Testbank Questions
Title/Author: Business and Professional Communication: Principles and Skills for
Leadership/ Steven A. Beebe and Timothy P. Mottet
Chapter Number: 11
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
12
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
32
Note: Here starts10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
When the main ideas of a presentation are arranged in a progressive
manner, the process is called
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
chronological
organization.
X
b.
spatial organization.
Consider This: When
explaining a process, one
arranges the explanation of
the steps of that process
from first to last.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
topical organization.
Consider This: When
explaining a process, one
arranges the explanation of
the steps of that process
from first to last.
LO 11.5: Express ways to
effectively deliver your
presentation
organization.
explaining a process, one
arranges the explanation of
the steps of that process
from first to last.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
LO 11.5: Express ways to effectively deliver your presentation
Objective
Topic/Concept
Organize Your Presentation
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
Emma includes the opinion or description offered by a non–expert who has
firsthand experience in her speech. She is, in fact, using ________
testimony to make an emotional appeal to her audience.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
lay
X
b.
literary
Consider This: These types
of testimonies are often
more memorable than
others.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
illustrated
Consider This: These types
of testimonies are often
more memorable than
others.
LO 11.5: Express ways to
effectively deliver your
presentation
d.
analogous
Consider This: These types
of testimonies are often
more memorable than
others.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
Objective
LO 11.5: Express ways to effectively deliver your presentation
Topic/Concept
Organize Your Presentation
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
Including a(n) __________ testimony in a speech is the most frequently
used method to lend more credibility to any argument.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
expert
X
b.
lay
Consider This: This includes
the opinion of a recognized
authority on a topic.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
literary
Consider This: This includes
the opinion of a recognized
authority on a topic.
LO 11.5: Express ways to
effectively deliver your
presentation
d.
analogous
Consider This: This includes
the opinion of a recognized
authority on a topic.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
Objective
LO 11.5: Express ways to effectively deliver your presentation
Topic/Concept
Organize Your Presentation
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
The process of comparing two similar things is called a _________ analogy.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
literal
X
b.
figurative
Consider This: This can help
clarify an idea or persuade
listeners to support the
speaker’s point.
LO 11.4: Recommend
appropriate ways to develop
and use supporting material
in a speech
c.
specific
Consider This: This can help
clarify an idea or persuade
listeners to support the
speaker’s point.
LO 11.4: Recommend
appropriate ways to develop
and use supporting material
in a speech
d.
general
Consider This: This can help
clarify an idea or persuade
listeners to support the
speaker’s point.
LO 11.4: Recommend
appropriate ways to develop
and use supporting material
in a speech
Learning
Objective
LO 11.4: Recommend appropriate ways to develop and use supporting
material in a speech
Topic/Concept
Support Your Presentation
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
Which type of speaker focuses on connecting with the listeners?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Audience-centered
X
b.
Team-centered
Consider This: The more
you know your listeners, the
more comfortable you will
be in delivering your
message.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
c.
Message-centered
Consider This: The more
you know your listeners, the
more comfortable you will
be in delivering your
message.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
d.
Speaker-centered
Consider This: The more
you know your listeners, the
more comfortable you will
be in delivering your
message.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
Learning
Objective
LO 11.1: Identify the primary causes of communication apprehension and
identify strategies to overcome apprehension
Topic/Concept
Confidently Communicating to Others
Difficulty
Level
Easy
Moderate
Difficult
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
Which type of audience response can be described as the ultimate test of
whether a presentation was effective?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Behavioral
X
b.
Focused
Consider This: This type of
response demonstrates
whether your listeners do
what you wanted them to do
following your presentation.
LO 11.2: Investigate the
importance of knowing your
audience
c.
Verbal
Consider This: This type of
response demonstrates
whether your listeners do
what you wanted them to do
following your presentation.
LO 11.2: Investigate the
importance of knowing your
audience
d.
Nonverbal
Consider This: This type of
response demonstrates
whether your listeners do
what you wanted them to do
following your presentation.
LO 11.2: Investigate the
importance of knowing your
audience
Learning
Objective
LO 11.2: Investigate the importance of knowing your audience
Topic/Concept
Consider Your Audience
Level
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 7
Assessment
Type
Multiple-choice
Question Stem
A one-sentence summary of your speech is called the
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
central idea.
X
b.
topical description.
Consider This: This is
sometimes called a thesis
sentence.
LO 11.3: Describe the
factors that need to be
considered while selecting
the presentation topic
c.
product summary.
Consider This: This is
sometimes called a thesis
sentence.
LO 11.3: Describe the
factors that need to be
considered while selecting
the presentation topic
d.
chronological progression.
Consider This: This is
sometimes called a thesis
sentence.
LO 11.3: Describe the
factors that need to be
considered while selecting
the presentation topic
Learning
Objective
LO 11.3: Describe the factors that need to be considered while selecting the
presentation topic
Topic/Concept
Select and Narrow Your Topic
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
applicable)
the Concepts
You Know
X
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
What is an effective strategy for getting the audience on board when they
don’t seem to understand your points?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Restate information using
different examples
X
b.
Ask rhetorical questions
Consider This: Effective
speakers use this technique
if they need to add depth or
clarity to their ideas.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
c.
State extensive statistics
and facts
Consider This: Effective
speakers use this technique
if they need to add depth or
clarity to their ideas.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
d.
Speak faster with more
intensity and energy
Consider This: Effective
speakers use this technique
if they need to add depth or
clarity to their ideas.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
Learning
Objective
LO 11.1: Identify the primary causes of communication apprehension and identify
strategies to overcome apprehension
Topic/Concept
Confidently Communicating to Others
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Understand
Apply What
Analyze It
Evaluate It
the Concepts
You Know
X
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
What aspect of a presentation helps you make an efficient transition from
the introduction to the body of your speech and from one main idea to the
next?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Preview
X
b.
Thesis sentence
Consider This: This helps
the audience members to
anticipate and remember
the main ideas of the
speech.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
Summary
Consider This: This helps
the audience members to
anticipate and remember
the main ideas of the
speech.
LO 11.5: Express ways to
effectively deliver your
presentation
d.
Sign post
Consider This: This helps
the audience members to
anticipate and remember
the main ideas of the
speech.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
Objective
LO 11.5: Express ways to effectively deliver your presentation
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
Which term describes the words and phrases that help display a common
link between various ideas in your speech?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Verbal transitions
X
b.
Sign posts
Consider This: These may
include simple enumeration
(first, second, third) or
repeated words or
synonyms or pronouns that
refer to earlier words or
ideas.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
Summaries
Consider This: These may
include simple enumeration
(first, second, third) or
repeated words or
synonyms or pronouns that
refer to earlier words or
ideas.
LO 11.5: Express ways to
effectively deliver your
presentation
d.
Previews
Consider This: These may
include simple enumeration
(first, second, third) or
repeated words or
synonyms or pronouns that
refer to earlier words or
ideas.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
Objective
LO 11.5: Express ways to effectively deliver your presentation
Topic/Concept
Organize Your Presentation
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Understand
the Concepts
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
Chaim was asked by his supervisor to brief his team on the latest
construction project. Rather than preparing for the presentation, Chaim
made some phone calls, answered a few emails, and took a long lunch.
Having waited too late in the day to deliver the demonstration in its
entirety, he rushed through a few of the main points and did not explain the
rest. What should Chaim have done differently to deliver an effective
demonstration?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Not procrastinated
X
b.
Learned about his
audience
Consider This: Speakers
who are more apprehensive
about speaking put off
working on their speeches.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
c.
Visualized success
Consider This: Speakers
who are more apprehensive
about speaking put off
working on their speeches.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
d.
Given himself a pep talk
Consider This: Speakers
who are more apprehensive
about speaking put off
working on their speeches.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
Learning
Objective
LO 11.1: Identify the primary causes of communication apprehension and
identify strategies to overcome apprehension
Topic/Concept
Confidently Communicating to Others
Difficulty
Level
X
Easy
Moderate
Difficult
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
Nava was delivering a presentation to her team about the benefits of
regularly practicing yoga. Halfway through, she realized most of the
members were shaking their heads and visibly disagreeing with her. What
should Nava do convince the audience of the veracity of her opinions?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Rely on facts
X
b.
Ask rhetorical questions
Consider This: In such
scenarios, you should not
bank on anecdotes and
garnering emotional support
from the listeners to
document your case.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
c.
Tell appropriate stories
Consider This: In such
scenarios, you should not
bank on anecdotes and
garnering emotional support
from the listeners to
document your case.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
d.
Use personal examples
Consider This: In such
scenarios, you should not
bank on anecdotes and
garnering emotional support
from the listeners to
document your case.
LO 11.1: Identify the
primary causes of
communication
apprehension and identify
strategies to overcome
apprehension
Learning
Objective
LO 11.1: Identify the primary causes of communication apprehension and
identify strategies to overcome apprehension
Topic/Concept
Confidently Communicating to Others
Difficulty
Level
Easy
Moderate
Difficult
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
Carter is asked to create the layout for a new shopping center his firm is
assigned to construct. While briefing his colleagues on the design, he
arranged the main points of his speech according to location, position, and
direction. What type of speech organization did Carter use to prepare for his
presentation?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Spatial organization
X
b.
Chronological organization
Consider This: Speeches
that rely on description are
good candidates for this
type of organization.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
Problem-and-solution
organization
Consider This: Speeches
that rely on description are
good candidates for this
type of organization.
LO 11.5: Express ways to
effectively deliver your
presentation
d.
Topical organization
Consider This: Speeches
that rely on description are
good candidates for this
type of organization.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
Objective
Topic/Concept
Organize Your Presentation
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
Students are asked to create presentation slides on the history topics they
learned throughout the semester. Their teacher suggests arranging their
points by sequential order, according to when each event occurred. Which
organization pattern would the students likely follow?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Chronological organization
X
b.
Cause-and-effect
organization
Consider This: Examples of
presentation topics that
follow this pattern include
training for performing a
skill or task or a description
of the development of an
idea or process.
LO 11.5: Express ways to
effectively deliver your
presentation
c.
Topical organization
Consider This: Examples of
presentation topics that
follow this pattern include
training for performing a
skill or task or a description
of the development of an
idea or process.
LO 11.5: Express ways to
effectively deliver your
organization
presentation topics that
follow this pattern include
training for performing a
skill or task or a description
of the development of an
idea or process.
LO 11.5: Express ways to
effectively deliver your
presentation
Learning
LO 11.5: Express ways to effectively deliver your presentation