The Crystal Window Company makes windows at three locations: Reno, Las Vegas,
and Boise. Some windows made by the company contain a visible defect and must be
replaced. Each defect costs the company $45.00. The Reno plant makes 40 percent of
all windows while the Las Vegas and Boise plants split the remaining production
evenly. A recent quality study shows that 8 percent of the Reno windows contain a
defect, 11 percent of the Las Vegas windows contain a defect, while 4 percent of the
windows made in Boise have a defect. Once the windows are made, they are shipped to
a central warehouse where they are commingled and the location where they were made
is lost.
Based on this information, if a defective window is discovered, it was most likely made
by the Las Vegas plant.
One of the most important aspects of quality improvement is the idea of reducing the
variability in a product or service. For instance, a major bank has worked to reduce the
variability in the service time at the drive-through. The managers believe that the
standard deviation in service time should not exceed 30 seconds. To test whether this
goal is being achieved, a random sample of n = 25 cars is selected each week and the
service time for each car is measured. Last week, the mean time was 345 seconds with a
standard deviation equal to 38 seconds. Given this information, if the significance level
is 0.10, the critical value from the chi-square table is about 34.3.