Testbank Questions
Title/Author:Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 13
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
What can be described as a summary of what has been accomplished in the
past or an update on a project?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Report
X
b.
Training model
Consider This: This
sometimes includes a
persuasive appeal to try
some new course of action.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Dissonance
Consider This: This
sometimes includes a
persuasive appeal to try
some new course of action.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
d.
Task analysis
Consider This: This
sometimes includes a
persuasive appeal to try
some new course of action.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
What do training sessions focus on?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Behavioral learning
X
b.
Education
Consider This: This is a
special type of informative
speaking through which the
supervisor seeks to develop
specific skills in listeners to
help them perform a specific
job or task more effectively.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Cognitive learning
Consider This: This is a
special type of informative
speaking through which the
supervisor seeks to develop
specific skills in listeners to
help them perform a specific
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
d.
Persuasion
Consider This: This is a
special type of informative
speaking through which the
supervisor seeks to develop
specific skills in listeners to
help them perform a specific
job or task more effectively.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
What is a detailed, step-by-step description of precisely what a trainee
should do and know to perform a particular skill?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Task analysis
X
b.
Objective development
Consider This: This lets you
discover the essential
elements of a specific job.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Training presentation
Consider This: This lets you
discover the essential
elements of a specific job.
LO 13.1: Describe some of
persuasive message
the strategies to enhance
the effectiveness of a
d.
Dissonance resolution
Consider This: This lets you
discover the essential
elements of a specific job.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
What is the general purpose of a report?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
To communicate
information or policy
X
b.
To promote a positive
public image for
individuals or entities
Consider This: They are
often long, detailed
summaries of an event or
updates on a project.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
To emphasize the
cognitive domain of the
message
Consider This: They are
often long, detailed
summaries of an event or
updates on a project.
the effectiveness of a
persuasive message
d.
To address the learning
needs of a trainee
Consider This: They are
often long, detailed
summaries of an event or
updates on a project.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
Reasoning from a general statement or principle to arrive at a specific
conclusion is called ________ reasoning.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
deductive
X
b.
casual
Consider This: This can be
structured as a three-part
argument that has a major
premise, a minor premise,
and a conclusion.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
c.
inductive
Consider This: This can be
structured as a three-part
argument that has a major
premise, a minor premise,
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
d.
analogous
Consider This: This can be
structured as a three-part
argument that has a major
premise, a minor premise,
and a conclusion.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
Learning
Objective
LO 13.2: Describe how developing skills are important to developing
persuasion skills
Topic/Concept
Persuading Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
Which is the most basic organizational pattern for a persuasive speech?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Problem-and-solution
organization
X
b.
Topical organization
Consider This: The goal for
this strategy is to create
dissonance or to identify an
unmet need when describing
the issue.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
c.
Cause-and-effect
organization
Consider This: The goal for
this strategy is to create
dissonance or to identify an
the issue.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
d.
Spatial organization
Consider This: The goal for
this strategy is to create
dissonance or to identify an
unmet need when describing
the issue.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
Learning
Objective
LO 13.2: Describe how developing skills are important to developing
persuasion skills
Topic/Concept
Persuading Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
What stage of task analysis follows figuring out the steps in teaching a
particular skill?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Develop objectives
X
b.
Organize content
Consider This: These are the
specific purpose statements
for a presentation that
specify what is to be done in
training presentations.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Determine methods
Consider This: These are the
specific purpose statements
for a presentation that
training presentations.
LO 13.1: Describe some of
d.
Select resources
Consider This: These are the
specific purpose statements
for a presentation that
specify what is to be done in
training presentations.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
Acceptance speeches can mostly be categorized as which type of speaking?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Impromptu
X
b.
Scripted
Consider This: Most
acceptance speeches are
given without being
rehearsed or planned.
LO 13.3: Describe
communication strategies
for making special speaking
presentations
c.
Memorized
Consider This: Most
acceptance speeches are
given without being
rehearsed or planned.
communication strategies
for making special speaking
presentations
acceptance speeches are
given without being
rehearsed or planned.
LO 13.3: Describe
communication strategies
for making special speaking
presentations
Learning
Objective
LO 13.3: Describe communication strategies for making special speaking
presentations
Topic/Concept
Making Special Presentations
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
What is the first critical step in designing a training program?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Analyze the needs
X
b.
Create the report
Consider This: This is a
detailed, step-by–step
description of precisely what
a trainee should do and
know to perform a particular
skill.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Orient the employees
Consider This: This is a
detailed, step-by–step
know to perform a particular
skill.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
d.
Present the briefings
Consider This: This is a
detailed, step-by–step
description of precisely what
a trainee should do and
know to perform a particular
skill.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
What is a type of informative speaking through which an instructor seeks to
develop specific skills in listeners?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Training
X
b.
Education
Consider This: The primary
purpose of this kind of
program is to respond to the
learning needs of the
instructor.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Cognition
Consider This: The primary
purpose of this kind of
program is to respond to the
learning needs of the
instructor.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
d.
Dissonance
Consider This: The primary
purpose of this kind of
program is to respond to the
learning needs of the
instructor.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Making Special Presentations
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Dr. Henry, the chief surgeon at Memorial Hospital, decided to host a
seminar on the success of the hospital’s latest clinical trial. He intended to
promote a positive image for the hospital by inviting the surgeons
associated with the trial to speak about their achievements. What type of
presentations will be at this seminar?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Public relations
presentations
X
b.
Impromptu presentations
Consider This: These can
also be given because a
particular program or
situation has raised some
questions or concerns.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Training presentations
Consider This: These can
also be given because a
particular program or
situation has raised some
questions or concerns.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
d.
Cognitive presentations
Consider This: These can
also be given because a
situation has raised some
questions or concerns.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
When Molly first joined the newspaper agency as an intern, she had to
attend training sessions during which her tasks were taught to her in a
step-by-step sequence. Which organizational pattern for training content is
being followed here?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Chronological
X
b.
Topical
Consider This: A
presentation describing the
development of an idea or
process will also follow this
pattern.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
Cause-and-effect
Consider This: A
presentation describing the
development of an idea or
process will also follow this
pattern.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
d.
Spatial
Consider This: A
presentation describing the
development of an idea or
process will also follow this
pattern.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
The marketing firm Starshine was recently involved in a workplace
harassment case. In order to keep up the image of his firm, the manager
decides to call a press conference to try to convince the public of the
company’s innocence. What is intended to be the purpose of this
conference?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
To persuade the audience
X
b.
To inform the audience
Consider This: Since a
specific issue has prompted
the conference, the
concerns need to be
acknowledged and sound
reasons should be provided.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
c.
To motivate the audience
Consider This: Since a
specific issue has prompted
the conference, the
concerns need to be
acknowledged and sound
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
d.
the conference, the
To entertain the audience
Consider This: Since a
acknowledged and sound
reasons should be provided.
LO 13.1: Describe some of
the strategies to enhance
the effectiveness of a
persuasive message
Learning
Objective
LO 13.1: Describe some of the strategies to enhance the effectiveness of a
persuasive message
Topic/Concept
Informing Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
A doctor was delivering a presentation about the perils of using illegal
intravenous drugs to a group of drug addicts at a rehabilitation center. He
said consuming such drugs exponentially increases their risk of contracting
hepatitis C. He also showed them gruesome pictures of people suffering
from liver failure after contracting the disease, which ultimately led to their
deaths. What persuasion technique was the doctor using in the
presentation?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
People respond to
dissonance.
X
b.
People respond to meet
needs.
Consider This: This method
convinces people they have
a problem and then points
them in a direction that will
solve it.
LO 13.2: Describe how
developing leadership skills
are important to developing
persuasion skills
c.
People respond to positive
messages.
Consider This: This method
convinces people they have
a problem and then points
them in a direction that will
solve it.
LO 13.2: Describe how
developing leadership skills
are important to developing
persuasion skills
d.
People respond to credible
messages.
Consider This: This method
convinces people they have
a problem and then points
them in a direction that will
solve it.
LO 13.2: Describe how
developing leadership skills
are important to developing
persuasion skills
Learning
Objective
LO 13.2: Describe how developing skills are important to developing
persuasion skills
Topic/Concept
Persuading Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
Keira told her colleagues she is voting for John Harrison as president. When
her colleagues asked her the reason for her choice, Keira explained that
since everyone says Mr. Harrison is the most qualified candidate, he is
obviously best choice for president. Which type of logical fallacy is
illustrated here?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Bandwagon
X
b.
Causal
Consider This: This fallacy
involves the argument that
because everyone believes
something or does
something, the belief or
behavior must be valid.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
c.
Red herring
Consider This: This fallacy
involves the argument that
because everyone believes
something or does
something, the belief or
behavior must be valid.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
d.
Either-or
Consider This: This fallacy
involves the argument that
because everyone believes
something or does
something, the belief or
behavior must be valid.
LO 13.2: Describe how
developing skills are
important to developing
persuasion skills
Learning
Objective
LO 13.2: Describe how developing skills are important to developing
persuasion skills
Topic/Concept
Persuading Others
Difficulty
Level
(mark X where
applicable)
Easy
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Iker, a young golfer, started drinking a new brand of soft drink after he saw
an advertisement of a famous golfer saying that his putting skills improved
after regularly consuming the drink. Which type of reasoning fallacy did Iker
commit?
Answer
Red herring
Consider This: This fallacy
Answer
Correct
Answer (x)
Feedback