Level
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Shania was appearing on a popular talk show, and was both excited and
nervous before prior to going on air. When the show started, Shania was
eager to answer the host’s questions as quickly as she could. In her haste
to get her point across, Shania talked too fast, and wound up slurring her
words. This made it difficult for the studio audience to understand what she
was saying. Which aspect of appropriate vocal delivery did Shania fail to
address?
Answer
Choices
Answer
Feedback
a.
Articulation
b.
Volume
Consider This: Poor
enunciation reflects badly on
your credibility as a
speaker.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
c.
Pitch
Consider This: Poor
enunciation reflects badly on
your credibility as a
speaker.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
your credibility as a
speaker.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
Objective
Topic/Concept
Effective Delivery Strategies
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
Jeremy sells encyclopedias for a company, visiting each house in a
particular neighborhood and convincing the residents to buy the books. The
people at the first few homes asked some questions, and even though he
was not able to provide satisfactory answers, Jeremy understood the
questions were being asked. To provide satisfactory answers to the next
person, what step must Jeremy take?
Answer
Choices
Answer
Feedback
a.
Prepare
b.
Rephrase the question
Consider This: This process
involves anticipating the
kinds of questions listeners
may have by analyzing your
audience.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
c.
Use organizational
signposts
Consider This: This process
involves anticipating the
kinds of questions listeners
may have by analyzing your
audience.
make an effective question-
and-answer session after
the actual presentation
d.
Stay on message
Consider This: This process
involves anticipating the
kinds of questions listeners
may have by analyzing your
audience.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 18
Assessment
Type
Multiple-choice
Question Stem
After delivering a presentation on the company’s marketing strategies, Esha
conducted a Q & A session for the audience. During the session, one
audience member asked Esha whether she is single or married. Instead of
dodging the question, she gently guided the questioner back to the core
content of her presentation. What strategy did Esha employ?
Answer
Choices
Answer
Feedback
a.
Stay on message
b.
Ask yourself the first
question
Consider This: This process
ensures your key ideas
remain the focus of the Q &
A session.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
c.
Listen carefully and
nonjudgmentally
Consider This: This process
ensures your key ideas
A session.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
d.
Rephrase the question
Consider This: This process
ensures your key ideas
remain the focus of the Q &
A session.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 19
Assessment
Type
Multiple-choice
Question Stem
Jillian, the CEO of Pine, Inc., is being interviewed by a TV anchor about a
brand-new cellular phone her company recently launched. After asking a
few questions about the phone specs, the anchor decided to go a step
further by asking about the company’s economic status. Jillian was not
prepared for such a question. What step should Jillian take?
Answer
Choices
Answer
Feedback
a.
Repeat or rephrase the
question
b.
Use organizational
signposts
Consider This: This process
gives you more time to
think about your answer.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
c.
Listen carefully and
nonjudgmentally
Consider This: This process
gives you more time to
think about your answer.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
d.
Neutralize hostile
questions
Consider This: This process
gives you more time to
think about your answer.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
Mulder finished presenting the company’s objectives for the next financial
year and wanted to comfortably transition to the Q & A session. What step
should Mulder take?
Answer
Choices
Answer
Feedback
a.
Ask the first question
b.
Use organizational
signposts
Consider This: This process
tells the audience you’re
open to serious queries.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
c.
Stay on message
Consider This: This process
open to serious queries.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
d.
Prepare with care
Consider This: This process
tells the audience you’re
open to serious queries.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
While giving a live TV interview, Natalia repeatedly moved her hands
animatedly to emphasize her message. What vocal delivery strategy was
Natalia applying?
Answer
Choices
Answer
Feedback
a.
Gesturing
b.
Lecturing
Consider This: Your hands
should simply help
accentuate or reinforce your
verbal message with this
method.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
c.
Posturing
Consider This: Your hands
should simply help
accentuate or reinforce your
verbal message with this
method.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
d.
Enunciating
Consider This: Your hands
should simply help
accentuate or reinforce your
verbal message with this
method.
LO 12.2: Identify ways of
maximizing presentation
effectiveness
Learning
Objective
LO 12.2: Identify ways of maximizing presentation effectiveness
Topic/Concept
Effective Delivery Strategies
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
Question Stem
Winona has to deliver a speech to the board members of her firm. She
decides to write down the key facts and figures and organize the
information. Having jotted down all the relevant information on a piece of
paper, Winona refers to the text while delivering the speech. Which method
of delivery did Winona employ?
Answer
Choices
Answer
Feedback
a.
Extemporaneous speaking
b.
Impromptu speaking
Consider This: This mode of
talking involves speaking
from a written outline
without remembering the
exact wording of what you
are going to say.
LO 12.1: Describe the four
common delivery methods
of communication ideas
c.
Memorized speaking
Consider This: This mode of
talking involves speaking
from a written outline
without remembering the
exact wording of what you
are going to say.
LO 12.1: Describe the four
common delivery methods
of communication ideas
d.
Manuscript speaking
Consider This: This mode of
talking involves speaking
from a written outline
without remembering the
exact wording of what you
are going to say.
LO 12.1: Describe the four
common delivery methods
of communication ideas
Learning
Objective
LO 12.1: Describe the four common delivery methods of communication
ideas
Topic/Concept
Methods of Delivering Your Presentation
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
Gonzalo, the PR manager at his firm, is asked by the CEO to deliver a
presentation on an upcoming publicity campaign. For the presentation,
Gonzalo wishes to use certain tools to reinforce his points in a visual
manner. What step should Gonzalo take, and why is it beneficial?
Answer
Choices
Answer
Feedback
a.
Gonzalo should use
more credible.
b.
Gonzalo should use
lavalieres; audiences can
understand a speaker’s
points better because
they can hear the speech
more clearly.
Consider This: Today’s
audiences often expect to
see computer-generated
slides featuring lists of
bulleted words, phrases,
images, and even video.
LO 12.5: Interpret the
power of visual and auditory
aids as supplements to the
speech presentation
c.
Gonzalo should use
references; audiences can
identify the sources from
which the speaker
gathered the information.
Consider This: Today’s
audiences often expect to
see computer-generated
slides featuring lists of
bulleted words, phrases,
images, and even video.
LO 12.5: Interpret the
power of visual and auditory
aids as supplements to the
speech presentation
d.
Gonzalo should use
samples; audiences can
appreciate the actuality of
a speaker’s points.
Consider This: Today’s
audiences often expect to
see computer-generated
slides featuring lists of
bulleted words, phrases,
images, and even video.
LO 12.5: Interpret the
power of visual and auditory
aids as supplements to the
speech presentation
Learning
Objective
LO 12.5: Interpret the power of visual and auditory aids as supplements to
the speech presentation
Topic/Concept
Presentation Aids
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Question Stem
Judy is interviewing for an economic analyst position. The interviewer asks
why she thinks she should be chosen over other candidates. Judy has four
points to use in her response. How should Judy ideally represent these
points?
Answer
Choices
Answer
Feedback
a.
Use organizational
signposts
b.
Acknowledge emotions
Consider This: Listeners will
be impressed if you can
enumerate the number of
points you’ll make in
response to a question.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
c.
Stay on message
Consider This: Listeners will
be impressed if you can
enumerate the number of
points you’ll make in
response to a question.
LO 12.4: Recognize tips to
make an effective question-
and-answer session after
the actual presentation
d.
Repeat or rephrase the
question
Consider This: Listeners will
be impressed if you can
enumerate the number of
points you’ll make in
response to a question.
LO 12.4: Recognize tips to
make an effective question-
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
Analyze It
Evaluate It
You Know
X
Question Title
M/C Question 25
Assessment
Type
Multiple-choice
Question Stem
Melinda, in a bid to impress her audience, wore jangling jewelry when
interviewing a wealthy businessman on a live TV show. The act backfired
miserably as her choice of jewelry became the epitome of ridicule on social
media. What strategy of appearing before a video camera should Melinda
have used in this scenario?
Answer
Choices
Answer
Feedback
a.
Dress for video success
b.
Tone down gestures
Consider This: Other such
tactics include avoiding
large patterns, bold stripes,
and overly frilly or
complicated necklines.
LO 12.3: Describe tips a
speaker should consider
when addressing the media.
c.
Monitor facial expressions
Consider This: Other such
tactics include avoiding
large patterns, bold stripes,
and overly frilly or
complicated necklines.
LO 12.3: Describe tips a
speaker should consider
when addressing the media.
d.
Keep it short
Consider This: Other such
tactics include avoiding
large patterns, bold stripes,
and overly frilly or
complicated necklines.
LO 12.3: Describe tips a
speaker should consider
when addressing the media.
Learning
Objective
LO 12.3: Describe tips a speaker should consider when addressing the
media.
Topic/Concept
Adapting Your Presentation for the Media
Difficulty
Level
(mark X where
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 5 Short Answer level questions
Question Title
SA Question 26
Assessment
Type
Essay
Question Stem
Discuss the purpose of maximizing eye contact while delivering
presentations.
Learning
Objective
LO 12.2: Identify ways of maximizing presentation effectiveness
Topic/Concept
Effective Delivery Strategies
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Analyze how a person can enhance the use of facial expressions when
speaking to others.
Learning
Objective
LO 12.2: Identify ways of maximizing presentation effectiveness
Topic/Concept
Effective Delivery Strategies
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
Evaluate the advantages of toning down one’s gestures while giving a
presentation in front of a video camera.
Learning
Objective
LO 12.3: Describe tips a speaker should consider when addressing the
media
Topic/Concept
Adapting Your Presentation for the Media
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
Analyze how monitoring your voice can help enhance your leadership
image.
Learning
Objective
LO 12.2: Identify ways of maximizing presentation effectiveness
Topic/Concept
Effective Delivery Strategies
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Discuss how one’s attire could affect the quality of one’s presentation.
Learning
Objective
LO 12.3: Describe tips a speaker should consider when addressing the
media
Topic/Concept
Adapting Your Presentation for the Media
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Examine the various steps the spokesperson of an organization should
follow before and during a press conference.
Learning
Objective
LO 12.3: Describe tips a speaker should consider when addressing the
media
Topic/Concept
Adapting Your Presentation for the Media
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
Evaluate the importance of using presentation aids in a professional
presentation, and examine the various types of available presentation aids.
Learning
Objective
LO 12.5: Interpret the power of visual and auditory aids as supplements to
the speech presentation
Topic/Concept
Presentation Aids
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
Compare and contrast the advantages of using PowerPoint, Keynote, and
Prezi as presentation aids. Also, assess the characteristics of a bad
presentation.
Learning
Objective
LO 12.5: Interpret the power of visual and auditory aids as supplements to
the speech presentation
Topic/Concept
Presentation Aids
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Analyze the characteristics of impromptu speaking, and examine how
impromptu speeches can be presented in a professional and business
setting.
Learning
Objective
LO 12.1: Describe the four common delivery methods of communication
ideas
Topic/Concept
Methods of Delivering Your Presentation
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
Evaluate the importance of conducting a Q & A session after delivering a
presentation. Examine the various techniques by which Q & A sessions can
be made effective.
Learning
Objective
LO 12.4: Recognize tips to make an effective question-and-answer session
after the actual presentation
Topic/Concept
Responding to Questions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X