be used if an email
involves issues of
confidentiality or if the
information in it might
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
d.
Salutation
Consider This: This should
not be used if an email
involves issues of
confidentiality or if the
information in it might
damage a relationship.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
Learning
Objective
LO 14.2: Examine how appropriate use of technology and email at the
workplace enhances the image of the
Topic/Concept
Using Technology and Email
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
What is the purpose of using the BCC function when sending an email?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
To keep recipients from
seeing who else received
a copy of your email
message
X
b.
To keep all the recipients
of the email informed
Consider This: You would do
this if your email involved
issues of confidentiality or if
the information in it might
damage a relationship.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
c.
To keep the email
message brief and to the
point
Consider This: You would do
this if your email involved
issues of confidentiality or if
the information in it might
damage a relationship.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
d.
To include the important
and pertinent information
of the message
Consider This: You would do
this if your email involved
issues of confidentiality or if
the information in it might
damage a relationship.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
Learning
Objective
LO 14.2: Examine how appropriate use of technology and email at the
workplace enhances the image of the organization
Topic/Concept
Using Technology and Email
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
Which term encapsulates the official letters that are sent to consumers,
colleagues, higher-ups, and juniors?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Correspondence
X
b.
Goodwill
Consider This: This is
generally more personal
than formal proposals and
reports, and should
generally be written in a
c.
Business complaint
Consider This: This is
generally more personal
than formal proposals and
reports, and should
generally be written in a
conversational style.
LO 14.3: Describe how to
write effective and
appropriate business letters
d.
Progress report
Consider This: This is
generally more personal
than formal proposals and
reports, and should
generally be written in a
conversational style.
LO 14.3: Describe how to
write effective and
appropriate business letters
Learning
Objective
LO 14.3: Describe how to write effective and appropriate business letters
Topic/Concept
Writing Business Letters
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
What is an effective way to build goodwill?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
By keeping
correspondence audience-
focused
X
b.
By keeping all the
recipients informed
Consider This: This is a
positive perception of the
author on the part of the
customers.
LO 14.3: Describe how to
write effective and
appropriate business letters
c.
By keeping messages
brief and to the point
Consider This: This is a
positive perception of the
author on the part of the
customers.
LO 14.3: Describe how to
write effective and
appropriate business letters
d.
By keeping the important
and pertinent information
of the message
Consider This: This is a
positive perception of the
author on the part of the
customers.
LO 14.3: Describe how to
write effective and
appropriate business letters
Learning
Objective
LO 14.3: Describe how to write effective and appropriate business letters
Topic/Concept
Writing Business Letters
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
What is a brief, typically informal written message to other employees
within a company?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Memo
X
b.
Business letter
Consider This: These are
used as reminders or to
pass along information.
LO 14.4: Illustrate
procedures and formats for
different types of business
c.
Progress report
Consider This: These are
used as reminders or to
pass along information.
LO 14.4: Illustrate
procedures and formats for
different types of business
documents
d.
Proposal
Consider This: These are
used as reminders or to
pass along information.
LO 14.4: Illustrate
procedures and formats for
different types of business
documents
Learning
Objective
LO 14.4: Illustrate procedures and formats for different types of business
documents
Topic/Concept
Writing Business Documents
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
Which term best describes the outlook of a writer toward the audience as
well as the core content of the message?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Tone
X
b.
Language
Consider This: This element
complements the words
used in a written document.
LO 14.1: Report some of the
factors that make good
business writing
c.
Clarity
Consider This: This element
complements the words
LO 14.1: Report some of the
factors that make good
business writing
d.
Vocabulary
Consider This: This element
complements the words
used in a written document.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
Ambiguous messages or unclear sentences can prevent you from effectively
communicating your message to the reader. What method would help a
writer prevent such an occurrence?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Clarity of message
X
b.
Tone of writing
Consider This: This refers to
the specificity of a message
and how easily the reader
can comprehend the
information.
LO 14.1: Report some of the
factors that make good
business writing
c.
Inclusion of jargon
Consider This: This refers to
the specificity of a message
and how easily the reader
can comprehend the
information.
LO 14.1: Report some of the
factors that make good
business writing
d.
Use of redundancies
Consider This: This refers to
the specificity of a message
and how easily the reader
can comprehend the
information.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
Which types of documents help convince potential clients to purchase a
company’s service or product?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Sales proposal
X
b.
Memo
Consider This: This
document demonstrates to
prospective clients that they
have a problem and your
product or service will help
solve that problem.
LO 14.4: Illustrate
procedures and formats for
different types of business
have a problem and your
product or service will help
solve that problem.
LO 14.4: Illustrate
procedures and formats for
different types of business
documents
d.
Progress report
Consider This: This
document demonstrates to
prospective clients that they
have a problem and your
product or service will help
solve that problem.
LO 14.4: Illustrate
procedures and formats for
different types of business
documents
Learning
Objective
LO 14.4: Illustrate procedures and formats for different types of business
documents
Topic/Concept
Writing Business Documents
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
Which type of document is used to air grievances and convey displeasure
with a company’s product or service?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Complaint letter
X
b.
Progress report
Consider This: This can be
an effective method for
resolving a dispute, if it is
write effective and
appropriate business letters
c.
Sales proposal
Consider This: This can be
an effective method for
resolving a dispute, if it is
written with the appropriate
tone and does not sound
accusatory or whiny.
LO 14.3: Describe how to
write effective and
appropriate business letters
d.
Formal report
Consider This: This can be
an effective method for
resolving a dispute, if it is
written with the appropriate
tone and does not sound
accusatory or whiny.
LO 14.3: Describe how to
write effective and
appropriate business letters
Learning
Objective
LO 14.3: Describe how to write effective and appropriate business letters
Topic/Concept
Writing Business Letters
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
Which type of communication medium should be used while firing an
employee?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Rich
X
b.
Lean
Consider This: This method
allows you to effectively
interpret and use nonverbal
communication while
explaining the dismissal and
to answer any questions.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
c.
Correspondence
Consider This: This method
allows you to effectively
interpret and use nonverbal
communication while
explaining the dismissal and
to answer any questions.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
d.
Memo
Consider This: This method
allows you to effectively
interpret and use nonverbal
communication while
explaining the dismissal and
to answer any questions.
LO 14.2: Examine how
appropriate use of
technology and email at the
workplace enhances the
image of the organization
Learning
Objective
LO 14.2: Examine how appropriate use of technology and email at the
workplace enhances the image of the organization
Topic/Concept
Using Technology and Email
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Melanie, the HR manager at Millison Mining Corporation, has to write a
report on employee turnover. She starts by describing the problem and its
magnitude, then discusses some possible ways to retain employees and
minimize turnover. What is this method of organizing a document called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Cause-and-effect
X
b.
Chronological-or–
sequential
Consider This: This method
involves outlining the
proposed best solution and
offering reasons for
selecting this solution.
LO 14.1: Report some of the
factors that make good
business writing
c.
Priority
Consider This: This method
involves outlining the
proposed best solution and
offering reasons for
selecting this solution.
LO 14.1: Report some of the
factors that make good
business writing
d.
General-to-specific
Consider This: This method
involves outlining the
proposed best solution and
selecting this solution.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Moderate
Difficult
Level
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
Isaiah is a content developer at Jikia Communications. He has to develop an
instructional manual for a brand-new range of phones that are to be
released the following year. Isaiah includes a step-by-step description of
how to operate the phone in the manual. What is this method of organizing
a document called?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Chronological or
sequential
X
b.
Cause-and-effect
Consider This: This
organization pattern allows
you to report on events or
steps in the order in which
they occurred or will occur.
LO 14.1: Report some of the
factors that make good
business writing
c.
General-to-specific
Consider This: This
organization pattern allows
you to report on events or
steps in the order in which
they occurred or will occur.
LO 14.1: Report some of the
factors that make good
business writing
d.
Problem-solution
Consider This: This
organization pattern allows
you to report on events or
steps in the order in which
they occurred or will occur.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
Tully, the owner of a faulty laptop, went to the service center to have the
laptop fixed. He listed the problems one by one in such a way that the least
important problems were explained at the end of the conversation. Which
organization method did Tully adopt in this scenario?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Priority
X
b.
Chronological or
sequential
Consider This: This
technique focuses on the
most urgent or important
information first, then
moves on to less important
or urgent information.
LO 14.1: Report some of the
factors that make good
business writing
c.
Problem-solution
Consider This: This
technique focuses on the
information first, then
moves on to less important
or urgent information.
LO 14.1: Report some of the
factors that make good
business writing
d.
General-to-specific
Consider This: This
technique focuses on the
most urgent or important
information first, then
moves on to less important
or urgent information.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
Shelley, a teacher at St. James High School, has to assess her students and
talk to their parents at the PTA meeting next week. She decides to talk to
the parents by first addressing the areas where the students are weak and
then tell them how it might affect their future. Which method has Shelley
adopted to prepare her speech?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Specific-to-general
X
b.
General-to-specific
Consider This: This format
allows you to begin with
precise details and move on
to the big picture.
LO 14.1: Report some of the
factors that make good
business writing
c.
Cause-and-effect
Consider This: This format
allows you to begin with
precise details and move on
to the big picture.
LO 14.1: Report some of the
factors that make good
business writing
d.
Problem-solution
Consider This: This format
allows you to begin with
precise details and move on
to the big picture.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
Rubina, the sales manager at Beeb’s Group, was developing a sales
proposal. She began the report by discussing the overall sales objectives
the company aimed to accomplish by the end of the financial year.
Gradually, Rubina moved on to analyze the features of the company’s new
product and listed the strategies to increase its sales. Which method did
Rubina use to organize the sales report?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
General-to-specific
X
b.
Specific-to-general
Consider This: This format
allows you to begin with the
big picture and move on to
precise details.
LO 14.1: Report some of the
factors that make good
business writing
c.
Cause-and-effect
Consider This: This format
allows you to begin with the
big picture and move on to
precise details.
LO 14.1: Report some of the
factors that make good
business writing
d.
Problem-solution
Consider This: This format
allows you to begin with the
big picture and move on to
precise details.
LO 14.1: Report some of the
factors that make good
business writing
Learning
Objective
LO 14.1: Report some of the factors that make good business writing
Topic/Concept
Developing Business Writing Skills
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
While developing a business report, Katherine began by writing, “First and
foremost, I would like to discuss the basic and fundamental goals for the
next financial year.” What guideline did Katherine fail to observe in the first
sentence of the business report?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Avoid redundancy
X
b.
Overuse intensifiers
Consider This: Such words
or phrases cause your
writing to lose some of its
clarity.
LO 14.1: Report some of the
factors that make good
business writing