Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
Chapter 8: Technology in the Workplace
Test Bank
Multiple Choice
1. When you communicate by using any form of technology, you are taking part in
2. Computer-mediated communication takes place via
3. Private communication online can be made public.
4. Which e-mail address example is the most appropriate to use for professional use such as
business connections?
5. What type of e-mail should you avoid sending while at work or from a work account?
6. When you receive an e-mail written in all caps with lots of exclamation points, the tone of
the message is changed. The change in tone is a characteristic of what type of communication?
7. Which of the following is true concerning workplace surveillance systems?
8. Stacy has a Facebook account and uses it as a sounding board for her frustration with her
personal life and company. Which of the following statements is true?
9. Which term correctly identifies the study of time as communication?
10. Computer-mediated communication occurs in
11. Which strategy is a way to avoid e-mail information overload?
12. Which of these statements is true regarding spam e-mail?
13. Electronic bulletin boards can be accessed
14. Which of the following text messages should have been communicated with a phone call or
in person?
15. Why is it especially important to be careful about the messages you send via electronic
communication?
16. Why do most companies find it necessary to have a written policy regarding electronic
communication?
17. According to the authors of this text, if you want to excel and get promoted to a higher
position in leadership, you need to
18. What kinds of work teams are designed to help companies connect their employees in
different locations and save on time and travel?
19. The goal of workplace surveillance is to alleviate productivity concerns and discourage
employees from looking up personal banking information or viewing pornography at work?
20. What is a question you should take into consideration when attempting to include
motivational language in your e-mails?
21. Sending authentic-looking but fraudulent e-mails in order to steal sensitive personal
information is known as
22. What is a reason why e-mail dialogues can lead to electronic aggression?
23. Which of the following is an example of an e-mail flame?
24. Why is it important to understand the drawbacks of technology in the workplace?
25. One way to avoid electronic aggression is to ask yourself if you would say the same thing to
someone in person.
26. Communication through any type of technology is referred to as computer-mediated
communication.
27. Searching social networking sites to view an employee’s personal activities is illegal once an
employee is hired.
28. Using a network e-mail address is the only way to ensure its security.
8.1: Using Facebook at Work
29. Information overload occurs when information, requests for feedback, taking on new
projects, responding to questions, answering the phone, and completing required online classes
for work on top of taking care of loved ones, children, pets, and other family matters leaves us
feeling as though things are spinning out of control.
30. Because of the distance a message has to travel, computer-mediated communication occurs
in asynchronous time.
31. For the purposes of organization, all e-mail should be sent to one inbox and then filtered
into separate folders within that inbox.
32. Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to
steal sensitive information from the user.
33. It’s important that you become a more reflective communicator if you want to achieve
professional excellence.
34. Sometimes it is okay to send a joke through company-wide e-mail as long as it is not
offensive.
35. What are the advantages and disadvantages of technology in terms of time management?
36. What kind of technological distractions lead to information overload?
37. What is the purpose of workplace surveillance?
38. ____________ is even more difficult to analyze because of the lack of cues in computer
mediated communication.
39. The way you communicate when using technology influences the impressions other people
have of you.
40. Communication and technology help you establish contact and maintain professional
networks and relationships with coworkers, leaders, and clients.
41. Communication and technology lead to a number of obstacles that can hinder professional
excellence.
42. The _______ process will help you bridge professional excellence with communication and
43. Sara doesn’t enjoy interacting with people. Because her organization requires her to work in
team situations, she is the first to sign up for virtual teams so she can at least minimize her
face-to-face interactions with her colleagues. What does Sara’s approach reflect?
44. Employees have the right to expect privacy in the workplace.
45. Blogs are being used by executives to share information and
46. People generally put the same level of professionalism into their electronic communication
as they do their face-to-face communication.
47. Companies are now asking employees to waive their privacy rights when it comes to using
work-related e-mail.
48. E-mail systems and other forms of communication technology make employees more
efficient while simultaneously
49. The following contribute to information overload:
50. _________ are exchanges of messages about a particular topic using e-mail, professional
blog space, and other electronic tools to encourage participation that will ideally lead to new
ideas, strategic planning, and sound decision making.
