One of the most expensive cities in the world for expatriates to live in is currently:
A) New York.
B) London.
C) Seoul.
D) Paris.
________ is a type of electronic communication that allows the sender to leave a
detailed audio message for a receiver.
A) E-mail
B) Voice mail
C) Teleconferencing
D) Multimedia
Additional Case 14.2
Gloria, an employee at Hamilton Resources, which is a unionized company, has
performance and absenteeism problems. Gloria’s manager, Dean, wants to fire her
immediately. As the HR manager at Hamilton, you explain to Dean that he needs to try
to improve the employee’s performance first and save termination as a last resort.
Sometime later, the CEO asks you to review and update the firm’s employee discipline
process. He wants to give employees as much responsibility for their own performance
improvement as possible. He is also willing to invest in management training to ensure
the best and most fair process. As HR manager, you will be responsible for training
managers on the new discipline process.
Refer to Additional Case 14.2. During the process of training managers, you should
most likely make which of the following statements to ensure that they discipline
fairly?
A) Require peer review before taking any disciplinary action.
B) Collect enough convincing evidence to justify any disciplinary action.
C) Limit communication with the disciplined employee to avoid legal issues.
D) Consider mitigating circumstances in all cases of gross misconduct by employees.
HR can have an important part in lowering unemployment insurance costs for a
company by:
A) making it harder to fire employees.
B) conducting exit interviews with discharged workers.
C) offering employees a flexible benefits plan.
D) setting up health insurance accounts for employees.
Which of the following is a true statement about workers’ compensation?
A) Workers’ compensation laws are federally mandated and enforced by OSHA.
B) Non-union firms are not required to carry workers’ compensation insurance.
C) Workers’ compensation is not mandatory in all U.S. states.
D) Most states had workers’ compensation programs by 1911.
The primary role of HR is to:
A) alleviate the personnel management responsibility from managers.
B) develop technical expertise for effective recruiting.
C) support and help managers perform their jobs.
D) conduct all performance evaluations.
Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small
businesses. He plans to revise the performance appraisal system to align it more closely
with company goals. The tailored program should be fair and ethical and should
produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since
the sales force has not been particularly aggressive, sales are lagging. Shannon believes
that profits and customer satisfaction will increase if sales people start providing
after-sale service to customers.
In the past, Shannon’s sales managers have been receiving the same raises, regardless of
their effectiveness. Now, Shannon wants to identify and reward the best-performing
managers. By comparing managers across functions, Shannon believes he will be able
to identify workers who are ready for more challenging responsibilities.
Refer to Additional Case 7.1. The best appraisal system to enhance cooperation among
service personnel would most likely be a:
A) trait-based appraisal system.
B) behavioral appraisal system.
C) relative judgment process.
D) self-review tool.
Many firms create EAPs because such programs are:
A) required by the Drug-Free Workplace Act.
B) strongly recommended by OSHA and the ADA.
C) tools for protecting workers’ physical and mental health.
D) cost-effective ways to improve productivity and quality.
Poor performance is a common problem for managers. In most cases, ________ can be
used to help the employee improve performance before more drastic means are
necessary.
A) performance appraisals
B) employee relations representatives
C) progressive discipline
D) probation
The stage of international involvement at which a company first starts a joint venture, if
it chooses to do so, is most likely stage:
A) 1.
B) 2.
C) 3.
D) 4.
A company would most likely adopt a boundaryless organizational structure if
management wants to:
A) structure its organization around functions.
B) enter foreign markets that have entry barriers.
C) move into a stable and predictable global market.
D) reorganize around its products, services, or customers.
Which of the following is the best way to control employee theft without invading the
privacy of honest employees?
A) Secretly monitoring behavior to avoid upsetting employees
B) Screening job candidates with pencil-and-paper honesty tests
C) Avoiding the regular implementation of performance feedback
D) Limiting electronic monitoring to written and verbal communications
An HR professional is reviewing line workers’ performance appraisals to determine
training needs. This is a(n) ________ analysis.
A) organizational
B) task
C) person
D) HR
Which of the following is a statutory right?
A) The right to free speech while working in a company
B) The right to ethical treatment
C) The right to form unions
D) The right to privacy
Rose works for a home interiors company. She hostesses several parties a week and
sells various kinds of home decorations. She receives a commission on all that she sells.
Rose receives:
A) fixed compensation.
B) membership-contingent compensation.
C) performance-contingent compensation.
D) risk sharing rewards.
Which of the following is primarily associated with hiring external candidates?
A) Lowers training costs
B) Provides new ideas and perspectives
C) Decreases recruitment time and expense
D) Motivates other workers to strive for advancement
Mary Ellen is using a computer to collect, record, store, and analyze her company’s
human resource. She is most likely using a:
A) human resource information system.
B) human resource training system.
C) human resource monitoring system.
D) human resource management system.