Hynes, Managerial Communication 7e
SAGE Publishing, 2019
Chapter 3: Communicating with Technology
Test Bank
Multiple Choice
1. The four concepts that help one understand the use of mediated communication
include ______.
A. bandwidth, perceived closeness, feedback, and symbolic interactionist perspective
B. bandwidth, perceived closeness, feedback, and capability
C. feedback, closeness capability, volumity, and bandwidth
D. videoconferencing, sensuality, feedback, and perceived closeness
2. Shaking hands upon meeting someone uses which of the following cues?
A. visual, auditory, tactile, olfactory
B. visual, auditory, tactile, gustatory
C. visual, tactile, olfactory, gustatory
D. auditory, tactile, olfactory, gustatory
3. The information transmission capacity of the available sensory channels is known as
______.
A. capability
B. perspective
C. sensuality
D. bandwidth
4. The major advantage for companies of using videoconferencing is ______.
A. travel time and costs for meetings are reduced
B. time zone differences can be ignored
C. meetings are shorter
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
D. to avoid eye contact
5. When selecting a channel, a manager should consider which aspects of the
message?
A. sensitivity, privacy, complexity, and agreeableness
B. sensitivity, agreeableness, privacy, and negativity
C. sensitivity, negativity, complexity, and persuasiveness
D. privacy, complexity, information overload, and negativity
6. Written media are symbolic in that they are often perceived to show ______.
A. urgency and personal concern
B. authority and legitimacy
C. a desire for teamwork and collaboration
D. goodwill and protocol
7. When sending a negative message, managers should ______.
A. get right to the point
B. use any available source of technology to get the message to the receiver
C. use e-mail
D. be sensitive to the receiver
8. As the complexity of a message increases, managers should attempt to use ______.
A. wider bandwidth and the medium that will add to psychological closeness
B. the technology that provides for the greatest amount of feedback
C. symbolism consistent with the complexity
D. all of these
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
9. Employees are more easily persuaded when ______.
A. they like their manager
B. they view the persuader as an authority
C. the manager is physically and psychologically close to them
D. all of these
10. Common problems with technology include ______.
A. sensory overload
B. narrow bandwidth
C. reduced opportunities for feedback
D. all of these
11. Managerial decision-making is defined as ______.
A. identifying and solving problems
B. supporting employees and building trust
C. encouraging an open workplace
D. identifying and employing new technologies
12. E-mail is the best channel for which of the following?
A. urgent messages
B. dialogues
C. public forums
D. company-wide announcements
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
13. Mediated technology ______.
A. improves control of specific jobs
B. hinders horizontal integration
C. does not positively alter vertical communication
D. increases managers within a company
14. One advantage of collaborative writing is ______.
A. it is less expensive
B. it creates open lines of communication
C. more people can become involved in the writing process
D. both it is less expensive and more people can become involved in the writing process
15. Which of the following work activities is not supported by GDSS?
A. idea creation
B. message exchange
C. individual goal planning
D. document preparation
16. Risks associated with not having policies for use of technology include ______.
A. breaches of confidentiality
B. viruses
C. copyright infringement
D. all of these
17. Which of the following is a disadvantage of texting as a channel?
A. Security may be compromised.
B. lack of structure and format
C. unprofessional writing style
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
D. all of these
18. Which of the following is not a common use for internal blogs?
A. project coordination
B. sharing information
C. both project coordination and sharing information
D. promoting the organization
19. Which of the following channels is the best one to use when notifying employees of
impending layoffs?
A. one-to-one conversations
B. group meetings
C. e-mail
D. intranet
20. The extent to which people feel close to each other is called ______.
A. propinquity
B. proximity
C. parallelism
D. propriety
21. Managers should text coworkers rather than e-mail when ______.
A. they do not need a reply
B. they need a quick, brief response
C. they are in a meeting
D. they want a permanent record
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
22. Which of the following channels is most likely to get the quickest response?
A. e-mail
B. voicemail
C. text message
D. memo
23. The effects of constant e-mail alerts include ______.
A. continuous partial attention
B. impaired decision-making
C. impeded creativity
D. all of these
24. Research shows that managers choose the face–to-face channel to symbolize
______.
A. a desire for teamwork
B. trust or goodwill
C. both a desire for teamwork and trust or goodwill
D. formality
25. When a manager uses the face-to-face channel to remind her team of a regular
routine meeting, she is ignoring which message factor?
A. sensitivity
B. negativity
C. complexity
D. persuasiveness
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
26. How short should most routine e-mail messages be?
A. one sentence
B. one screen
C. one paragraph
D. one word
True/False
1. Four concepts that help us understand the use of mediated communication are
bandwidth, perceived personal closeness, feedback, and the symbolic interactionist
perspective.
2. It is never acceptable to use a narrow bandwidth channel for sensitive messages.
3. Perceived closeness is the information transmission capacity of the available sensory
channels.
4. Research suggests that electronic media don’t affect the closeness people feel toward
each other.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
5. All uses of technology designed to enhance managerial communication are
constructive.
6. Technology dramatically increases the feedback cycle.
7. Managerial communication behavior represents ritualistic responses to the need to
appear competent, intelligent, legitimate, and rational.
8. Sensitive messages should usually be communicated in face–to-face settings.
9. The extent to which a message is negative and the extent to which it is sensitive are
highly related.
10. Research indicates that the communication of complex detailed information is
improved dramatically by using face-to-face rather than written channel.
11. Persuasion is an effort to coerce, fool, seduce, or manipulate the receiver.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
12. With regard to technology, a manager’s most important decision is whether to use
technological media for communicating a message.
13. Managerial decision-making is defined as the process of identifying old and
developing new problems.
14. Today’s managers manage information rather than networks of people.
15. GDSS (group decision support systems) increase both efficiency and groupthink.
16. Groupware provides computer-mediated communication systems, allowing different
viewpoints and ideas to be compared and discussed in real time.
17. Although the whole rationale for reliance on technology is increased efficiency and
productivity, its use must be constantly reassessed.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
18. The decision to use technology affects only the channel among all the variables in
the strategic communication model.
19. Bandwidth is the information transmission capacity of the available sensory
channels.
20. In terms of information theory, selective attention is the result of information
jamming.
21. Research shows that employees take longer to reply to voicemail messages than to
other types of technology.
Short Answer
1. Give an example in which you could justify the use of communication technology
when you are attempting to persuade someone to take an action.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
2. Provide an example in which technology has changed a person’s job.
3. What are the most common benefits of enterprise social networks?