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Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
Chapter 10: Leadership and Conflict Management
Test Bank
1. Early researchers believed leadership ability was a(n)
2. Organizations that pass the leadership roles onto the children of former leaders most likely
view leadership as a(n)
3. Mutual influence, common purpose, and collaboration are marks of
4. A supervisor’s authority to approve a timesheet is what kind of power?
5. A manager who takes away a promotion offer as punishment for an employee’s behavior is
exercising her _______ power.
6. Managerial functions include important duties such as being in charge of and responsible for
various goals and functions in an organization, while leadership functions include
_________________ followers as opposed to subordinates.
7. A company hires a consultant to give a presentation to the staff because she is a cocreator of
the customer relations management software the company uses. The consultant has
8. What belief is held by Theory X managers?
9. Theory Y managers believe
10. The idea that workers are for working and managers are for thinking is characteristic of
which leadership style?
11. Lucinda cares a lot about the amount of work being produced by her team, but she is also
concerned about her employees’ job satisfaction. Which style describes Lucinda?
12. Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.
13. Excellent leaders assess each situation and then select the leadership style and
accompanying communication style that best fits the situation using three factors: the leader-
follower relationship, the task structure, and the position power. This is a situational leadership
theory called
14. Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?
15. When should a leader meet a new employee?
16. Giving team members homework or tasks at meetings
17. What should a leader do in between meetings?
18. Kyler did not finish his task and is unable to report on it for the meeting. What should the
leader of his team do?
19. Leaders should give their positive feedback
20. Negative feedback should be given
21. Having ___________ means that you have magnetic charm, allure, and you are able to
appeal to others.
22. Which of the following is an appropriate use of reward power?
23. Matt recently landed a job at a successful company after he linked up with a former
fraternity member who was now the hiring manager. Matt's case is an example of
24. Alex recently began working for a new manager who motivates him to work for the good of
the company instead of for himself. Alex's manager is an example of a(n) ________ leader.
25. Which of the following is an example of healthy face-saving behavior?
26. Although administrative assistants may not have a manager title, they still retain power in
an organization.
27. Being well connected in the business world gives you a type of power known as connection
power.
28. In the laissez-faire leadership style, leaders make decisions based on the will of the people.
29. McGregor’s Theory X managers utilize a top-down approach to communication.
30. The ___________________ includes five managerial styles: impoverished, country club,
authoritative, middle-of-the road, and team.
31. Part of the role of a manager is to make sure vacant positions are filled as quickly as
possible.
32. Skipping over under prepared employees during meetings is the best way to maximize
everyone’s time.
33. Leaders should publicly and privately give team members credit for successes.
34. Performance evaluations should occur more often than once a year.
35. One of the most effective ways to motivate employees is to develop shared goals.
36. Describe Blake and Mouton’s Managerial Grid, its two dimensions, and five styles that are
included.
37. How should a leader make criticism constructive? List and describe at least five strategies.
38. List and describe at least five types of “difficult people” you may encounter in the
workplace. Give an example from your own experience in which you encountered one or more
of these types of individuals.
39. ______________is a dynamic relationship based on mutual influence and common purpose.
40. ______________is a person’s rank or position in an organization.
41. The _________ is the higher-status person and the ____________is the lower-status
person.
Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
42. The five types of power identified by French and Raven are coercive power, legitimate,
power, reward power, connection power, expert power and
43. Job title equals leadership.
44. Under the ______________style, the leader makes all the decisions with little input from
45. In the _______________style, the leader follows the will of the people, or at least the
majority of the people, with decisions often being made through voting.
46. With the ___________ style, the team makes the decisions with little input from the leader.
47. The ______________ has a low concern for both people and task.
48. The _______________has a moderate level of concern for both people and task, while the
team manager has a high concern for both people and task.
49. According to ________________, there’s no best way for managers to lead.
50. ________________ leaders are leaders who articulate a goal or vision to an organization
and then inspire followers to make that vision a reality, requiring them to transcend their own
personal interests for the good of the organization.
