If individuals resisting change are included in making change decisions in an attempt to
gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) arbitration
D) coercion
E) conciliation
Which of the following is the best example of mockery as a tool of discriminatory
treatment in organizations?
A) Rifka’s supervisor often stereotypes Rifka because of her ethnic heritage and makes
jokes about her ethnicity.
B) Because she is considerably older than the rest of her team, Hannah’s colleagues
often do not invite her to team lunches or informal team get-togethers.
C) Joan’s boss sets impossible targets and reprimands her in front of her colleagues if
she fails to complete them on time.
D) Sheena is the only African-American employee in her department and often feels left
out of office jokes and gossip.
E) Most of Leanne’s co-workers are male and share inappropriate jokes at the office.
Lionel Tucker has been asked to lead a virtual team on a project with a tight time
schedule. While allocating the project to him, his manager impressed upon him the need
to complete this project successfully and in time so that this client gains enough
confidence to use their services in the future. Lionel and his team communicate via
e-mail as the team members are located at geographically dispersed locations. They
have not had even one face-to-face meeting as yet. In this case, Lionel must have an
ability to ________ in addition to all the other desirable abilities of a leader to lead the
team successfully.
A) generate charisma to inspire the team
B) abdicate all responsibility to the members of the team
C) micromanage his team members till project completion
D) avoid making any decisions for the team
E) convey support and trust through electronic means