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Name:
Class:
Date:
chapter 1
Indicate the answer choice that best completes the statement or answers the question.
1. One of the benefits of online communication—such as social networking sites and blogs—is that it can help
bolster a real sense of community.
a.
True
b.
False
2. Even in our close personal relationships, we can communicate both impersonally and personally within the
same interaction.
a.
True
b.
False
3. Meta-communication involves:
a.
communicating with yourself.
b.
communicating with others.
c.
communicating impersonally.
d.
communicating about communication.
4. The result of exchanging a series of messages is called:
a.
a message.
b.
an interaction.
c.
communication.
d.
context.
5. All of these are true statements about ethics EXCEPT that it:
a.
is based upon moral codes.
b.
means not intentionally hurting others.
c.
means treating others with respect.
d.
means attaining instrumental goals.
6. You and your roommate are discussing which one of you will get the larger bedroom in your new apartment.
He says he doesn't want the room, but you realize he does by how he keeps looking at it and the tone of his
voice. You decide to let him have it. This is an example of what type of communication?
a.
impersonal
b.
I-It
c.
intrapersonal
d.
transactional
7. Appropriateness is a characteristic of communication competence that takes into account the "shoulds,"
"shouldn'ts," and norms of communication.
a.
True
b.
False
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chapter 1
8. Intrapersonal communication is different from dyadic communication because it involves only one person.
a.
True
b.
False
9. Chris meets with his partner to discuss ending their relationship. What type of interpersonal goal is he
seeking?
a.
self-presentation
b.
relationship
c.
instrumental
d.
personal
10. According to communication competence research, communication skills cannot be learned; we are either
born with them or not.
a.
True
b.
False
11. Communicating via text message, Facebook, instant message, and e-mail is referred to as:
a.
meta-communication.
b.
online communication.
c.
mediated communication.
d.
intrapersonal communication.
12. Interpersonal communication competence is simply a matter of acquiring knowledge about communication.
a.
True
b.
False
13. In an I-It relationship, we:
a.
focus upon differences.
b.
fail to acknowledge other viewpoints.
c.
view the other person as an object.
d.
All of the options are correct.
14. You are meeting your partner's parents for the first time and you want to be perceived as trustworthy, caring,
and credible. What type of interpersonal goal are you hoping to accomplish?
a.
self-presentation
b.
relationship
c.
instrumental
d.
personal
15. Which of these actions should be done when communicating online?
a.
create "draft" messages before sending
b.
choose the appropriate medium
c.
remember that online posts are permanent
Name:
Class:
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chapter 1
d.
All of the options are correct.
16. Self-actualization needs include our desire to have others' respect and admiration.
a.
True
b.
False
17. Which of these communication models is considered collaborative and multidirectional?
a.
Transactional Communication Model
b.
Action Communication Model
c.
Linear Communication Model
d.
Interactive Communication Model
18. Which of these behaviors is NOT an example of online communication?
a.
texting
b.
using e-mail
c.
going on Facebook
d.
using meta-communication
19. If Aaron is very sensitive to and aware of the communication context and the appropriateness of his
communication, he is:
a.
using meta-communication.
b.
using impersonal communication.
c.
being a high self-monitor.
d.
being a low self-monitor.
20. Which of these large-group influences does culture include?
a.
ethnicity
b.
religion
c.
sexual orientation
d.
All of the options are correct.
21. Interpersonal communication competence consists of communicating in appropriate, effective, and ethical
ways.
a.
True
b.
False
22. High self-monitors are not likely to change their communication behavior based on the context or situation.
a.
True
b.
False
23. Which goals can be accomplished through effectiveness?
a.
self-presentational goals
b.
social goals
Name:
Class:
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chapter 1
c.
relationship goals
d.
All of the options are correct.
24. Interpersonal communication can be considered:
a.
intentional.
b.
dynamic.
c.
irreversible.
d.
All of the options are correct.
25. Content information is primarily communicated through:
a.
verbal messages.
b.
body language.
c.
facial expressions.
d.
nonverbal cues.
26. According to Maslow's hierarchy of needs, we must satisfy social and self-esteem needs before self-
actualization needs.
a.
True
b.
False
27. Text messaging and e-mail demonstrate which type of communication model?
a.
transactional
b.
interactive
c.
multidimensional
d.
linear
28. While on a dinner date with a person you met online, your friend treats the server disrespectfully by
snapping his fingers, pointing, and demanding, "Server, we need more coffee." He is illustrating what kind of
relationship?
a.
Me-You
b.
It-Thou
c.
I-It
d.
I-Thou
29. The linear communication model conceptualizes communication as a simple one-way form of
communication.
a.
True
b.
False
30. Which of these goals is NOT a specific goal of interpersonal communication?
a.
self-presentation
b.
instrumental
c.
relationship
Name:
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chapter 1
d.
cultural
31. According to research into sexual orientation, gay and lesbian individuals communicate in distinctly
different ways than do straight individuals.
a.
True
b.
False
32. Your bedroom, workplace, and classroom are all examples of context.
a.
True
b.
False
33. Which human need in Maslow's hierarchy has to do with the desire for recognition and admiration?
a.
self-actualization
b.
self-esteem
c.
safety
d.
physical
34. The text suggests that intrapersonal and interpersonal communication refer to basically the same
phenomenon.
a.
True
b.
False
35. Interpersonal communication involves all of these characteristics EXCEPT:
a.
dynamic.
b.
transactional.
c.
dyadic.
d.
impersonal.
36. As an employee for a cell-phone company, Zach sells many phones by misleading customers about their
monthly fees. What component of competent interpersonal communication does Zach lack when he engages in
his behavior?
a.
effectiveness
b.
appropriateness
c.
ethics
d.
instrumental goals
37. Nelson met Jason online and began texting him. The first night they were up until dawn texting each other.
Their relationship could be BEST characterized as:
a.
Me-You.
b.
It-Thou.
c.
I-It.
d.
I-Thou.
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38. Whether or not we intend to communicate, our words and actions can communicate meanings to others.
a.
True
b.
False
39. An I-Thou relationship is characterized by all of these actions EXCEPT:
a.
embracing similarities between yourself and others.
b.
focusing on the differences between yourself and others.
c.
striving to see things from others' point of view.
d.
communicating honestly with others.
40. Auditory, visual, tactile, olfactory, and oral are all examples of:
a.
media.
b.
context.
c.
channels.
d.
noise.
41. Relationship information is primarily communicated through:
a.
verbal messages.
b.
online messages.
c.
nonverbal cues.
d.
Both A and B are correct.
42. Josh is very assertive and goal-oriented; however, he forgets to consider the impact of his communication
on other people, who are often offended by his communication. What component of interpersonal
communication competence is he lacking?
a.
appropriateness
b.
effectiveness
c.
ethics
d.
behavioral flexibility
43. Which of these is a large-group influence on your culture?
a.
attitudes
b.
practices
c.
beliefs
d.
age
44. Impersonal communication can significantly impact our thoughts, behaviors, emotions, and relationships.
a.
True
b.
False
45. Which need in Maslow's hierarchy involves forming satisfying and healthy emotional bonds with others?
a.
self-actualization
b.
self-esteem
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c.
safety
d.
social
46. If Marcus carefully considers the context and prefers communication to occur with clearly defined
expectations, he is exemplifying:
a.
neuroticism.
b.
intrapersonal communication.
c.
meta-communication.
d.
self-monitoring.
47. The term gender refers to the biological differences between women and men.
a.
True
b.
False
48. Suppose you had been looking forward all month to seeing a show with your girlfriend; however, she is
having a very bad week and wants to stay home. Despite this, you go see the show without her. What goal of
effectiveness are you prioritizing?
a.
instrumental
b.
social
c.
self-presentation
d.
relationship
49. Which of these issues is important to understanding the complexities of interpersonal communication?
a.
culture
b.
sexual orientation
c.
gender
d.
All of the options are correct.
50. Gender, unlike biological sex, is something that is learned.
a.
True
b.
False
51. Which of these issues is NOT important to understanding the complexities of interpersonal communication?
a.
culture
b.
sexual orientation
c.
gender
d.
biological sex
52. The dynamic nature of interpersonal communication implies that:
a.
interpersonal communication is in flux.
b.
no two interactions with the same person will ever be the same.
c.
no two moments within the same interaction will ever be the same.
d.
All of the options are correct.
Name:
Class:
Date:
chapter 1
53. Interpersonal communication competence requires:
a.
an awareness of accepted norms.
b.
a desire to achieve your goals.
c.
a desire to treat people with respect and honesty.
d.
All of the options are correct.
54. Buber suggests that in an I-Thou relationship we forge meaningful bonds with others, treating them with the
same respect we demand for ourselves.
a.
True
b.
False
55. "One cannot not communicate" means that:
a.
communication can be unintentional.
b.
others may attach meaning to anything you say.
c.
others may attach meaning to anything you do (or don't do).
d.
All of the options are correct.
56. According to Buber, treating others as "objects which we observe, that are there for our use and
exploitation" is a characteristic of what type of relationship?
a.
I-Thou
b.
I-It
c.
impersonal
d.
dyadic
57. What is self-monitoring?
a.
observing your own communication and the norms of the situation
b.
making sure you don't flame while communicating online
c.
understanding how gender impacts your communication decisions
d.
All of the options are correct.
58. Effectiveness aims to accomplish all of these goals EXCEPT:
a.
self-presentational goals.
b.
social goals.
c.
instrumental goals.
d.
relationship goals.
59. According to Maslow, which need do we fulfill after all other needs are met?
a.
self-actualization
b.
self-esteem
c.
social
d.
physical
Name:
Class:
Date:
chapter 1
60. Which of these traits does NOT necessarily demonstrate ethical communication?
a.
neutrality
b.
positivity
c.
respect
d.
kindness
61. Although Mark goes to the same coffee shop every morning, he hasn't learned the barista's name and
sometimes fails to notice when someone else is working her shift. Mark's relationship with the barista can
BEST be described as:
a.
I-Thou.
b.
I-It.
c.
interactional.
d.
intrapersonal.
62. Which need in Maslow's hierarchy involves job stability and protection from violence?
a.
self-actualization
b.
self-esteem
c.
safety
d.
physical
63. Communication is reversible.
a.
True
b.
False
64. According to the text, interpersonal communication is dynamic, meaning that once it has been sent it cannot
be taken back.
a.
True
b.
False
65. To practice ethical communication, one needs to avoid intentionally hurting others through communication.
a.
True
b.
False
66. Meta-communication focuses on content information rather relationship information.
a.
True
b.
False
67. Collaboration is associated with which communication model?
a.
linear
b.
interactive
c.
transactional
d.
All of the options are correct.
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Class:
Date:
chapter 1
68. Dan and Rizwan have a conflict in front of friends, which causes embarrassment to them both. Later they
have a conversation about what happened. When they discuss what they can and can't talk about in front of their
friends, they are engaging in:
a.
impersonal communication.
b.
intrapersonal communication.
c.
meta-communication.
d.
instrumental goals.
69. Low self-monitors assess their communication according to context.
a.
True
b.
False
70. Which of these is NOT an element found in the linear communication model?
a.
sender
b.
noise
c.
feedback
d.
receiver
71. Culture does NOT include sexual orientation or gender.
a.
True
b.
False
72. The dynamic nature of interpersonal communication suggests that communication is constantly in motion
and changing over time.
a.
True
b.
False
73. What part of communication competence has to do with the ability to practice repeatable goal-directed
behavioral patterns in your interpersonal relationships?
a.
appropriateness
b.
effectiveness
c.
ethics
d.
communication skills
74. In an I-It relationship, we are less likely to treat others as objects.
a.
True
b.
False
75. Dyadic communication usually involves:
a.
one person.
b.
two people.
c.
a small group.
d.
a large group.
Name:
Class:
Date:
chapter 1
76. According to Maslow's hierarchy of needs, which basic need must be met before higher-level ones can be
satisfied?
a.
self-actualization
b.
self-esteem
c.
safety
d.
physical
77. The transactional model of communication suggests that communication is multidirectional and that senders
and receivers collaboratively create meaning.
a.
True
b.
False
78. Which of these statements is true regarding the issue of gender in interpersonal communication?
a.
Gender refers to biological differences between women and men.
b.
Gender largely consists of information that is learned.
c.
Gender refers to one's attraction to men.
d.
Gender refers to one's attraction to women.
79. Interpersonal communication occurs when the other person is viewed as:
a.
I-Thou.
b.
It-Thou.
c.
I-It.
d.
Thou-It.
80. Interpersonal communication competence cannot be improved.
a.
True
b.
False
81. According to the textbook, all of these actions could be considered examples of ethical behavior EXCEPT:
a.
withholding important feelings and information in an interpersonal relationship.
b.
communicating in an honest, accurate, and thoughtful way.
c.
trying to understand and respect others before evaluating or responding to their messages.
d.
condemning communication that degrades people through intolerance, distortion, or intimidation.
82. Intrapersonal communication involves:
a.
one person.
b.
two people.
c.
a small group.
d.
a large group.
83. Which of these characteristics is NOT a feature of the interactive communication model?
a.
feedback
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b.
fields of experience
c.
collaboration
d.
message
84. Melinda is overly concerned about the thoughts and feelings of others, often leaving her own needs unmet.
What component of communication competence is she lacking?
a.
appropriateness
b.
effectiveness
c.
ethics
d.
behavioral flexibility
85. If Aidan generally ignores social norms in favor of "acting like himself," he is:
a.
being a high self-monitor.
b.
demonstrating intrapersonal communication.
c.
being a low self-monitor.
d.
demonstrating meta-communication.
86. Auditory, visual, tactile, olfactory, and oral are all types of channels.
a.
True
b.
False
87. Relationship information is a specific form of meta-communication.
a.
True
b.
False
88. Culture is learned from:
a.
mass media.
b.
our teachers.
c.
our parents.
d.
All of the options are correct.
89. Interpersonal communication competence is composed of:
a.
ethics, effectiveness, and honesty.
b.
ethics, effectiveness, and appropriateness.
c.
effectiveness, appropriateness, and respect.
d.
ethics, appropriateness, and clarity.
90. Interpersonal communication is NOT characterized by which of these qualities?
a.
It is reversible.
b.
It can be intentional.
c.
It conveys content information.
d.
It conveys relationship information.
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91. Feedback and noise are the two additional components that make up the interactive communication model.
a.
True
b.
False
92. While having a serious conversation about your relationship, your romantic partner stops midsentence and
exclaims, "We are out of milk." Your partner's comment is an example of:
a.
interpersonal communication.
b.
intrapersonal communication.
c.
impersonal communication.
d.
interactive communication.
93. If one focused solely on appropriate communication, one would be considered a competent communicator.
a.
True
b.
False
Enter the appropriate word(s) to complete the statement.
94. Communication flowing in one direction, from a starting point to an end point, is portrayed in the _______
communication model.
95. _______ is the degree to which communication matches situational, relational, and cultural norms or
expectations.
96. _______ communication is a dynamic form of communication between two (or more) people in which the
messages exchanged significantly influence their relationships, thoughts, behaviors, and emotions.
97. Interpersonal communication involving pairs of people is _______.
98. _______ consists of verbal and nonverbal messages used by receivers to indicate reactions to
communication.
99. Interactions via the use of new media, including social networking, texting, and Snapchat, are examples of
_______ communication.
100. _______ is the ability to use communication to achieve interpersonal goals.
101. Communication involving only one person is _______ communication.
102. _______ communication treats others as unique individuals deserving of the same respect we accord
ourselves.
103. The _______ communication model views communication as a process between senders and receivers that
involves both feedback and fields of experience.
104. The person for whom a message is intended and delivered is the _______.
105. _______ are practical goals or tasks you want to achieve through interpersonal communication.
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106. Communication _______ are goal-directed behaviors routinely practiced in our interpersonal relationships.
107. _______ consist(s) of attitudes, values, beliefs, and experiences that communicators bring to an event.
108. _______ of communication are used for exchanging messages.
109. The endless variety of communication situations is known as _______.
110. Factors in the environment or context that impede messages from reaching their destination are referred to
as _______.
111. Other people are perceived as objects to be used and exploited in _______ communication.
112. Communication about communication is called _______.
113. _______ is/are the moral principles that guide our communication behaviors.
114. Consistently communicating in ways that are appropriate, effective, and ethical is a definition of _______
interpersonal communication.
115. _______ communication goals are designed to ensure that a communicator is perceived in a particular way.
116. _______ is the process through which people use messages to generate meanings within and across
contexts, cultures, channels, and media.
117. The "package" of information is the _______.
118. The sensory dimension along which communicators transmit information is a _______.
119. An individual who generates information to be communicated is the _______.
120. _______ can be defined as the social, psychological, and cultural traits associated with one sex or the
other.
121. Goals that involve building, maintaining, or terminating bonds with others are _______.
122. A view of communication that suggests that communication is multidirectional is represented by the
_______ communication model.
123. _______ is the process of observing our own communication and the norms of a situation in order to make
appropriate communication choices.
124. _______ can be defined as the exchange of messages.
125. _______ communication has a negligible impact upon our relationships, thoughts, behaviors, and
emotions.
126. _______ is an enduring emotional, romantic, sexual, or affectionate attraction to others.
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127. List and describe the four critical issues impacting the study of interpersonal communication today.
128. How can communication be both intentional and unintentional?
129. Define interpersonal communication and its four characteristics.
130. Identify the three defining characteristics of interpersonal communication competence.
131. Identify three communication modalities.
132. Explain the difference between Buber's I-Thou and I-It relationships.
133. What does your textbook suggest are potential benefits of studying interpersonal communication and
making informed communication decisions?
134. Define meta-communication and provide an example.
135. What is sexual orientation, and how can a continuum be used to describe it?
136. Identify the five suggestions for increasing online communication competence.
137. What is the first step in acquiring interpersonal communication competence?
138. What is intrapersonal communication?
139. Explain how people use self-monitoring in interpersonal communication.
140. What are the most basic needs defined by Maslow in his hierarchy of needs?
141. Explain the difference between low and high self-monitors.
142. What are the four principles of interpersonal communication?
143. How can you increase communication competence and skills?
144. Identify and explain Maslow's hierarchy of needs.
145. Provide an example of each of the three interpersonal communication goals.
146. What are two ways you can practice ethical communication?
147. Define interpersonal communication.
148. Define communication.
149. What is the difference between biological sex and gender?
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Answer Key
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Name:
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Name:
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Name:
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Name:
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Name:
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