Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
Chapter 5: Getting to Know Your Diverse Workplace
Test Bank
Multiple Choice
1. What process shapes our attitudes?
2. The period of time in which people starting a new job adjust and “settle in” is called the
3. The assimilation process begins
4. Jackson needs information about a grant submission that one of his colleagues has been awarded in
the past. He approaches the colleague and asks her about the kinds of things the committee is looking
for. Jackson is using which tactic?
5. Richard wants to know how his company handles late lunches but does not want to ask anyone.
Instead, he watches others take late lunches and observes the manager’s reaction. Richard is
6. Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various
words for policies and procedures that are unique to the profession she is in. This language is referred to
as
7. Which of the following statements is true concerning language in the workplace?
8. In the United States, people from various regions use different words when referring to Coca-Cola,
such as soda, pop, soda pop, for example. These word choices refer to the __________ of a region.
Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
10. Women tend to tag questions at the end of their statements
11. The act of excluding or denying people of products, rights, or services based on their race, ethnicity,
religion, sexual orientation, gender, age, or disability is known as
12. The categorization of people based on physical characteristics such as skin color, dimensions of the
human face, and hair is
13. Through our ___________ or stories, we come to understand the organizational culture and one
another.
Business and Professional Communication 2e
Quintanilla and Wahl
Instructor Resource
14. Cultural diversity awareness is being _________ of diversity that’s present in any working or social
environment, while cultural competence refers to the level of _________ a person has about others
who differ in some way in comparison to him or herself.
15 Which of the following does your text list as a common mistake among professionals?
16. David’s company’s office is characterized by modern furniture, a classic architectural design, and
extensive displays of the company logo on office supplies. These characteristics are known as
17. The activity of professors passing out syllabi on the first day of class or college graduations is known
as
18. __________ is culture’s orientation to supernatural, human, and natural entities in the cosmological
universe and other philosophical issues influencing how its members see the world.
19. Jenny is new to the law firm and is confused about some of the company’s organizational culture.
She asks several of her coworkers to clarify if her perceptions and understanding are correct. Jenny is
engaging in
20. __________ refers to a social group that may be joined together by factors such as shared history,
shared identity, shared geography, or shared culture.
21. The process that brings businesses into greater contact with the rest of the world and gives our daily
lives an increasingly international orientation is known as
22. Lauren has a new coworker who pronounces English words differently than she does, which leads
her to believe her coworker is from a different country. Lauren is making an assumption based on
23. Shawn’s company meetings are characterized by open dialogue and understanding others with an
open mind. Shawn’s company is engaging in
24. __________ refers to a social group that may be joined together by factors such as shared history,
shared identity, shared geography, or shared culture.
25. Alice works for a hospital in an ethnically diverse neighborhood. To ensure everyone receives
competent health care, the hospital places multilingual instructions and warning signs all around the
complex. These practices are known as
26. Socialization is part of a larger process known as assimilation.
27. Surveillance is a beneficial tactic that may be used to receive more accurate information.
28. Jargon is a type of slang that is not appropriate to use in professional contexts.
29. Issues such as religion and gender differences influence each of our worldviews.
30. Tensions in the workplace are complex and require more than simple mutual respect to avoid.
31. Men tend to tag questions on to the end of their statements for the purpose of more discussion.
32. Dialect refers to various pronunciations of words from the same language.
33. Knowing and understanding the organizational culture is necessary to be able to step back and
reflect on your own communication.
34. Stereotypes are always negative.
35. Every organization has its own organizational culture.
36. Explain and give examples of worldview.
37. Give three examples of diversity in professional contexts.
38. List and describe the seven tactics that a newcomer can use to learn about an organization.
39. _______ is the rules of living and functioning in society.
40.___________________ refers to the way an organization operates, the attitudes the employees
have, and the overall tone and approach to any given business.
41. Explain the phases of organizational assimilation. Be sure to mention each distinct phase.
42. _________ are temporary embellishments or objects characteristic of a particular culture or
institution.
43. Getting to know your diverse workplace is important for all of these reasons EXCEPT
44. Sally was working on a team that was comprised of colleagues from a different cultural background
who value time differently. Sally was consistently frustrated with the way the team worked together,
lamenting that meetings often started late and went well beyond their scheduled end time. While her
colleagues were focused on developing relationships across the team, Sally just wanted to get her work
done and move onto the next task. What is Sally lacking in this scenario?
45. A culturally competent professional has the knowledge of difference and
46.______________ is a specific competency in which you ask others if your understanding is correct or
incorrect.
47. _____________is about people seeking understanding through the vehicle of open dialogue.
48. Men are more likely to communicate to establish relationships by using rapport talk.
49. Women are more likely to communicate to accomplish a task by using report talk.