except
A.toll-free hot lines.
B.user-friendly Web sites.
C.rebate and discount programs.
D.consumer representatives.
Answer:
All of the following represent examples of enterprise-level thinking except
A.how a firm responds to a public crisis.
B.the extent to which a firm attempts to identify social issues, analyze them, and
integrate them into its strategic management process.
C.the extent to which a firm has established board or senior management committees to
grapple with social issues.
D.the extent to which a firm has studied its functional structure and made changes
necessary to make its operations more efficient.
Answer: