Hynes, Managerial Communication 7e
SAGE Publishing, 2019
Chapter 1: Communicating in Contemporary Organizations
Test Bank
Multiple Choice
1. Which element of scientific management theory is commonly used today in the fast
food industry?
A. Employees do not need to comply with a precise job description.
B. Tasks can be completed at any convenient time.
C. There is strict adherence to rules.
D. Training takes a long time.
Cognitive Domain: Comprehension
2. Which of the following is NOT one of Fayol’s principles?
A. discipline
B. division of work
C. cultural diversity
D. authority
3. According to Dale Carnegie, gaining compliance from other people requires ______.
A. trust and compromise.
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
D. interpersonal dynamics of attraction and influence
4. According to the human relations approach, employee commitment to an
organization is gained by ______.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
A. economic motivators and authority
B. interpersonal communication skills
C. moderate workload
D. Both economic motivators and authority and interpersonal communication skills
5. The Hawthorne studies examined which of the following?
A. the effect of light in the work area on productivity
B. employee attitudes and feelings toward the work place
C. social organizations within the work place
D. all of these
6. Contemporary managerial communication stresses the importance of which of the
following?
A. listening
B. keeping written records
C. giving orders
D. maintaining discipline
7. Organizations are ______.
A. stable
B. static entities
C. continuously evolving
D. a dated concept
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
8. The contingency approach to management communication requires managers to
______.
A. see the interdependence of various aspects of jobs, organizations, and
communication
B. use the same communication approach at all times for consistency
C. use creative analysis only in times of emergency
D. not let the situation determine the method of communication
9. Major factors affecting communication contingencies are ______.
A. product quality, diversity, subordination, and competition
B. ethics, diversity, product quality, and competition
C. time, diversity, ethics, and competition
D. competition, creative analysis, product quality, and ethics
10. Sexual harassment involves ______.
A. language
B. looking
C. touching
D. all of these
11. Cultural diversity ______.
A. is really a myth
B. is found only in large cities
C. can make for difficulties in communication
D. requires managers to communicate scientifically
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
12. Age diversity management ______.
A. applies only to the U.S. culture
B. protects the rights of older people
C. includes considerations of the way employees work
D. is especially important to menial jobs
13. A characteristic necessary for competitive advantage is the ability to ______.
A. give orders to employees
B. operate without attracting investment
C. add value to resources
D. develop international contacts
14. Competition means ______.
A. two or more parties work against one another to acquire the business of a third party.
B. a service or product must possess greater value at the same price.
C. defective parts must be minimal, few product repairs can be tolerated.
D. all of these
15. Ethics is ______.
A. a 20th-century phenomenon
B. the result of political scandal
C. a cost of doing business
D. the result of the culture, education, and philosophy of management
16. Strategies for improving communication ethics do NOT include ______.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
A. formal ethics training
B. a formal code of ethics
C. a corporate ethics committee
D. a corporate ethics mentor program
17. The earliest known example of managerial communication may be the record
keeping procedure developed by Sumerian priests around ______.
A. 1,000 CE.
B. 1 CE.
C. 5,000 BCE.
D. 8,000 BCE.
18. The systematic evolution of managers as communicators began with ______.
A. the Industrial Revolution
B. World War I
C. World War II
D. the Vietnam War
19. Two-way communication between managers and subordinates was first
emphasized during the ______.
A. scientific management era
B. human relations era
C. empowerment era
D. contingency era
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
20. Which approach to management communication is characterized by the
interdependence of jobs, organizations, and people?
A. scientific management
B. human relations
C. contingency
D. all of these
21. All of the following business leaders and philosophers are associated with scientific
management EXCEPT ______.
A. Lee Iacocca
B. Frederick Taylor
C. Ray Kroc
D. Frank Gilbreth
22. Dale Carnegie’s philosophy stressed that managers should use which of the
following strategies to attain employee commitment?
A. economic incentives
B. the authority of the manager’s position
C. interpersonal communication
D. threat
23. The Hawthorne studies indicated that the best way to increase worker productivity is
to ______.
A. show personal interest in the workers
B. change the lighting
C. change the work conditions
D. increase worker compensation
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
24. Which approach to management communication is characterized by Peter Drucker’s
belief that workers should be considered assets rather than liabilities?
A. administrative approach
B. behavioral approach
C. contingency approach
D. scientific management approach
25. Which of the following caused the Empowerment approach to become popular?
A. intense global competition
B. rapidly developing technology
C. the need for faster product development
D. all of these
26. What are the four most common types of workplace diversity?
A. gender, culture, age, and education
B. religion, nationality, age, and gender
C. race, ethnicity, religion, and outlook
D. urbanization, acculturation, orientation, and education
True/False
1. The workplace is less diverse and more complex than it was a few decades ago.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
2. Technology eliminates the need for multicultural awareness.
3. Scientific management identifies the most efficient and effective manner for
performing a task.
4. Gangplank theory was the first formal recognition of horizontal communication.
5. Dale Carnegie was one of the first writers to link communication skills with
managerial effectiveness.
6. The Hawthorne studies were originally designed to show the attitudes of employees
toward telephone communication.
7. The human relations approach during the Carnegie era was manipulative.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
8. Empowerment is delegating power to employees in the organization.
9. A goal of empowerment is to allow employees more freedom within their jobs.
10. Contemporary CEOs are returning to an autocratic model of leadership.
11. The contingency approach was a management philosophy in the 20th century.
12. Diversity issues are found in the areas of gender, culture, age, and education.
13. Sexual harassment definitions are continually evolving.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
14. Education diversity has decreased managers’ ability to seek help from employees.
15. Ethics in business is constantly evolving to match emerging norms and values and
varies from country to country.
16. Ethics has no application in business communication.
17. The workplace requires more sophisticated managerial communication skills
because it is much more diverse and complex than it was just a few decades ago.
18. Effective communication is NOT a leading indicator of financial performance.
19. Weak managers are more likely to use new social media technologies to facilitate
collaboration on work projects than effective managers are.
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
20. Business transactions were recorded in the Middle East as early as 5000 BCE.
Short Answer
1. What are some of the differences between men and women in workplace
communication style?
2. What are some typical strategies for empowering employees?
3. Based on the ideas in this chapter, what topics should be included in a
prepromotional managerial communication training program?
Hynes, Managerial Communication 7e
SAGE Publishing, 2019
4. What impact does an age-diverse workforce have on the level of difficulty in
communication between employees? Between employees and their managers?