Testbank Questions
Title/Author: Beebe-Mottet
Chapter Number: 1
Question Counts Required:
Multiple Choice – 10 questions @ Bloom’s level:
Understanding
10
Multiple Choice – 15 questions @ Bloom’s AAE
15
Short Answer – 5 questions @ Bloom’s AAE
5
Essay – 5 questions @ Bloom’s AAE
5
Total questions per chapter:
35
Note: Here starts 10 Multiple Choice Understanding level questions
Question
Title
M/C Question 1
Assessment
Type
Multiple-choice
Question
Stem
The person who keeps things organized and emphasizes accomplishing
specific tasks in an organization is called a(n)
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
manager.
X
b.
leader.
Consider This: This person is
appointed to coordinate and
facilitate organizational
processes.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
decoder.
Consider This: This person is
appointed to coordinate and
facilitate organizational
processes.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
encoder.
Consider This: This person is
appointed to coordinate and
facilitate organizational
processes.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 2
Assessment
Type
Multiple-choice
Question
Stem
Which ability does communication competence enhance?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Leadership
X
b.
Relational
Consider This: This ability
helps to influence others
through communication.
LO 1.1: Review how
communication skills
determine leadership
qualities
c.
Transactional
Consider This: This ability
helps to influence others
through communication.
LO 1.1: Review how
communication skills
determine leadership
d.
Professional
Consider This: This ability
helps to influence others
through communication.
LO 1.1: Review how
communication skills
determine leadership
qualities
Learning
Objective
LO 1.1: Review how communication skills determine leadership qualities
Topic/Conce
pt
Communication and Leadership
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 3
Assessment
Type
Multiple-choice
Question
Stem
Which process is more sophisticated than just sending and receiving
messages?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Human communication
X
Consider This: This is the
process of understanding
everything that happens in
this world, and sharing that
understanding with others
with the help of verbal and
nonverbal messages.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
this world, and sharing that
understanding with others
with the help of verbal and
nonverbal messages.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Task dimension
Consider This: This is the
process of understanding
everything that happens in
this world, and sharing that
understanding with others
with the help of verbal and
nonverbal messages.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Relational dimension
Consider This: This is the
process of understanding
everything that happens in
this world, and sharing that
understanding with others
with the help of verbal and
nonverbal messages.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 4
Assessment
Type
Multiple-choice
Question
Stem
Which process helps us to connect to others?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Sharing sense
X
b.
Making sense
Consider This: This is the
process of using words and
nonverbal cues such as
facial expressions, clothing,
gestures, etc., to
communicate our thoughts
and ideas to others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Creating meaning
Consider This: This is the
process of using words and
nonverbal cues such as
facial expressions, clothing,
gestures, etc., to
communicate our thoughts
and ideas to others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Sharing meaning
Consider This: This is the
process of using words and
nonverbal cues such as
facial expressions, clothing,
and ideas to others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
Easy
X
where
applicable)
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 5
Assessment
Type
Multiple-choice
Question
Stem
What messages do you send and receive simultaneously?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Transactional
X
b.
Encoded
Consider This: This is when
you communicate with a
person who is physically
present.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Decoded
Consider This: This is when
you communicate with a
person who is physically
present.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Relational
Consider This: This is when
present.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
LO 1.2: Recognize that communication occurs only when it reaches the
pt
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 6
Assessment
Type
Multiple-choice
Question
Stem
________ can be verbal or nonverbal.
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Symbols
X
b.
Decoders
Consider This: These
represent thoughts,
concepts, objects, or
experiences.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Channels
Consider This: These
represent thoughts,
concepts, objects, or
experiences.
LO 1.2: Recognize that
when it reaches the desired
audience
d.
Feelings
Consider This: These
represent thoughts,
concepts, objects, or
experiences.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 7
Assessment
Type
Multiple-choice
Question
Stem
Which component of communication is related to the physical, historical,
and psychological communication environment?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Context
X
b.
Source
Consider This: This is one of
the components of
communication such as
source, message, channel,
receiver, noise, and
feedback.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
c.
Task
Consider This: This is one of
the components of
communication such as
source, message, channel,
receiver, noise, and
feedback.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Content
Consider This: This is one of
the components of
communication such as
source, message, channel,
receiver, noise, and
feedback.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 8
Assessment
Type
Multiple-choice
Question
Stem
Which type of report provides updates on the status of a project?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Progress
X
budget.
LO 1.1: Review how
communication skills
determine leadership
qualities
c.
Formal
Consider This: This report
contains information about
whether a project is within
budget.
LO 1.1: Review how
communication skills
determine leadership
qualities
d.
Business
Consider This: This report
contains information about
whether a project is within
budget.
LO 1.1: Review how
communication skills
determine leadership
qualities
Learning
Objective
LO 1.1: Review how communication skills determine leadership qualities
Topic/Conce
pt
Communication and Leadership
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 9
Assessment
Type
Multiple-choice
Question
Stem
The process that allows the speaker to adapt the communication to ensure
listeners understand the message is called
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
responding.
X
b.
hearing.
Consider This: This process
is one in which listeners let
the speaker know how well
they understood the
message, how the message
affects them, and whether
they agree with the
message.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
c.
writing.
Consider This: This process
is one in which listeners let
the speaker know how well
they understood the
message, how the message
affects them, and whether
they agree with the
message.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
d.
interpreting.
Consider This: This process
is one in which listeners let
the speaker know how well
they understood the
message, how the message
affects them, and whether
they agree with the
message.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
Learning
Level
(mark X
where
applicable)
X
Skill Level
(mark X
where
applicable)
Question
Title
M/C Question 10
Assessment
Type
Multiple-choice
Question
Stem
_________ is the process of receiving, constructing meaning from, and
reacting to verbal and nonverbal messages.
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Listening
X
b.
Hearing
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let
the other person know it
was received.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
c.
Responding
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let
was received.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
d.
Interpreting
Consider This: During this
process, we accept the
message, decode, or assign
meaning to it, and then let
the other person know it
was received.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
applicable)
Easy
X
Skill Level
(mark X
where
applicable)
Note: Here starts 15 Multiple Choice Apply, Analyze, Evaluate level questions
Question
Title
M/C Question 11
Assessment
Type
Multiple-choice
Question
Stem
Peter and Arnold are in graduate school. They are assigned a project and
meet at the library to discuss the specifics. Peter shares the information he
had collected during his research while Arnold listens and tries to
understand what Peter is saying. In this scenario, what role is Peter
playing?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Source
X
b.
Receiver
Consider This: This person is
the originator of the
expressed ideas and
feelings.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Channel
Consider This: This person is
the originator of the
expressed ideas and
feelings.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Leader
Consider This: This person is
the originator of the
expressed ideas and
feelings.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
applicable)
What You
Know
It
It
X
Question
Title
M/C Question 12
Assessment
Type
Multiple-choice
Question
Stem
Joseph, manager at Mottola, Inc., calls a meeting with his team to discuss a
new project. In the meeting, he motivates his team members, sets their
work agenda for the project, and alleviates any concerns about the
schedule. In this scenario, what role is Joseph playing?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Leader
X
b.
Communicator
Consider This: A manager
takes up this role when he
or she influences the group
in new and creative ways.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
Receiver
Consider This: A manager
takes up this role when he
or she influences the group
in new and creative ways.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
Interpreter
Consider This: A manager
takes up this role when he
or she influences the group
in new and creative ways.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 13
Assessment
Type
Multiple-choice
Question
Stem
A marketing team is worried about an upcoming project because it entails
using numerous technologies they have just learned. The team’s manager
explains how to approach the project, specifically identifying the terms and
the people in other departments to go to for help. The team is reassured
and decides to follow her tips. In this scenario, which role are the
employees playing?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Follower
X
b.
Receiver
Consider This: This person
has more power and
influence in the organization
than what he or she
perceives.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
Leader
Consider This: This person
has more power and
influence in the organization
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
Decoder
Consider This: This person
has more power and
influence in the organization
than what he or she
perceives.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 14
Assessment
Type
Multiple-choice
Question
Stem
Paul is a high school English teacher, and after several months at a new
school, he realizes the students are not effectively able write and talk when
interacting with their teachers. They also failed to perform in their written
and verbal exams. What skills do the students lack?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Communication
X
b.
Leadership
Consider This: Studies have
shown that the lack of this
skill appeared to be a major
stumbling block for new
entrants into the job
market.
LO 1.1: Review how
communication skills
determine leadership
c.
Transactional
Consider This: Studies have
shown that the lack of this
skill appeared to be a major
stumbling block for new
entrants into the job
market.
LO 1.1: Review how
communication skills
determine leadership
qualities
d.
Nonverbal
Consider This: Studies have
shown that the lack of this
skill appeared to be a major
stumbling block for new
entrants into the job
market.
LO 1.1: Review how
communication skills
determine leadership
qualities
Learning
Objective
LO 1.1: Review how communication skills determine leadership qualities
Topic/Conce
pt
Communication and Leadership
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 15
Assessment
Type
Multiple-choice
Question
Stem
After working hard and earning honors during his first year in a difficult
engineering program, Andrew was awarded the best student in his group.
While handing him the certificate, his professor said, “Well done,” without
any enthusiasm, and Andrew also noticed the professor didn’t meet his eye.
From the professor’s reaction, Andrew knew he was not happy with him for
some reason. Which dimension of communication message is implied by the
professor?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Relational
X
b.
Task
Consider This: This
dimension offers cues about
emotions and attitudes of
the speaker toward others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Feedback
Consider This: This
dimension offers cues about
emotions and attitudes of
the speaker toward others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Noise
Consider This: This
dimension offers cues about
emotions and attitudes of
the speaker toward others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X