Hynes, Managerial Communication 7e
SAGE Publishing, 2019
Chapter 11: Communicating Nonverbally
Test Bank
Multiple Choice
1. Words represent ______% of the impact of message spoken face-to-face.
A. 55
B. 38
C. 42
D. 7
2. Which of the following is NOT a function recognized by Burbinster for nonverbal
communication?
A. complementing
B. accenting
C. directing
D. contradicting
3. Nonverbal behaviors used during conversations to signal to a partner to slow, stop,
and even “wait your turn” are known as ______.
A. regulating
B. contradicting
C. accenting
D. substituting
4. The study of the space around us and how we and others relate to it is known as
______
A. semantics
B. proxemics
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
C. kinesics
D. vocalics
5. Types of gestures include which of the following?
A. motions
B. posture
C. accents
D. emblems
6. Which of the following types of gestures provides an example or reinforces what is
being said?
A. affect display
B. adapter
C. vocalics
D. illustrators
7. Twisting a paper clip during a stressful conversation is what kind of kinesic message?
A. emblem
B. illustrator
C. adapter
D. affect display
8. Which movement has been shown to positively influence the flow of conversation?
A. mimicry
B. affect display
C. illustrating
D. striding
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
9. Which of the following improves the likelihood that others will comply with our
requests?
A. word complexity
B. nonverbal behavior
C. repetition
D. proximity
10. Nonverbal aspects of vocal delivery include ______.
A. pitch
B. rate
C. onset
D. all of these
11. Small talk is valuable because ______.
A. it provides a baseline of nonverbal cues
B. it puts the other at ease
C. lies are easily detected
D. both it provides a baseline of nonverbal cues and it puts the other at ease are correct
12. Which of the following is NOT a deception-related gesture?
A. hand to face
B. mouthcover
C. folding hands
D. moustache-stroke
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
13. Signals of deception include which of the following?
A. eye contact
B. dress
C. shrug emblem
D. all of these are correct
14. Which is a personal space deception cue?
A. signal blunders
B. picking at lint
C. lip biting
D. foot tapping
15. Which is NOT an aspect of voice that indicates deception?
A. pitch
B. tone
C. volume
D. none of these are correct
16. Personal artifacts in the office can be ______.
A. identity claims
B. strategic forms of communication
C. deceptive
D. all of these are correct
17. Deception is NOT shown in which of the following?
A. adapter movements
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
B. duration of message
C. empathic listening
D. contradictory nonverbals
18. Two common characteristics of attractiveness that seem to be related to business
success are ______ and ______.
A. hair color; weight
B. height; a strong chin
C. height; weight
D. eye color; a strong chin
19. Problems with a company’s dress code policy can arise from ______.
A. legal issues
B. discrimination
C. differing abilities
D. all of these
20. Research on call center operators indicated that their success was related to
______.
A. their words
B. variations in tone and pitch
C. the amount of time spent listening
D. both variations in tone and pitch and the amount of time spent listening
21. Which type of gesture has one set meaning that almost everyone agrees on?
A. illustrators
B. emblems
C. regulators
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
D. adaptors
22. When attempting to detect terrorists and criminals in public places, officials pay
attention to suspects’ ______.
A. cars
B. shoes
C. body language
D. groups
23. Which nonverbal function is accomplished when a handshake accompanies a
greeting?
A. contradict
B. regulate
C. repeat
D. complement
24. Which spatial zone is the one in which most daily business is conducted in the
United States?
A. intimate
B. personal
C. social
D. public
25. The fact that men take up more space than women with their postures and their
artifacts is an indication of ______.
A. power
B. self-image
C. size
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
D. coincidence
26. Which of the following is used in contemporary business writing to substitute for
words and to represent emotions?
A. cartoons
B. emoji
C. numeric symbols
D. shorthand
27. According to MIT researchers using e-sensors, when coworkers with similar
proximity, body language, and vocal styles converse, ______.
A. they talk more
B. they are more productive
C. they work more closely
D. they share information more accurately
True/False
1. Nonverbal communication includes written messages.
2. Research shows that about 93% of a message comes from nonverbal
communication.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
3. When nonverbal signals contradict verbal ones, the verbal ones are usually the ones
to trust.
4. The nonlinguistic message or emotional meaning of a color is the same worldwide.
5. Nonverbals enhance communication by combating the effects of noise.
6. Kinesics is the category of nonverbals behavior that is the most studied.
7. The term “kinesics” refers to the space around us and how we and others relate to it.
8. South American and Arab business people generally prefer to operate in the same
proxemic zone as U.S. business people.
9. People cooperating on a task compensate for the invasion of their personal space by
not making eye contact.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
10. Dress is an integral part of the first impression we form when meeting another and is
often the key to initial credibility.
11. Mostly, managers do not believe that casual dress affects the quality of work.
12. In business, speaking in a clear, firm, low-pitched voice connotes confidence and
results in more attentive listening.
13. Leakage occurs when contradictory nonverbal signals betray deception.
14. The most common deception-related gesture is the hand-shrug emblem.
15. Smoothing the tie indicates a deceptive answer.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
16. An attempted change of personal space is a deception cue.
17. Deceptive answers are likely to be longer and less specific than honest ones.
18. According to Amy Cuddy, “faking” body language associated with dominance can
improve a person’s self-image.
19. Personal possessions in the office, but not the location of the office, create
perceptions.
20. If a speaker takes longer than usual to begin answering a question, the slower onset
is a deception cue.
Short Answer
1. You are trying to indicate interest in the other person while listening. What should you
be doing with your eyes, head, trunk, and hands?
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
2. Why are emblems different from the typical movement communication cue?
3. In the United States, we expect people to “keep their distance.” If someone in a social
setting does not respect our personal zone and instead comes closer than we expect,
what might be the possible cause(s)?