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Chapter 14: Interviewing for a Job and Preparing Employment Messages
Multiple Choice
1. Which of the following is true of a computer-assisted interview?
a.
A computer-generated report flags any contradictory responses and highlights any potential problem areas.
b.
A computer-assisted interview obliges an applicant to give polite, socially acceptable responses.
c.
A computer-assisted interview is ineffective in conducting screening interviews.
d.
A computer-generated report generates a list of unstructured interview questions for the interviewer to ask.
2. In the context of employment interviews, research has shown that applicants:
a.
are reluctant to attend computer interviews.
b.
feel the need to input socially acceptable responses into a computer.
c.
respond more honestly to a computer than to an interviewer.
d.
feel more nervous in computer interviews than in human interviews.
3. Which of the following is a reason why many companies use computer-assisted interviews?
a.
To evaluate the performance of an interviewee under stress
b.
To improve the overall quality of an interview by obtaining honest responses from interviewees
c.
To emphasize the team approach to management and problem solving
d.
To allow job applicants to connect individually with a number of different interviewers
4. Which of the following is a typical interviewer error?
a.
Being reluctant to ask sensitive questions
b.
Asking the same questions to all applicants
c.
Asking unstructured questions to applicants
d.
Placing an interviewee in an anxiety-producing situation
5. Which of the following takes place in a series interview?
a.
An interviewee is placed in a number of anxiety-producing situations.
b.
Multiple candidates meet with an interviewer with the help of videoconferencing technologies.
c.
Different interviewers are involved who most likely ask questions from different perspectives.
d.
Applicants use a computer to provide answers to a list of carefully selected questions.
6. Which of the following is true of phone interviews?
a.
They are designed to place an interviewee in an anxiety-producing situation so that an evaluation can be made
of the interviewee's performance under stress.
b.
They always involve a set of structured questions used by the interviewer.
c.
They increase the expenses involved in interviewing out-of-town candidates.
d.
They are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-
person interviews.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
7. Which of the following considerations should you make when preparing for a phone interview?
a.
Turn call-waiting on.
b.
Memorize answers to appear confident.
c.
Speak extensively unless asked to stop.
d.
Keep your résumé in clear view.
8. _____ allow students to meet large companies whose representatives typically would not visit colleges with small
applicant pools, and to interview with companies whose representatives could not travel because of financial constraints
or other reasons.
a.
On-site interviews
b.
Series interviews
c.
Case interviews
d.
Virtual interviews
9. Which of the following is a difference between phone interviews and virtual interviews?
a.
A phone interview is not appropriate for the final interview of a candidate, but a virtual interview works as
well as a face-to-face interview in this case.
b.
In a phone interview, the expenses involved in interviewing out-of-town candidates increases, whereas in a
virtual interview, the expenses are minimized.
c.
Phone interviews are a type of stress interview, whereas virtual interviews are a type of series interview.
d.
Phone interviews are often used to narrow the pool of applicants who will be invited for in-person interviews,
whereas virtual interviews help widen the applicant pool.
10. Identify a true statement about virtual interviews.
a.
They are excellent for screening applicants.
b.
They shrink the applicant pool.
c.
They are a type of series interview.
d.
They fill a job position more slowly.
11. In the context of on-campus interviews, the purpose of a second interview is to:
a.
give executives and administrators other than the human resources interviewer an opportunity to appraise
successful candidates.
b.
make candidates meet members of a career services center who can place them in companies on a temporary
basis.
c.
have discussions about salary packages and other company benefits.
d.
place a candidate in an anxiety-producing situation so that an evaluation can be made of the candidate's
performance under stress.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
12. Pre-interview planning on the part of an interviewee involves:
a.
forming impressions about a company with which he or she will be interviewing.
b.
memorizing answers to ensure that the delivery is seamless.
c.
making sure his or her appearance will not detract from the impression he or she hopes to make.
d.
presenting his or her qualifications in an inductive format.
13. While preparing for an interview, information about the job sought pertinent in an interview includes _____.
a.
job title
b.
job redesign
c.
job enlargement
d.
job rotation
14. According to management consultant Dan Burns, which of the following takes place during the opening formalities
stage of an interview?
a.
Interviewees are asked to demonstrate skills related to logical thinking and creativity.
b.
Interviewees are made to answer standard interview questions and behavioral questions.
c.
Interviewers sometimes deliberately create anxiety-producing situations in order to assess an applicant's ability
to perform under stress.
d.
Interviewers typically decide in the first 60 seconds whether a candidate will be moved to the top of the list or
dropped from consideration.
15. Which of the following is a recommended behavior in a job interview?
a.
Using a rising intonation at the end of sentences
b.
Using the interviewer's surname unless specifically invited to do otherwise
c.
Expanding your answers if the interviewer's eyes are glazing over
d.
Avoiding a firm handshake to avoid being perceived as overbearing
16. Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview,
Gabrielle should:
a.
sit erect and lean forward slightly to express interest.
b.
use the interviewer's first name to convey friendliness.
c.
expand her answers if the interviewer's eyes are glazing over.
d.
sit back and relax to appear in control of the situation.
17. According to a UNESCO report of employer views, _____ are considered to be soft skills that are essential for
workers in today's business climate.
a.
arithmetic skills
b.
discipline-specific skills
c.
team skills
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
d.
technical skills
18. According to a UNESCO report of employer views, which of the following soft skills are considered to be essential
for workers in today's business climate?
a.
Communication skills
b.
Technical skills
c.
Discipline-specific skills
d.
Skills related to the 3 Rs
19. According to a UNESCO report of employer views, in today's business climate, _____ is considered to be a soft skill
that is essential for workers.
a.
writing ability
b.
entrepreneurial ability
c.
discipline-specific skills
d.
arithmetic ability
20. According to a UNESCO report of employer views, _____ are considered to be hard skills that are essential for
workers in today's business climate.
a.
technical skills
b.
communication skills
c.
entrepreneurial skills
d.
team skills
21. _____ are designed to show why job applicants want to work for a particular organization.
a.
Technical interview questions
b.
Behavioral questions
c.
Standard interview questions
d.
Competency questions
22. Asking _____ is an objective way to evaluate job applicants' skills and involves asking potential employees for
specific examples to illustrate their answers.
a.
technical interview questions
b.
case questions
c.
behavioral questions
d.
standard interview questions
23. Laurent is being interviewed for the position of a content analyst at Alping Inc. Zara, the interviewer, asks Laurent to
tell her about a time when he was able to convince someone to look at things from his perspective. This question posed by
Zara is an example of a(n) _____.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
a.
opinion question
b.
credential verification question
c.
standard interview question
d.
behavioral question
24. Which of the following is a behavioral interview question related to adaptability?
a.
Tell me about a time when you were working in a team in which the members did not get along.
b.
Tell me about a situation where you had to solve a difficult problem.
c.
Tell me about a situation when you had to be tolerant of an opinion that was different from your own.
d.
Tell me about a time when you were able to use persuasion to convince someone to see things your way.
25. Which of the following is a behavioral interview question related to communication?
a.
Tell me about a time when you dealt with an irate customer.
b.
Tell me about a time when you had to analyze information and provide a recommendation.
c.
Tell me about a goal that you set and did not reach.
d.
Tell me about a situation where you had to solve a difficult problem.
26. The STAR method (Situation or Task/Action/Result) refers to a:
a.
consistent format for writing a letter of recommendation.
b.
consistent format to help a job applicant present a complete answer to open-ended behavioral questions.
c.
method used to evaluate the long-term and short-term goals of a job applicant.
d.
method used to analyze how well a job applicant has performed in a stress situation.
27. To display a professional attitude during an interview, you should first:
a.
focus on the extrinsic instead of the intrinsic rewards to be received from the company.
b.
communicate your salary expectations.
c.
memorize answers to be able to exhibit confidence.
d.
clearly show that you are strongly interested in the company.
28. During an interview, an interviewer should refrain from asking an interviewee about his or her _____.
a.
salary expectations
b.
previous employer
c.
extracurricular activities
d.
marital status
29. During an interview, an interviewee should focus on asking questions that can help him or her gain
information about _____.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
a.
overtime
b.
the salary
c.
extrinsic rewards
d.
the job
30. _____ ensure consistency in the information received from each job candidate and can prevent decisions based on
illegal topics that might be presented in a résumé.
a.
Follow-up messages
b.
Recommendation forms
c.
Application forms
d.
Job-acceptance messages
31. You have just returned from an interview with a company, and you are considering the appropriateness of a
thank-you letter or note. The thank-you message:
a.
is not necessary if you thanked the interviewer in person after the interview.
b.
should be sent promptly in order to be effective.
c.
should be sent by mail rather than an email to give you a competitive advantage.
d.
should include a reminder that the application for the job is on file.
32. Mia applies for a senior accountant position in a firm. She attends the interview for the position, but after her
interview gets over, she feels that she will not get the job. However, Mia still wishes to send a message of appreciation to
the company for giving her the opportunity. Which of the following messages should Mia write?
a.
A thank-you message
b.
A follow-up message
c.
A job-acceptance message
d.
An inductive message
33. Which of the following must the last line of a job-acceptance message contain?
a.
A neutral idea
b.
The report-for-work date
c.
The main idea of the job acceptance
d.
Expected salary
34. Adorn, a designer boutique, extends a job offer in writing to Jenna. The company requests for a written
acknowledgement of the job offer from her. In this scenario, Jenna should write a(n) _____.
a.
thank-you message
b.
follow-up message
c.
job-acceptance message
d.
employment verification message
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
35. Which of the following messages should be written inductively?
a.
Job-refusal messages
b.
Follow-up messages
c.
Thank-you messages
d.
Job-acceptance messages
36. Rochelle decides to turn down a job offer after thoughtful consideration. Which of the following writing
styles should she use while writing the job-refusal message?
a.
A deductive sequence
b.
An inductive sequence
c.
A direct approach
d.
A persuasive approach
37. Danielle receives a good job offer from a company because of which she decides to quit her current job. She decides
to write a letter to the concerned authorities in her current company regarding her decision. In this scenario, Danielle
should write a _____.
a.
confirmation message
b.
persuasive message
c.
thank-you message
d.
resignation message
38. Which of the following is true of resignation messages?
a.
They are required to be submitted in formal writing in almost all cases.
b.
They are written to politely decline a job offer.
c.
They may be written either inductively or deductively.
d.
They are appropriate instruments for telling managers how a business should be operated.
39. Which of the following statements is true of a recommendation request?
a.
It is an appropriate instrument for telling managers how a business should be operated.
b.
It includes a reminder that an application for a certain job is on file.
c.
It is a written message of appreciation after a job interview.
d.
It should indicate your gratitude, and not an apology for making the request.
True / False
40. Talking too much is a typical interviewer error.
a.
True
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
b.
False
41. A stress interview is a freewheeling exchange and can shift from one subject to another, depending on the interests of
the participants.
a.
True
b.
False
42. In a series interview, different interviewers ask questions from a particular perspective to an interviewee to maintain
consistency.
a.
True
b.
False
43. In a series interview, multiple candidates meet with an interviewer at the same time.
a.
True
b.
False
44. A consideration to make when preparing for a phone interview is to turn call-waiting on.
a.
True
b.
False
45. Virtual interviews can be conducted regardless of geography.
a.
True
b.
False
46. Prepare for a virtual interview just as you would for a traditional interview.
a.
True
b.
False
47. Whether on campus or at a company location, interview methods and practices vary with the situation.
a.
True
b.
False
48. While preparing for an interview, candidates should study salaries in comparable firms, as well as regional averages.
a.
True
b.
False
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
49. Before interviewing with a company, a candidate should research about the company's latest stock market quote.
a.
True
b.
False
50. As a job candidate, after you know something about the company you want to apply for, you should compare your
qualifications to the job profile.
a.
True
b.
False
51. The systematic comparison between your qualifications and job requirements of a company helps you identify
pertinent information to be included in your résumé.
a.
True
b.
False
52. If something should happen to prevent your arriving on time for an interview, it is advisable to not appear for the
interview.
a.
True
b.
False
53. While practicing for an interview, you should memorize answers to sound confident and deliver thoroughly.
a.
True
b.
False
54. During an interview, if the interviewer calls you by your first name, use the interviewer's first name unless
specifically invited to do otherwise.
a.
True
b.
False
55. While answering a question in an interview, if the interviewer's eyes are bright and his or her head is
nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over.
a.
True
b.
False
56. During an interview, women are likely to smile less and have a diminishing intonation at the end of
sentences.
a.
True
b.
False
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
57. According to a UNESCO report of employer views, team skills are considered to be one of the hard skills essential for
workers in today's business climate.
a.
True
b.
False
58. Rather than asking applicants for specific examples to illustrate their answers, interviewers are finding that
asking potential employees how they feel about certain things is a more objective way to evaluate applicants'
skills.
a.
True
b.
False
59. During an interview, focus on the extrinsic rewards the company will be offering.
a.
True
b.
False
60. Interviewers must restrict questions to an applicant's ability to perform specific job-related functions
essential to the job sought.
a.
True
b.
False
61. Smiling during a phone interview is unnecessary.
a.
True
b.
False
62. In a phone interview, after you thank the interviewer, ask if it would be possible to meet in person.
a.
True
b.
False
63. When an application message and résumé do not elicit a response, it is recommended to use a follow-up message to
bring results.
a.
True
b.
False
64. Follow-up messages create an impression of being overbearing.
a.
True
b.
False
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
65. If a candidate has been selected for a job after an interview, the candidate is expected to send a follow-up message to
the human resources department of the company.
a.
True
b.
False
66. Unlike other messages that convey unpleasant news, job-refusal messages are written deductively.
a.
True
b.
False
Essay
67. Describe a structured interview.
68. In the context of computer-assisted interviews, discuss the benefits of a computer-generated report.
69. Describe series interviews.
70. Discuss in detail how you should prepare for a virtual interview.
71. Write a short note on researching a company before an interview.
72. Describe in detail the common courtesies and body language an interviewee should display to create a
favorable first impression in an interview.
73. How do interviewers test applicants for logical thinking and creativity?
74. How can you display a professional attitude during an interview?
75. Why is it essential to ask pertinent questions to an interviewer? What kind of questions should an
interviewee avoid asking an interviewer?
76. Write a short note on the closing of an interview.
77. Write a short note on application forms.
78. Describe follow-up messages.
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Chapter 14: Interviewing for a Job and Preparing Employment Messages
79. Discuss the specific actions on your part that will ensure that your references are treated with common
courtesy and that references are prepared for the employer's call.
