Name:
Class:
Date:
Indicate whether the statement is true or false.
1. In a solicited proposal, your goal is to convince the reader that a problem exists.
a.
True
b.
False
2. A database is a collection of information stored digitally so that it is accessible by computers and mobile electronic
devices.
a.
True
b.
False
3. Probably the most frequently used visual aid in reports is the table.
a.
True
b.
False
4. One reason to document sources in a report is to help the reader learn more about the topic.
a.
True
b.
False
5. The most important section of a report to a reader is the conclusions and recommendations.
a.
True
b.
False
6. A report discussing the correct procedure to process customer complaints should be organized using a chronological
order.
a.
True
b.
False
7. Surveys can generate primary data economically and efficiently from large groups of people.
a.
True
b.
False
8. If included with a report, a letter or memo of transmittal should be written using the indirect strategy.
a.
True
b.
False
9. The first step in preparing a report is to conduct research.
a.
True
b.
False
10. Formal report writers conduct most of their research using primary sources.
a.
True
b.
False
11. Proposal writers should avoid mentioning staff qualifications and credentials in a formal proposal.
a.
True
b.
False
Name:
Class:
Date:
12. You can avoid plagiarism by using the grammatical structure of the original source and replacing select words with
synonyms.
a.
True
b.
False
13. An advantage of secondary data over primary data is that secondary data are easier and cheaper to develop.
a.
True
b.
False
14. Discussing a graphic in the text of your report is considered repetitive and should be avoided.
a.
True
b.
False
15. Direct quotations are often useful to provide objective data and to establish the severity of a problem as seen by
experts.
a.
True
b.
False
16. The major advantage of line charts is that they show changes over time, thus indicating trends.
a.
True
b.
False
17. The only item that you must document in a report is a quotation of another person’s actual spoken or written words.
a.
True
b.
False
18. In crafting the introduction to a proposal, you should avoid a “hook” focusing on the reader’s needs because it seems
manipulative.
a.
True
b.
False
19. Because of the vast amount of information available online, print resources are no longer considered credible sources
for business reports.
a.
True
b.
False
20. Information about who sponsors a Web page is important to look for in assessing its authority and, in turn, its
credibility.
a.
True
b.
False
21. You should assume that all intellectual property is copyrighted.
a.
True
b.
False
22. Focusing on the mechanics of a business report during the proofreading stage involves assessing its overall visual
Name:
Class:
Date:
appeal.
a.
True
b.
False
23. Because proposals are often selling products and services, they should always be written using a formal tone.
a.
True
b.
False
24. Information that is common knowledge requires no documentation.
a.
True
b.
False
25. When you conduct an interview, prepare closed-ended questions to ensure a variety of responses.
a.
True
b.
False
26. A proposal represents a legal contract.
a.
True
b.
False
27. The front matter of a formal report refers to the preliminary sections before the body section.
a.
True
b.
False
28. Unlike a business proposal, a formal business report presents findings and recommendations based on research and
data analysis.
a.
True
b.
False
29. Avoid the use of graphics in a report because graphics usually confuse readers.
a.
True
b.
False
30. Report graphics should include a caption or title.
a.
True
b.
False
31. In the proposal, plan, and schedule section of a business proposal, your goal is to explain your plan for solving the
problem.
a.
True
b.
False
32. Pie charts are an effective visual to demonstrate a procedure.
a.
True
b.
False
33. A primary goal of business report writing should be to present key findings that are relevant to your audience.
Name:
Class:
Date:
a.
True
b.
False
34. Secondary data come from reading what others have published, experienced, or observed.
a.
True
b.
False
35. Proposals are informative documents used to educate readers.
a.
True
b.
False
36. The conclusion of a proposal should remind the reader of the proposal’s key benefits and make it easy for the reader to
respond.
a.
True
b.
False
37. The purpose of a table of contents is to present an overview of the report for people who may not have time to read the
entire report.
a.
True
b.
False
38. All proposals should use easy-to–understand language and show the value and benefits of the product or services being
recommended.
a.
True
b.
False
39. The introduction should be the principal section of a formal report.
a.
True
b.
False
40. Regardless of the documentation format used, sources should be alphabetized in the bibliographic section of a report.
a.
True
b.
False
Indicate the answer choice that best completes the statement or answers the question.
41. Tyler is writing a report that analyzes the GlobalCom, Inc., market share of cell phone subscriptions worldwide by
region. He will probably organize his report
a.
chronologically by the date the cell phone subscriptions reached their maximums.
b.
around extensive secondary data to assure the reader that he conducted adequate research before he wrote the
report.
c.
using a functional arrangement to show types of subscriptions globally.
d.
geographically with sections representing each region’s market share.
42. What is the purpose of a letter or memo of transmittal?
a.
To announce the topic of the report
b.
To provide a list of sources used within the report
Name:
Class:
Date:
c.
To introduce the writer of the report
d.
To designate the parts of the report
43. Plagiarism
a.
involves using good data from reputable sources to increase your credibility and to enhance the logic of your
reasoning.
b.
happens in only academic settings.
c.
is the act of using others’ ideas without proper documentation or by paraphrasing poorly.
d.
occurs when writers acknowledge the sources of their researched information.
44. To avoid charges of copyright infringement, you should
a.
include a footnote to all information.
b.
use information only from Internet sites.
c.
ask permission only when using information from a legal publication.
d.
assume that all intellectual property is copyrighted.
45. **Some proposals are solicited through an RFP, which stands for
a.
Request for Pricing
b.
Requisition for Purchasing
c.
Request for Proposal
d.
Reading for Project
46. Which of the following is the most important element to consider when selecting an appropriate graphic for a report?
a.
Your communication channel
b.
Your word processing abilities
c.
Your report’s organizational pattern
d.
Your objective
47. What is the first step in writing a formal report?
a.
Selecting an appropriate layout and format
b.
Researching primary and secondary data
c.
Writing a purpose statement
d.
Determining the length of the report
48. Graphics are important in business reports because
a.
they save the writer time.
b.
readers grasp meaning from visuals more quickly than from text.
c.
they allow for the distortion of data.
d.
written text is becoming outdated.
49. Tanika must prepare a formal report detailing the findings of a year-long study of her company’s new wellness
program. In this report she must discuss employee absenteeism before and after the program’s implementation. What type
of organizational pattern will she likely use?
a.
Chronological
b.
Spatial
Name:
Class:
Date:
c.
Compare/Contrast
d.
Importance
50. Which of the following statements is most accurate?
a.
Proposals are persuasive documents used to solve problems, provide services, or sell products.
b.
Proposals are always solicited.
c.
Proposals are informative documents used to share problems, identify emerging issues, and categorize
available resources for resolution.
d.
Proposals are developed for external audiences only.
51. All of the following are front matter components of a formal report except the
a.
letter or memo of transmittal.
b.
list of figures or tables.
c.
appendix.
d.
executive summary.
52. Documenting data in business reports
a.
can strengthen your argument.
b.
protects you from charges of plagiarism.
c.
helps the reader pursue the topic further.
d.
achieves all of these.
53. Surveys, which are used to collect firsthand data, have many advantages. One advantage is that
a.
those who respond to mailed or online surveys exactly represent the overall population.
b.
respondents can be relied on to respond openly and truthfully to anonymous surveys.
c.
data can be gathered economically and efficiently.
d.
return rates for online and mailed surveys are typically over 90 percent.
54. Which of the following is the best advice about the use of direct quotations in a report?
a.
Beware of overusing quotations because you may appear as if you have no ideas of your own.
b.
If you use a direct quotation, don’t dilute its impact by summarizing it or introducing it in your own words.
c.
Place the direct quotation in quotation marks, but change a few words to show you have your own ideas.
d.
Avoid using any direct quotations in a report.
55. What should be included in the staffing section of an informal proposal?
a.
Credentials and expertise of project leaders
b.
List of projected costs
c.
Copy of the RFP
d.
Schedule or timetable of activities
56. What is the best advice to follow when developing a bibliographic list of sources for a formal report?
a.
Include only published sources within your bibliographic list.
b.
Label the page “Works Cited” when using either the APA or MLA format.
c.
List the sources in alphabetical order.
d.
Avoid developing a bibliographic list of sources because the in-text citations will identify each source used
Name:
Class:
Date:
within the report.
57. Brittany is writing a business report about protecting workplace data and will be conducting an interview with a data
security expert. What is the best advice you can give her?
a.
Call before the interview to confirm the arrangements, and then arrive on time.
b.
Learn about the individual she is interviewing, and research the background and terminology of the topic.
c.
Use open-ended questions rather than yes-or-no questions to draw out the responses from the expert.
d.
Brittany should complete all these steps.
58. Which of the following is not a purpose for a direct quotation?
a.
To duplicate exact wording before criticizing an idea
b.
To repeat identical phrasing because of its precise wording
c.
To add length to a researched document
d.
To provide objective background information
59. What is the best advice for assessing the credibility of a Web page?
a.
Review the Web page for accuracy in facts, spelling, grammar, usage, references, and external links.
b.
Determine the publishers or sponsors of the Web page to verify their credentials.
c.
Evaluate the overall content of a Web page and see how it compares with other resources on the same topic.
d.
Perform all these tasks when assessing the credibility of a Web page.
60. Which of the following is not an effective strategy when paraphrasing?
a.
Read the original material intently to make sure that you fully understand its meaning.
b.
Write your own version without looking at the original.
c.
Repeat the grammatical structure of the original, replacing words with synonyms.
d.
Reread the original closely after you are finished to check it against your version.
61. What information should be included in the introduction of a formal report?
a.
Copies of surveys
b.
A discussion of the report findings
c.
Conclusions and recommendations
d.
Explanation of the problem
62. A business would most likely write a request for proposal to
a.
advertise openings for two sales positions.
b.
attract new clients.
c.
renovate offices.
d.
interview job candidates.
63. Which statement about pie charts is most accurate?
a.
Pie charts are most useful for technical audiences.
b.
Pie charts are most appropriate for showing percentages.
c.
Pie charts are more flexible than bar or line charts.
d.
Pie charts can be confusing to readers because of the use of multiple colors.
Name:
Class:
Date:
64. Yolanda must include a long table in a report she is preparing on employee Internet use. What advice should she
follow when creating the table?
a.
Avoid distracting her readers with shading.
b.
Place the table as close as possible to its text discussion.
c.
Leave missing data blank.
d.
Because the emphasis is on the data, avoid the use of headings for each row.
65. Which of the following is an example of an open-ended survey question?
a.
What should the bookstore do about plastic bags?
b.
How many times have you visited the bookstore this semester?
c.
Would you be willing to change to another method of ordering books?
d.
All of these are open-ended questions.
66. All of the following are tests to determine fair use except
a.
nature of the copyrighted work.
b.
notoriety of author.
c.
amount of material copied.
d.
effect of the use on the potential market.
67. Which of the following are considered secondary research sources?
a.
Magazines
b.
Interviews
c.
Surveys
d.
All of these are considered secondary sources.
68. The major advantage of line charts is that they
a.
compare related items.
b.
present large amounts of data.
c.
show the proportion of parts to a whole.
d.
demonstrate trends.
69. Chronological organization arranges ideas by
a.
time.
b.
order of importance.
c.
physical location.
d.
simple to complex.
70. Although formal reports are similar to formal proposals, a primary difference is that
a.
formal reports represent the end product of thorough research and data analysis.
b.
formal reports use a more conversational tone.
c.
formal reports are longer than formal proposals.
d.
formal reports are organized indirectly.
71. What type of print resource provides excellent in-depth, historical data?
a.
Periodicals
Name:
Class:
Date:
b.
Bibliographic indexes
c.
Databases
d.
Books
72. Although researchers are increasingly using electronic data, you should learn to also use print resources because
a.
electronic sources are never considered as reliable as books and magazines.
b.
print sources provide primary data and electronic sources provide secondary data.
c.
some data is available only in print.
d.
audiences respect only writers who include data from print sources.
73. A newspaper article citing student input about the growing popularity of caffeinated energy drinks on college
campuses would be considered a ________________ information source.
a.
primary
b.
secondary
c.
tertiary
d.
scholarly
74. In her letter to policyholders, Min Yi needs a graphic depicting the procedure a policyholder follows when filing a
claim. Which of these would be most appropriate?
a.
Organizational chart
b.
Flowchart
c.
Illustration
d.
Table
75. Primary research data can be defined as
a.
information that comes from reading what others have experienced and observed.
b.
information gained from firsthand experience and observation.
c.
statistics collected during the first stage of research.
d.
data received from the World Wide Web.
76. The purpose of an executive summary is to
a.
announce the topic of the report and tell how it was authorized.
b.
secure funding.
c.
present an overview of a longer report for people who may not have time to read the entire document.
d.
show the main sections of a report.
77. Lisa works for a nonprofit agency seeking funding for a community project. What type of proposal is she likely to
write to the local foundation that supports the same cause within the community?
a.
A purchase request
b.
A grant request
c.
An RFP
d.
An internal request
78. Which of the following statements would need to be documented in a report?
a.
Tornadoes caused extensive loss of property and lives in Missouri.
Name:
Class:
Date:
b.
You can get an idea of how dangerous a tornado is by its rating.
c.
Damaging winds, common in strong tornadoes, caused problems for the residents of Missouri.
d.
The Fujita-Pearson tornado scale rates tornadoes with wind speeds of 261 to 318 miles per hour as F5
storms.
79. In which part of a solicited proposal would you most likely convince your reader that you understand the problem
completely?
a.
Introduction
b.
Background
c.
Authorization
d.
Budget
80. What advice should you follow when preparing a table of contents?
a.
Avoid leaders (spaced dots) on a table of contents to avoid confusing the reader.
b.
Include only the front matter components and the main body headings and subheadings.
c.
Center all major headings.
d.
Title the page Contents or Table of Contents.
81. Jeremy has decided to include a deadline for acceptance in his proposal to install energy-efficient workstations for a
local manufacturer. In which section should Jeremy place the deadline?
a.
Introduction
b.
Background
c.
Conclusion and authorization
d.
Proposal
82. An effective proposal should do all of the following except
a.
showcase the writer’s expertise and build credibility.
b.
emphasize how the writer’s methods and products will benefit the reader.
c.
get the reader’s attention.
d.
analyze findings, draw conclusions, and make recommendations intended to solve a problem.
83. The budget in a proposal should
a.
reflect careful research because a proposal is a legal contract.
b.
provide only rough estimates so that you can raise the price later if costs increase.
c.
never itemize hours and costs, but offer only a total sum.
d.
include a disclaimer to ensure that the budget is not legally binding.
84. The body of a formal report should
a.
define important and unfamiliar terms.
b.
identify the individuals responsible for commissioning the report.
c.
discuss, analyze, interpret, and evaluate the research findings or solution to the problem.
d.
include a description of all secondary and primary data collected during the research phase of writing the
report.
85. Which of the following is the best advice when using graphics in reports?
Name:
Class:
Date:
a.
Use colored graphics to add visual interest.
b.
Don’t introduce a graphic; a good graphic should communicate clearly itself.
c.
Avoid summarizing the main point of the graphic.
d.
Avoid the use of headings on a graphic.
86. Writing a __________________ statement can help you define the focus of your report and keep you on target.
a.
formal
b.
proposal
c.
purpose
d.
methods
87. What is the best advice when writing a statement of purpose for a formal report?
a.
Write a statement of purpose only for external formal reports.
b.
Omit limitations to avoid a negative tone.
c.
Use action verbs that tell what you intend to do.
d.
Use vague language to allow for flexibility.
88. Reviewing a report’s mechanics before submission refers to checking it for
a.
format.
b.
content accuracy.
c.
grammar and usage.
d.
audience-oriented tone.
89. What type of graphic illustrates changes in data over time?
a.
Line chart
b.
Flowchart
c.
Pie chart
d.
Table
90. You can make the introduction of a proposal more persuasive if you
a.
explain in great detail how much better you are than your competitors.
b.
hint at the problem you will solve but avoid explaining the reasons for the proposal.
c.
remain as vague as possible to keep the reader intrigued.
d.
provide a “hook” such as mentioning a remarkable resource available exclusively to the writer.
Enter the appropriate word(s) to complete the statement.
91. ____________________ involves restating an original passage in your own words and in your own style.
92. A formal ____________________ is a document that analyzes findings, draws conclusions, and makes
recommendations intended to solve a problem.
93. The planning of every report begins with a statement of ____________________ that describes the goal, significance,
and limitations of a formal report.
94. Using the ideas of someone else without giving credit is called ____________________ and is unethical.
Name:
Class:
Date:
95. A(n) ____________________ is a collection of information stored digitally so that it is accessible by computers and
mobile electronic devices.
96. Commonly shared in online environments, a(n) ___________________ is a type of visual aid that combines images
and graphic elements to present complex information in a format that is easy to understand.
97. Surveys, interviews, and observation are examples of ________________ research.
98. A document that specifies a business or agency’s requirements and solicits competitive bids from vendors is known as
an RFP, which stands for ______________________.
99. A(n) ____________________ presents an overview of a longer report for people who may not have time read the
entire report.
100. A(n) ____________________ is a written offer to solve problems, provide services, or sell products.
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date:
Name:
Class:
Date: