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Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
Chapter 7: Strengthening Teams and Conducting Meetings
Test Bank
1. Which of the following characteristics makes up a meeting’s environment?
2. Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her
employees?
3. During __________, the central form of team communication, leadership can be shared, goals and
purposes can be defined, a team identity can be developed, and innovation can be fostered.
4. When should an agenda be distributed?
5. Which is the best option for a leader deciding on who should attend a meeting?
6. Which of the following is a relationship role?
7. Jenny is taking notes and facilitating the meeting, making sure the group follows the agenda. What
role is Jenny providing?
8. Malika does not think any ideas from the group she is meeting with are any good and has objected to
almost all of the other participants’ solutions. Malika is a
9. Terry has noticed that his colleagues at work frequently take breaks and leave the office to take
personal phone calls. These behaviors are
10. When groups are brainstorming,
11. Criteria refer to the standards used to make
12. What is the purpose of a devil’s advocate?
13. _____________ can limit innovation and is a lose-lose approach to decision making.
14. Which decision-making strategy is the most time consuming?
15. A person in charge of a given task is the
16. A team investigating a problem that needs improvement within their organization have begun to ask
17. Stefan and his coworkers are attending a meeting and have concerns about a decision that is about
18. Meetingthink results from
Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
19. Needs and concerns of all parties involved are addressed under which approach to handling conflict?
20. Why do the warriors play such an integral role in groups?
21. Under what conditions should a decision be made by the leader?
22. John's team has recently been given a large project and they need to generate many ideas in a short
amount of time. What innovative tool would serve John's team best?
23. For what reasons do groups often times fail to describe and analyze issues that can become
problematic?
24. What group makeup can offer the most effective innovation?
25. What definition correctly defines effective use of the round robin technique?
26. A team is distinct from a group in that within teams, members share leadership responsibility.
27. Presentations are the central form of team communication.
28. Meetings should be kept at the same time of day and time each week in order to develop a routine
schedule for employees.
29. A well-constructed agenda should indicate the topics to be covered, the length of time allotted to
each topic, the person responsible for reporting on each topic, and the time allotted for new business.
30. Once meetings are set, they need to take place even if one or more participants cannot attend.
31. The role of a supporter in a meeting is to encourage silent members to participate.
32. The most efficient and productive employees break traditional organizational norms.
33. When brainstorming, teams should take the time to reflect on each idea and leave it on the list or
eliminate it immediately to avoid wasting time on it at a later time.
34. The voting technique of majority rule has been found to be the most effective overall, as it utilizes a
more democratic approach to decision making.
35. Groupthink occurs as members of teams begin to think alike.
36. List and describe three ways to generate innovative solutions.
37. Briefly explain three types of task roles and three types of relationship roles that help teams share
leadership responsibility.
38. What is groupthink? Briefly describe the causes of groupthink and ways to avoid it.
39. The ___________ defines team members as joint problem solvers rather than adversaries.
40. In the unite approach, a _________ is a demand that includes each person’s solution to the problem.
41. In the unite approach, ____________ are the needs and concerns underlying each position.
42. In the unite approach, once you’ve stated the problem, the next step is to
43. In the KEYS approach to achieving professional excellence in team communication, you should
44. Explain the KEYS approach to achieving excellence in team communication. Be sure to go through
the four steps in KEYS and explain how they apply to achieving excellence in team communication.
45. Explain the unite approach to team problem solving.
46. Explain the differences between the unite approach and the nominal group technique in group
problem solving. Be sure to highlight the pros and cons of each approach.
Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
47. Explain the difference between groups and teams.
48. A group consists of two or more people.
49. All of the following influence whether a meeting runs effectively EXCEPT
50. ________________ includes both the time and place a meeting is held.
