Why do organizations use fixed-position layouts for some goods or services?
A) When the customer requests it
B) When it is more cost effective
C) When it increases the quality level
D) When it is difficult to move the good or service
E) When consistency in production is needed
Which of these “big five” personality traits is an indication of how open or rigid a
person is in terms of his or her beliefs?
A) Openness
B) Extraversion
C) Emotionality
D) Conscientiousness
E) Agreeableness
Which tool used for gaining decision-making information identifies what customers
want and how to fulfill those wants?
A) Market segmentation
B) Market research
C) Promotion
D) Public relations
E) Integrated marketing strategy
“Hotspots” in places such as coffee shops and airports access wireless Internet
connections using
A) local area networks.
B) simple storage service (S3).
C) public cloud computing.
D) wireless local area networks.
E) client-server networks.
Which of the following offers the greatest indication of the value of a business?
A) Value of the initial public offering of stock
B) Investors’ opinions of past management and expectations for the future
C) Short-term financial returns
D) Likelihood of stock splits in the near future
E) Short-term stock prices
What type of leadership recognizes the need for change then creates and executes a plan
for change?
A) Transformational
B) Transactional
C) Charismatic
D) Supportive
E) Directive
What type of retailer requires customers to pay an annual membership fee?
A) Catalog showrooms
B) Wholesale clubs
C) Factory outlets
D) Discount houses
E) Direct-response firms
In which of the following ways is product development different for services than for
physical goods?
A) Instead of gathering product ideas, the company goes immediately to the testing
phase.
B) Instead of screening ideas, the company tests all of them, since no prototype is
needed.
C) Instead of creating a prototype, the company develops a service process design.
D) The business analysis step is not needed, since there are no production costs with
services.
E) The commercialization step is gradual for services, but rapid for physical goods.
What is the process where marketers can compare the response of similar people under
different circumstances?
A) Observation
B) Surveying
C) Focus group studies
D) Experimentation
E) Questionnaires
CFO and controller are titles associated with what type of manager?
A) Financial
B) Information
C) Human resource
D) Marketing
E) Operations
What can be used to link all computers in an organization over long distances?
A) WiMAX
B) Wide area networks
C) Wireless networks
D) Local area networks
E) Wi-Fi
Which of the following requires auditor rotation by prohibiting the same person from
being the lead auditor for more than five consecutive years?
A) The Association of Certified Fraud Examiners
B) The Securities and Exchange Commission
C) The American Institute of Certified Public Accountants
D) The Financial Accounting Standards Board
E) Sarbanes-Oxley Act of 2002
When evaluating a decision based on the ethical norm of rights, a manager is MOST
likely to consider which of the following questions?
A) Is the decision consistent with what we regard as fair?
B) Does the decision respect the individuals involved?
C) Is the decision consistent with people’s responsibilities to each other?
D) Does the decision optimize the benefits for those who are affected by it?
E) Does the decision comply with current legislation?
What does the success of the AICPA code depend on?
A) Understanding of the code by its users
B) The exercising of moral judgement in all things
C) The acceptance and use by the professionals governed by the code
D) Lack of misleading statements that destroys public confidence in the accounting
profession
E) Supporting the public interest in accounting practices
What is authority that flows up and down the chain of command called?
A) Staff authority
B) Departmental authority
C) Delegated authority
D) Divisional authority
E) Line authority
Which term refers to how well a product does what it is supposed to do?
A) Capacity
B) Consistency
C) Reliability
D) Performance
E) Quality control
How can managers and employees support quality control efforts within the
organization?
A) Identify and correct mistakes and failures
B) Pursue cost savings measures
C) Develop project schedules such as Gantt or PERT charts
D) Identify the critical path for activities of the project
E) Outline the proper sequence of events before the process begins
If an employee has a tendency to focus on relatively few tasks at one time, what type of
personality trait is considered to be high?
A) Agreeableness
B) Conscientiousness
C) Emotionality
D) Extraversion
E) Openness
Who is the person who accepts the risks and opportunities inherent in a new business
opportunity?
A) Capital managers
B) Entrepreneurs
C) Human resources
D) Home country economic systems managers
E) Managers
What type of goods includes raw materials used to produce other products?
A) Substitute products
B) Industrial goods
C) Consumer goods
D) Marketing goods
E) Disposable goods
What is the overall effect when a good or service is priced higher than competitors?
A) There will be an implication of higher quality standards.
B) There will be greater demand for the product.
C) Sales will start slow, but increase over time.
D) There will be a larger market size, but smaller profit.
E) There will be a smaller market and smaller profit.
Established in 2003, this group protects U.S. investors by overseeing brokerage firms
and securities representatives.
A) The attorney general’s office
B) The SEC
C) The Galleon group
D) FINRA
E) The prospectus evaluation committee
Which of the following is the BEST description of organizational stakeholders?
A) Competitors
B) Government regulators
C) The officers and key employees of an organization
D) Individuals and businesses who own stock in a company
E) Individuals and groups that are directly affected by the practices of a company
What was a major problem with the trait approach to leadership?
A) The results were too innovative and thus were not taken seriously at the time.
B) The results were too inconsistent and thus not very practical.
C) The results were not very inspiring and thus ignored.
D) The results were found to be too pessimistic and thus were dismissed as useless.
E) The results were too worshipful of certain leaders and thus were dismissed as
irrelevant.
What type of leader behavior is focused on the motivation and well-being of the
employees?
A) Behavior
B) Task
C) Employee
D) Situational
E) Path-glory
What is the term for company influenced information that seeks to build positive
relations with the public?
A) Promotion
B) Public relations
C) Creative selling
D) Publicity
E) Interactive marketing
Which of the following is the name for choosing one alternative from among several
options?
A) Decision making
B) Assessment
C) Evaluation
D) Discernment
E) Arbitration
Which of the following indicates the belief people hold about power and authority in an
organization?
A) Individualism
B) Social orientation
C) Collectivism
D) Power orientations
E) Uncertainty orientation
What do businesses use to identify, record, and retain financial information, and
includes the people, reports, procedures and other resources needed to compile
transactions?
A) Accounting information systems
B) Financial accounting
C) Bookkeeping
D) Accounting
E) Managerial accounting
Which of the following provides exclusive rights to produce a product for another firm,
thereby avoiding transportation costs and tariffs?
A) Licensing arrangement
B) Strategic alliance
C) Foreign direct investment
D) Independent agent
E) Branch office
Which business constituents analyze their competitive environments and plan, organize,
direct, and control the operations of their organizations?
A) Stockholders
B) Managers
C) Regulators
D) Agents
E) Customers
Which of the following recent events represent the two most significant impacts on
changes in the money and banking system since 2000?
A) Government intervention to stabilize the U.S. financial system and stricter regulation
of the mortgage industry
B) Stricter regulation of the mortgage industry and the enactment of anti-terrorist
policies
C) The enactment of anti-terrorist policies and creation of the Federal Reserve System
D) The rise of electronic technologies in banking and government intervention to
stabilize the U.S. financial system
E) Government intervention to stabilize the U.S. financial system and regulate the
printing of money
What is the process of sending an e-mail that appears to have come from a trusted
source, but is really spam?
A) Pharming
B) Hacking
C) Sweeping
D) Spoofing
E) Phishing