Testbank Questions
Title/Author: Beebe-Mottet
Chapter Number: 10
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level: Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question Title
M/C Question 1
Assessment
Type
Multiple-choice
Question Stem
Which approach is the toughest to execute with a large group?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Nominal group technique
X
b.
Traditional brainstorming
Consider This: In this
method, the generation of
ideas is separated from the
evaluation.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
c.
Delphi technique
Consider This: In this
method, the generation of
ideas is separated from the
evaluation.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
d.
Electronic brainstorming
Consider This: In this
method, the generation of
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
evaluation.
Learning
Objective
LO 10.4: Report strategies and techniques that help in developing team
creative solutions
Topic/Concept
Developing Creative Solutions
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 2
Assessment
Type
Multiple-choice
Question Stem
What is the traditional approach for detecting feasible solutions to group
problems called?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Brainstorming
X
b.
Interacting
Consider This: In this
process, team members are
encouraged to suggest
many options or ideas
without evaluating them
first.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
c.
Structuring
Consider This: In this
process, team members are
encouraged to suggest
many options or ideas
without evaluating them
first.
and techniques that help in
developing team creative
solutions
d.
Nominating
Consider This: In this
process, team members are
encouraged to suggest
many options or ideas
without evaluating them
first.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
Learning
Objective
LO 10.4: Report strategies and techniques that help in developing team
creative solutions
Topic/Concept
Developing Creative Solutions
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 3
Assessment
Type
Multiple-choice
Question Stem
What is defined as the method of surmounting hurdles to accomplish a
particular objective?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Problem-solving
X
b.
Researching
Consider This: For groups
and teams, a hurdle consists
of three elements: (1) an
undesirable existing
situation, (2) a goal the
team wants to accomplish,
and, (3) one or more
obstacles that prevent a
team from achieving its
goal.
LO 10.3: Describe the key
elements of problem-solving
c.
Brainstorming
Consider This: For groups
and teams, a hurdle consists
of three elements: (1) an
undesirable existing
team wants to accomplish,
and, (3) one or more
obstacles that prevent a
team from achieving its
goal.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
Groupthinking
Consider This: For groups
and teams, a hurdle consists
of three elements: (1) an
undesirable existing
situation, (2) a goal the
team wants to accomplish,
and (3) one or more
obstacles that prevent a
team from achieving its
goal.
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 4
Assessment
Type
Multiple-choice
Question Stem
What process helps supply the required organization and discipline keep a
group of 20 or more members resolute and carry out tasks effectively?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Parliamentary procedure
X
b.
Delphi technique
Consider This: This is a
action on specific issues that
come before a group.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
c.
Brainstorming
Consider This: This is a
comprehensive set of rules
that prescribes how to take
action on specific issues that
come before a group.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
d.
Problem-solving
Consider This: This is a
comprehensive set of rules
that prescribes how to take
action on specific issues that
come before a group.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
Learning
Objective
LO 10.2: Describe the preparatory steps that are required before any
meeting
Topic/Concept
Preparing for Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 5
Assessment
Type
Multiple-choice
Question Stem
At which step of a team meeting do the members find out something they
were not previously aware of?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Sharing information
X
b.
Discussing information
Consider This: This process
is generally used to
of certain data or to get a
reaction from others—such
as when you need to explain
a change in policy,
procedures, or sales goals.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
c.
Taking action
Consider This: This process
is generally used to
emphasize the importance
of certain data or to get a
reaction from others—such
as when you need to explain
a change in policy,
procedures, or sales goals.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
d.
Problem-solving
Consider This: This process
is generally used to
emphasize the importance
of certain data or to get a
reaction from others—such
as when you need to explain
a change in policy,
procedures, or sales goals.
LO 10.2: Describe the
preparatory steps that are
required before any meeting
Learning
Objective
LO 10.2: Describe the preparatory steps that are required before any
meeting
Topic/Concept
Preparing for Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 6
Assessment
Type
Multiple-choice
Question Stem
In which type of problem is there an increased doubt about the process of
coming up with an appropriate solution?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Unstructured
X
b.
Structured
Consider This: How to best
merge two well-functioning
departments in an
advertising firm is an
example of this kind of
problem.
LO 10.3: Describe the key
elements of problem-solving
meetings
c.
Prescriptive
Consider This: How to best
merge two well-functioning
departments in an
advertising firm is an
example of this kind of
problem.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
Interactive
Consider This: How to best
merge two well-functioning
departments in an
advertising firm is an
example of this kind of
problem.
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 7
Assessment
Multiple-choice
Type
Question Stem
What method do journalists typically use to pinpoint a certain issue?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Six questions technique
X
b.
Policy technique
Consider This: This
approach can help a team
identify and then further
define and limit a problem,
as well as help the members
move to the next step in the
process, which is analyzing
the problem.
LO 10.3: Describe the key
elements of problem-solving
meetings
c.
Delphi technique
Consider This: This
approach can help a team
identify and then further
define and limit a problem,
as well as help the members
move to the next step in the
process, which is analyzing
the problem.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
Nominal group technique
Consider This: This
approach can help a team
identify and then further
define and limit a problem,
as well as help the members
move to the next step in the
process, which is analyzing
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
Question Title
M/C Question 8
Assessment
Type
Multiple-choice
Question Stem
A problem for which there is an immediate solution is called a(n) ________
problem.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
structured
X
b.
prescriptive
Consider this: For this type
of problem, one right
answer exists, uncertainty is
low, and using only a few
strategies could accomplish
the outcome.
LO 10.3: Describe the key
elements of problem-solving
meetings
c.
interactive
Consider this: For this type
of problem, one right
answer exists, uncertainty is
low, and using only a few
strategies could accomplish
the outcome.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
unstructured
Consider this: For this type
of problem, one right
answer exists, uncertainty is
low, and using only a few
strategies could accomplish
the outcome.
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Difficulty
Level
(mark X where
applicable)
Easy
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 9
Assessment
Type
Multiple-choice
Question Stem
While analyzing a problem, a group should ________ to weigh the positives
and negatives of a suggested resolution.
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
be broken into smaller
teams
X
b.
develop a feasible list of
criteria
Consider This: Sometimes,
team members may feel
more comfortable
expressing their
disagreement to fewer
members.
LO 10.3: Describe the key
elements of problem-solving
meetings
c.
engage in a brainstorming
process
Consider This: Sometimes,
team members may feel
more comfortable
expressing their
disagreement to fewer
members.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
play the devil’s advocate
Consider This: Sometimes,
team members may feel
more comfortable
members.
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Difficulty
Level
Easy
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Question Title
M/C Question 10
Assessment
Type
Multiple-choice
Question Stem
At which stage of the problem-solving process does criteria identification
and the development of goals and standards take place?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Problem analysis
X
b.
Problem detection
Consider This: This process
helps clarify the pertinent
issues and evaluate possible
resolutions.
LO 10.3: Describe the key
elements of problem-solving
meetings
c.
Solution generation
Consider This: This process
helps clarify the pertinent
issues and evaluate possible
resolutions.
LO 10.3: Describe the key
elements of problem-solving
meetings
d.
Solution implementation
Consider This: This process
helps clarify the pertinent
issues and evaluate possible
resolutions.
LO 10.3: Describe the key
elements of problem-solving
meetings
Learning
Objective
LO 10.3: Describe the key elements of problem-solving meetings
Topic/Concept
Planning Problem-Solving Meetings
Level
(mark X where
applicable)
X
Skill Level
(mark X where
applicable)
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question Title
M/C Question 11
Assessment
Type
Multiple-choice
Question Stem
The members of a creative writing team are asked come up with ideas for a
new publicity campaign. The members are further asked to individually
submit their proposals via their smartphones. After the submission of every
idea, they are shown to everyone on the team. Which problem-solving
method did the team use?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Electronic brainstorming
X
b.
Traditional brainstorming
Consider This: This process
can be performed by group
members who are all in the
same room or by
geographically distant
members through their
computers or phones.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
c.
Policy technique
Consider This: This process
can be performed by group
members who are all in the
same room or by
geographically distant
members through their
computers or phones.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
d.
Six Questions technique
Consider This: This process
can be performed by group
members who are all in the
same room or by
geographically distant
members through their
computers or phones.
LO 10.4: Report strategies
and techniques that help in
developing team creative
solutions
Learning
Objective
LO 10.4: Report strategies and techniques that help in developing team
creative solutions
Topic/Concept
Developing Creative Solutions
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 12
Assessment
Type
Multiple-choice
Question Stem
During a meeting, the team leader talked throughout the session and did
not encourage any other member to speak up or share ideas and opinions
with the group. This effectively reduced the meeting to a rambling
monologue, devoid of any give-and-take dialogue. What did the team leader
fail to do during the meeting?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Be a gatekeeper
X
b.
Focus on the goal
Consider This: The team
leader should have urged
less talkative members to
participate and tried to limit
his lengthy contributions.
LO 10.5: Identify different
ways of facilitating meeting
interaction
c.
Monitor time
Consider This: The team
leader should have urged
less talkative members to
participate and tried to limit
his lengthy contributions.
LO 10.5: Identify different
ways of facilitating meeting
interaction
d.
Determine meeting goals
Consider This: The team
leader should have urged
less talkative members to
participate and tried to limit
his lengthy contributions.
LO 10.5: Identify different
ways of facilitating meeting
interaction
Learning
Objective
LO 10.5: Identify different ways of facilitating meeting interaction
Topic/Concept
Managing Meeting Interaction
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
Question Title
M/C Question 13
Assessment
Type
Multiple-choice
Question Stem
Graham was acting as the facilitator at a problem-solving meeting. He
noticed that Denise, one of the participants, was continually going off-topic
and rambling on about noncritical issues. He told Denise, “I’m not sure I
understand how your observation relates to our meeting goal.” Graham’s
comment helped Denise get back on track to the topic at hand. What
strategy of keeping a team focused on its objective did Graham use?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Metadiscussion
X
b.
Piggyback
Consider This: This process
includes comments about
the discussion process
rather than the topic under
consideration.
LO 10.5: Identify different
ways of facilitating meeting
interaction
c.
Groupthink
Consider This: This process
includes comments about
the discussion process
rather than the topic under
consideration.
LO 10.5: Identify different
ways of facilitating meeting
interaction
d.
Brainstorm
Consider This: This process
includes comments about
the discussion process
rather than the topic under
consideration.
LO 10.5: Identify different
ways of facilitating meeting
interaction
Learning
Objective
LO 10.5: Identify different ways of facilitating meeting interaction
Topic/Concept
Managing Meeting Interaction
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 14
Assessment
Type
Multiple-choice
Question Stem
The president of an architecture firm is a world-renowned architect. She
notices that whenever she comes up with an idea during meetings with her
development team, the rest of the members never question or challenge it.
They quickly accept the idea without critically analyzing its pros and cons.
What are the team members engaging in?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Groupthink
X
b.
Effective consensus
Consider This: This is a
faulty sense of agreement
that occurs when team
members seemingly agree,
but they primarily want to
avoid conflict.
LO 10.5: Identify different
ways of facilitating meeting
interaction
c.
Evaluation
Consider This: This is a
faulty sense of agreement
that occurs when team
members seemingly agree,
but they primarily want to
avoid conflict.
LO 10.5: Identify different
ways of facilitating meeting
interaction
d.
Silent brainstorming
Consider This: This is a
faulty sense of agreement
that occurs when team
members seemingly agree,
but they primarily want to
avoid conflict.
LO 10.5: Identify different
ways of facilitating meeting
interaction
Learning
Objective
LO 10.5: Identify different ways of facilitating meeting interaction
Topic/Concept
Managing Meeting Interaction
Difficulty
Level
(mark X where
applicable)
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 15
Assessment
Type
Multiple-choice
Question Stem
Alfredo was a marketing executive at an IT firm. He regularly noticed that
the team meetings he attended were extremely long. Alfredo also observed
team members jumping from one idea to the next, without staying focused
on the main topic. When he was made team leader of one of the projects,
Alfredo decided to try to work on the issues he noticed in earlier meetings.
What should Albert do?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
a.
Provide meeting structure
X
b.
Encourage meeting
interaction
Consider This: This process
involves developing a well-
defined agenda and other
techniques that help a group
or team stay focused on the
task at hand.
LO 10.1: Identify and
describe structure and
interaction as the two key
defining components of any
meeting
c.
Focus on task messages
Consider This: This process
involves developing a well-
defined agenda and other
techniques that help a group
or team stay focused on the
task at hand.
LO 10.1: Identify and
describe structure and
interaction as the two key
defining components of any
meeting
d.
Encourage groupthink
Consider This: This process
involves developing a well-
defined agenda and other
techniques that help a group
or team stay focused on the
task at hand.
LO 10.1: Identify and
describe structure and