Assessment
Type
Multiple-choice
Question
Stem
Palash and Viktor were working on their company’s new product launch
together. Viktor begins by sharing his ideas about how to prepare for the
launch. After he finishes explaining, he asks Palash if he understood and
agrees with his ideas. In this scenario, what role is Palash playing?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Receiver
X
b.
Communicator
Consider This: This is the
person who interprets the
message and determines if
the interaction is successful.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Leader
Consider This: This is the
person who interprets the
message and determines if
the interaction is successful.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Manager
Consider This: This is the
person who interprets the
message and determines if
the interaction is successful.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
applicable)
What You
Know
It
It
X
Question
Title
M/C Question 17
Assessment
Type
Multiple-choice
Question
Stem
A manufacturing company wants to organize a meeting to discuss the
quality of their new product with various customers. The head of the
marketing department is asked to tell all of the customers the time and
place of the meeting. What method of communication should the employee
use, and why?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Media-lean; it is used
when the information is
routine and
noncontroversial.
X
b.
Media-rich; it is used
when the message is
highly detailed and
complicated.
Consider This: This method
is used when one wants to
convey simple messages to
many people in a short span
of time.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
Nonverbal; it creates
powerful ideas with
greater impact than
words.
Consider This: This method
is used when one wants to
convey simple messages to
many people in a short span
of time.
leadership quality of
influencing others through
communication is an art
d.
Verbal; it consists of
symbols and a system of
rules that is easy for
people to understand.
Consider This: This method
is used when one wants to
convey simple messages to
many people in a short span
of time.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 18
Assessment
Type
Multiple-choice
Question
Stem
Marcos is handling a new project, for which he recruits 15 new employees.
All the team members are new to the company and project, so Marcos calls
a meeting to explain the details. At the meeting, he first introduces the
company and the systems they use. Then, he explains the nuances of the
project and the company’s expectations. Which term best describes the
principle of communication that Mark is following, and how is it helpful?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Leaders are aware of their
communication with
themselves and others; it
provides awareness of
one’s own thoughts,
assumptions,
communication behavior,
X
b.
Leaders effectively use
and interpret verbal
messages; it makes it
possible for people to
understand each other
effectively.
Consider This: This principle
is all about being conscious
of one’s interactions with
colleagues while at work.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
c.
Leaders listen and
respond thoughtfully to
others; it helps one to
know the needs and
requirements of others.
Consider This: This principle
is all about being conscious
of one’s interactions with
colleagues while at work.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
d.
Leaders appropriately
adapt messages to
others; it helps one’s
messages to have an
impact.
Consider This: This principle
is all about being conscious
of one’s interactions with
colleagues while at work.
LO 1.4: Describe the five
fundamental principles to
effectively increase
communication and
leadership skills
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 19
Question
Stem
Daphne needs to resolve an urgent issue with a client project. She visits her
boss’ office to discuss the problem, but her boss is occupied and doesn’t
have much time to chat. What type of communication should Daphne use to
limit or end the conversation?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Verbal
X
b.
Nonverbal
Consider This: It is the
message you actually say.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Transactional
Consider This: It is the
message you actually say.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Relational
Consider This: It is the
message you actually say.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 20
Assessment
Type
Multiple-choice
Question
Stem
Anneliese is an HR manager at Fisher Corporation. One Friday, she conducts
a game for the employees, where she explains a situation that involves
feelings and emotions. One person has to act out the given situation in a
way that another employee is able to understand what type of emotion the
first employee is exhibiting. In this scenario, how do the participants
communicate emotions and feelings?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
By sharing sense
X
b.
By creating meaning
Consider This: It is through
the process of
communicating
understanding of our
experiences that we connect
to other humans.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
By making sense
Consider This: It is through
the process of
communicating
understanding of our
experiences that we connect
to other humans.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
By encoding feedback
Consider This: It is through
the process of
communicating
understanding of our
experiences that we connect
to other humans.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Moderate
Difficult
Level
(mark X
where
applicable)
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 21
Assessment
Type
Multiple-choice
Question
Stem
Sergei is a consultant who just joined a multinational company, where he
will be leading the business unit. On his first day, he wants to send out a
letter to all the members of the team outlining his vision for the group and
the products they build. Which form of communication should Sergei use to
send this letter?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Email
X
b.
Sticky note
Consider This: This type of
messaging system
dominates the telephoning
form of business
communication.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
Progress report
Consider This: This type of
messaging system
dominates the telephoning
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
Formal report
Consider This: This type of
messaging system
dominates the telephoning
form of business
communication.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 22
Assessment
Type
Multiple-choice
Question
Stem
Salama, a project lead, is given a project with unclear deadlines and
expectations. Therefore, she creates a plan by breaking the project up into
smaller pieces, hoping the team can proceed with the parts that are clearly
defined. However, the team is confused and unable to understand Salama’s
project plan. In this situation, what should Salama do to help her team?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Call for a meeting to
motivate and explain the
project plan.
X
b.
Write an email to explain
the project.
Consider This: This type of
communication happens
between more than two
people for a particular
purpose, especially for
formal discussion.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
c.
Write a memo about the
project.
Consider This: This type of
communication happens
between more than two
people for a particular
purpose, especially for
formal discussion.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
Provide a progress report
about the project.
Consider This: This type of
communication happens
between more than two
people for a particular
purpose, especially for
formal discussion.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 23
Assessment
Type
Multiple-choice
Question
Stem
Sandy heads the creative team at an advertising agency. One client wants
to quickly launch an advertisement to counter a competitor’s
advertisement, so Sandy tells the team they will need to work several late
nights and a few Saturdays. One of her team members sighs loudly, crosses
her arms, and rolls her eyes. Which type of response is the team member
displaying?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Nonverbal
X
b.
Verbal
Consider This: This behavior
provides information to
others about your emotions
and interest, or lack of
interest.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Transactional
Consider This: This behavior
provides information to
others about your emotions
and interest, or lack of
interest.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Relational
Consider This: This behavior
provides information to
others about your emotions
and interest, or lack of
interest.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
Communication: Making Sense and Sharing Sense
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 24
Assessment
Type
Multiple-choice
Question
Stem
Wilhelm is a manager at a consulting agency. He always wears black
pinstripe suits, white shirts, and monogrammed ties, and looks like
someone who is going to make things happen. Nobody ever questions his
ability to manage the project. From the very start, Wilhelm has commanded
everyone’s respect. In this scenario, what is Wilhelm adopting?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Good dressing sense
X
b.
Good eye contact
Consider This: This
technique indirectly
increases a person’s
credibility and helps gain
admiration from others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
c.
Good vocal delivery
Consider This: This
technique indirectly
increases a person’s
credibility and helps gain
admiration from others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
d.
Good facial expression
Consider This: This
technique indirectly
admiration from others.
LO 1.2: Recognize that
communication occurs only
when it reaches the desired
audience
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
M/C Question 25
Assessment
Type
Multiple-choice
Question
Stem
A manager asks the project lead to provide documented status of the
team’s current project. The project lead receives regular updates from the
team, collates these updates in to one document, and passes it on to the
project manager. What did the project lead create?
Answer
Choices
Answer
Correct
Answer
(x)
Feedback
a.
Progress report
X
b.
Memorandum
Consider This: It is an
assessment that takes place
during a project or process
that conveys details such as
what subgoals have
been accomplished,
what resources have been
expended, and
what problems have been
encountered.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
assessment that takes place
during a project or process
that conveys details such as
what subgoals have
encountered.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
d.
Business report
Consider This: It is an
assessment that takes place
during a project or process
that conveys details such as
what subgoals have
been accomplished,
what resources have been
expended, and
what problems have been
encountered.
LO 1.3: Examine how the
leadership quality of
influencing others through
communication is an art
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Note: Here starts 5 Short Answer level questions
Question
Title
SA Question 26
Assessment
Type
Essay
Question
Stem
Explain why a leader is less likely to be effective without proper
communication skills.
Learning
Objective
LO 1.1: Review how communication skills determine leadership qualities
Level
(mark X
where
applicable)
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
SA Question 27
Assessment
Type
Essay
Question
Stem
Identify the basic components of communication. Analyze the importance of
each component.
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
SA Question 28
Assessment
Type
Essay
Question
Stem
What is ethical communication? How is it beneficial at the workplace?
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
Moderate
Difficult
X
applicable)
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
SA Question 29
Assessment
Type
Essay
Question
Stem
Explain the relationship between leadership and technology. How are they
beneficial in the present business scenario?
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
SA Question 30
Assessment
Type
Essay
Question
Stem
Discuss the five principles of communication.
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Note: Here starts 5 Essay questions
Question
Title
Essay Question 31
Assessment
Type
Essay
Question
Stem
Discuss why communication is important for leadership. Differentiate
between a manager and a leader.
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
Essay Question 32
Assessment
Type
Essay
Question
Stem
Explain how the five fundamental principles of communication help you
make sense out of ideas and information.
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
Essay Question 33
Assessment
Type
Essay
Question
Stem
Analyze the importance of organizational communication. Explain
transactional communication in detail.
Learning
Objective
LO 1.2: Recognize that communication occurs only when it reaches the
desired audience
Topic/Conce
pt
Communication: Making Sense and Sharing Sense
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
Essay Question 34
Assessment
Type
Essay
Question
Stem
Examine the relevance of various communication principles at the 21st-
century global workplace.
Learning
Objective
LO 1.4: Describe the five fundamental principles to effectively increase
communication and leadership skills
Topic/Conce
pt
Leading Others: Applying Communication Principles at Work
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X
Question
Title
Essay Question 35
Assessment
Type
Essay
Question
Stem
Evaluate how a person’s leadership skills influence others at the workplace.
Learning
Objective
LO 1.3: Examine how the leadership quality of influencing others through
communication is an art
Topic/Conce
pt
Leadership: Influencing Others Through Communication
Difficulty
Level
(mark X
where
applicable)
Moderate
Difficult
X
Skill Level
(mark X
where
applicable)
Apply
What You
Know
Analyze
It
Evaluate
It
X