iPads, and other electronic
tools.
LO A.6: Recognize the
power of reflection to be an
important strategy for
taking action
Learning
Objective
LO A.6: Recognize the power of reflection to be an important strategy for
taking action
Topic/Concept
Take Action
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 16
Assessment
Type
Multiple-choice
Question Stem
Instead of responding to some of the emails, Wayne decided to store the
messages in his email system so he could review them later. Here, Wayne
created a virtual
Answer
Choices
Answer
Correct
Answer (x)
Feedback
action file.
X
master list.
Consider This: It is
advisable to follow this
method if you cannot
respond to your emails in
two minutes.
LO A.6: Recognize the
power of reflection to be an
important strategy for
taking action
reminder file.
Consider This: It is
advisable to follow this
method if you cannot
two minutes.
LO A.6: Recognize the
mission list.
Consider This: It is
advisable to follow this
method if you cannot
respond to your emails in
two minutes.
LO A.6: Recognize the
power of reflection to be an
important strategy for
taking action
Learning
Objective
LO A.6: Recognize the power of reflection to be an important strategy for
taking action
Topic/Concept
Take Action
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 17
Assessment
Type
Multiple-choice
Question Stem
Clara is a hardworking, dedicated executive at Spartak, Inc. She believes
she possesses the requisite skills, determination, and talent to become a
senior manager in two years. She devises a plan and writes down a list of
the tasks she needs to accomplish to secure the position within the
specified timeframe. What type of document did Clara create?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
Personal goal statement
X
Reminder file
Consider This: This
statement prescribes the
outcomes you would like to
accomplish in your life.
LO A.3: Identify the need to
develop a master list to
perform the tasks at hand
Mission statement
Consider This: This
statement prescribes the
outcomes you would like to
develop a master list to
perform the tasks at hand
Objective list
Consider This: This
statement prescribes the
outcomes you would like to
accomplish in your life.
LO A.3: Identify the need to
develop a master list to
perform the tasks at hand
Learning
Objective
LO A.3: Identify the need to develop a master list to perform the tasks at
hand
Topic/Concept
Make a Master List
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 18
Assessment
Type
Multiple-choice
Question Stem
A marketing executive at an advertising agency is criticized by his manager
for overshooting his deadlines because of laziness. The executive
continually postpones completing his scheduled work for the next day. What
is the marketing executive doing?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
Procrastinating
X
Accommodating
Consider This: This process
reduces an employee’s
effectiveness in completing
work.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Deliberating
Consider This: This process
effectiveness in completing
work.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Collaborating
Consider This: This process
reduces an employee’s
effectiveness in completing
work.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Learning
Objective
LO A.2: Recognize the importance of developing clear and well-written goals
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 19
Assessment
Type
Multiple-choice
Question Stem
The process manager at a company is concerned a majority of the
executives are wasting a large proportion of their workday engaging in
unimportant activities. To quantify this observation, she conducts a certain
test, asking the executives to list the details of what activities they do for
certain periods of time on any given workday. What was the manager
doing?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
Conducting a time audit
X
Prioritizing work times
Consider This: This method
helps identify the time
required for a variety of
tasks.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Developing a master list
Consider This: This method
helps identify the time
required for a variety of
tasks.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Managing work
interruptions
Consider This: This method
helps identify the time
required for a variety of
tasks.
LO A.2: Recognize the
importance of developing
clear and well-written goals
and objectives as the first
step toward efficient
communication
Learning
Objective
LO A.2: Recognize the importance of developing clear and well-written goals
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 20
Assessment
Type
Multiple-choice
Question Stem
Sasha created a master list that included all of her goals and objectives to
be achieved in the next six months. Before writing out the final goal, she
looked at the master list twice to ensure it was foolproof. Here, the act of
looking twice refers to the process of
Answer
Choices
Answer
Correct
Answer (x)
Feedback
reviewing.
X
crossing off.
Consider This: You are more
likely to use your list if you
keep it someplace where
you can look at it frequently
throughout the day, and by
this process, you can
discover any items or
deadlines you may have
missed.
LO A.4: Analyze the two
basic questions to effectively
prioritize work
abstracting.
Consider This: You are more
likely to use your list if you
keep it someplace where
you can look at it frequently
throughout the day, and by
this process, you can
discover any items or
deadlines you may have
missed.
LO A.4: Analyze the two
basic questions to effectively
prioritize work
consolidating.
Consider This: You are more
likely to use your list if you
keep it someplace where
you can look at it frequently
throughout the day, and by
this process, you can
discover any items or
deadlines you may have
missed.
LO A.4: Analyze the two
basic questions to effectively
prioritize work
Learning
Objective
LO A.4: Analyze the two basic questions to effectively prioritize work
Topic/Concept
Prioritize Your Work
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 21
Assessment
Type
Multiple-choice
Question Stem
Bill, the senior HR manager, told Jennifer that the vacant HSE manager
positon needed to be filled in three days. Because of this, he asked her to
share the list of prospective candidates with him by the end of the day. In
this scenario, how can the priority level of the task be described?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
Urgent and important
X
Urgent and not important
Consider This: The task is
time-sensitive, relevant, and
requires immediate
attention.
LO A.5: Review the
importance of planning for
the potential work
interruptions
Not urgent and not
important
Consider This: The task is
time-sensitive, relevant, and
requires immediate
attention.
LO A.5: Review the
importance of planning for
the potential work
interruptions
Important but not urgent
Consider This: The task is
time-sensitive, relevant, and
requires immediate
attention.
LO A.5: Review the
importance of planning for
the potential work
interruptions
Learning
Objective
LO A.5: Review the importance of planning for the potential work
interruptions
Topic/Concept
Manage Interruptions
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 22
Assessment
Type
Multiple-choice
often receives compliments about her young and energetic demeanor from
her colleagues. When asked about her fitness secret, she says she never
misses out on her gym sessions after work. Sheila’s daily exercise routine
can be prioritized as
Answer
Choices
Answer
Correct
Answer (x)
Feedback
important and not urgent.
X
urgent and not important.
Consider This: Unproductive
people have the tendency to
avoid these tasks because
there is no immediate need
to complete them.
LO A.5: Review the
importance of planning for
the potential work
interruptions
important and urgent.
Consider This: Unproductive
people have the tendency to
avoid these tasks because
there is no immediate need
to complete them.
LO A.5: Review the
importance of planning for
the potential work
interruptions
not urgent and not
important.
Consider This: Unproductive
people have the tendency to
avoid these tasks because
there is no immediate need
to complete them.
LO A.5: Review the
importance of planning for
the potential work
interruptions
Learning
Objective
LO A.5: Review the importance of planning for the potential work
interruptions
Topic/Concept
Manage Interruptions
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 23
Assessment
Type
Multiple-choice
Question Stem
Sergio was asked to attend a meeting with Leila and her team to discuss
the impact of eliminating customized email responses and introducing
automated ones to their customer queries for the following quarter. To
meet their deadline, development needed to start within two days, and Leila
thought it might be good to get an opinion from outside her group. Sergio
had scheduled his entire day to work on the budget for the next quarter,
however, and the success of several current project and a few future
projects depended on the budgeting. For Sergio, attending Leila’s meeting
can be prioritized as
Answer
Choices
Answer
Correct
Answer (x)
Feedback
urgent and not important.
X
important and not urgent.
Consider This: This process
includes setting appropriate
priorities to sort through
what is really essential and
what requires immediate
action.
LO A.4: Analyze the two
basic questions to effectively
prioritize work
urgent and important.
Consider This: This process
includes setting appropriate
priorities to sort through
what is really essential and
what requires immediate
action.
LO A.4: Analyze the two
basic questions to effectively
prioritize work
not important and not
urgent.
Consider This: This process
includes setting appropriate
priorities to sort through
what is really essential and
what requires immediate
LO A.4: Analyze the two
basic questions to effectively
prioritize work
Learning
Objective
LO A.4: Analyze the two basic questions to effectively prioritize work
Topic/Concept
Prioritize Your Work
Difficulty
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 24
Assessment
Type
Multiple-choice
Question Stem
Olivia was recently hired as both a technical and creative writer. She
maintains a separate list of her technical writing projects and her creative
writing projects. After a month, Olivia feels more inspired and better able to
write creatively in the mornings. Therefore, she decides to work on the
creative projects during the first part of the day and the technical writing
assignments during the second half. What did Olivia do in this scenario?
Answer
Choices
Answer
Correct
Answer (x)
Feedback
Schedule tasks
X
Consolidate items
Consider This: It is
important to be able to
remove a task from the list
once that task is complete.
LO A.3: Identify the need to
develop a master list to
perform the tasks at hand
Review tasks
Consider This: It is
important to be able to
remove a task from the list
once that task is complete.
LO A.3: Identify the need to
develop a master list to
perform the tasks at hand
Analyze items
Consider This: It is
important to be able to
remove a task from the list
once that task is complete.
LO A.3: Identify the need to
develop a master list to
perform the tasks at hand
LO A.3: Identify the need to develop a master list to perform the tasks at
Objective
hand
Topic/Concept
Make a Master List
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
M/C Question 25
Assessment
Type
Multiple-choice
Question Stem
Zoey, a homemaker, completes all her cleaning chores by 11 a.m. each
day. After that, she sets aside one hour to cook lunch for her and her
children. Later in the afternoon, she routinely spends an hour tending to her
garden by pulling weeds and watering her plants. In this scenario, Zoey
Answer
Choices
Answer
Correct
Answer (x)
Feedback
does her work in batches.
X
does her work once.
Consider This: This process
involves grouping tasks so
that you budget time to do
one kind of thing at a time.
LO A.5: Review the
importance of planning for
the potential work
interruptions
delegates her work.
Consider This: This process
involves grouping tasks so
that you budget time to do
one kind of thing at a time.
LO A.5: Review the
importance of planning for
the potential work
interruptions
tracks her work.
Consider This: This process
involves grouping tasks so
that you budget time to do
one kind of thing at a time.
importance of planning for
the potential work
interruptions
Learning
Objective
LO A.5: Review the importance of planning for the potential work
interruptions
Topic/Concept
Manage Interruptions
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 5 Short Answer level questions
Question Title
SA Question 26
Assessment
Type
Essay
Question Stem
Evaluate the importance of time management in achieving goals.
Learning
Objective
LO A.2: Recognize the importance of developing clear and well-written goals
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 27
Assessment
Type
Essay
Question Stem
Analyze the importance of the time audit process.
Learning
Objective
LO A.2: Recognize the importance of developing clear and well-written goals
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 28
Assessment
Type
Essay
Question Stem
Differentiate between a goal and an aim.
Learning
Objective
LO A.3: Identify the need to develop a master list to perform the tasks at
hand
Topic/Concept
Make a Master List
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 29
Assessment
Type
Essay
Question Stem
What is a master list? Examine its various uses.
Learning
Objective
LOA A.3: Identify the need to develop a master list to perform the tasks at
hand
Topic/Concept
Prioritize Your Work
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
SA Question 30
Assessment
Type
Essay
Question Stem
Analyze the various factors that act as interruptions. How do they affect
individual and organizational goals?
Learning
Objective
LO A.6: Recognize the power of reflection to be an important strategy for
taking action
Topic/Concept
Take Action
Difficulty
Level
(mark X where
Easy
Moderate
Difficult
X
applicable)
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Note: Here starts 5 Essay questions
Question Title
Essay Question 31
Assessment
Type
Essay
Question Stem
Examine the different strategies that can be used to effectively avoid work
interruptions.
Learning
Objective
LO A.4: Review the importance of planning for potential work interruptions
Topic/Concept
Manage Interruptions
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 32
Assessment
Type
Essay
Question Stem
Assess the important factors that need to be considered when prioritizing a
task.
Learning
Objective
LO A.4: Analyze the two basic questions to effectively prioritize work
Topic/Concept
Prioritize Your Work
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 33
Assessment
Type
Essay
Question Stem
“Never put off until tomorrow what you can do the day after tomorrow.”
Examine the validity of this statement with reference to the techniques used
for time management.
Learning
Objective
LO A.2: Recognize the importance of developing clear and well-written goals
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 34
Assessment
Type
Essay
Question Stem
Analyze different time problems that are potential threats to a person or to
a team, and also suggest possible solutions to avoid them.
Learning
Objective
LO A.5: Review the importance of planning for the potential work
interruptions
Topic/Concept
Work Efficiently on Team Projects
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X
Question Title
Essay Question 35
Assessment
Type
Essay
Question Stem
What is time management? Explain how it is correlated to communication
management.
Learning
LO A.2: Recognize the importance of developing clear and well-written goals
Objective
and objectives as the first step toward efficient communication
Topic/Concept
Develop Written Goals and Objectives
Difficulty
Level
(mark X where
applicable)
Easy
Moderate
Difficult
X
Skill Level
(mark X where
applicable)
Apply What
You Know
Analyze It
Evaluate It
X