Sonia Soans is corporate trainer. One of her favorite ways to start a training program is
to present a case study and encourage members to think of the case in depth and discuss
it amongst each other. Using the results of the activity, she understands the baseline
measures of the group’s functioning. During one of her recent sessions, she observed
that the group came to a consensus very quickly. However, when asked to present their
views, the team members were not too confident and appeared to be under an illusion of
unanimity. From this scenario, we can say that this group experienced ________.
A) diversity
B) groupshift
C) role conflict
D) groupthink
E) social loafing
Which of the following pairs of personality dimensions contribute to high team
effectiveness?
A) introversion and reflexivity
B) type A and type B
C) reflexivity and submissiveness
D) conscientiousness and openness to experience
E) perfectionism and rule consciousness
Which of the following theories discusses three relationships: effort-performance
relationship, performance-reward relationship, and rewards-personal goals relationship?
A) goal-setting theory
B) self-efficacy theory
C) equity theory
D) expectancy theory
E) self-determination theory
Which of the following types of teams allows for collaboration between team members
who are physically dispersed?
A) problem-solving teams
B) self-managed work teams
C) task teams
D) virtual teams
E) command teams
________ refers to a model which suggests that workplace events cause emotional
reactions on the part of employees, which then influence workplace attitudes and
behaviors.
A) Ironic process theory
B) Implicit personality theory
C) Disengagement theory
D) Affective events theory
E) Construal level theory
________ emotions are emotions that people actually experience, despite what they
might display.
A) Felt
B) Conditional
C) Surface
D) Disseminative
E) Cognitive
Which of the following is desirable when a crucial project is delegated to a virtual
team?
A) encouraging less interaction among members so they completely focus on the
project
B) avoiding publicity of the team’s progress and success in the organization
C) promoting a sense of independence over group spirit to encourage competition
D) engaging in close monitoring of the work being done by the team throughout the
project
E) discouraging the sharing of unique information as it benefits some employees
unfairly
What can managers do to make sure that important information is not withheld from
them through silence?
A) engage in selective perception
B) listen to and support diverse opinions
C) deal with information overload
D) hire employees with high emotional intelligence
E) tell employees what they want to hear
Which of the following, if true, would increase the likelihood that Bryan will be
selected?
A) Bryan’s application was rejected the last time he applied for an international
assignment.
B) Bryan has trained several employees in the last six months.
C) Bryan has had little exposure to Chinese culture.
D) Bryan displays striking contradictions between his public persona and his private
self.
E) Bryan is quite sociable and can “think on his feet.”
Which of the following variable pay programs is free from dependence on company
profits?
A) profit sharing
B) job sharing
C) bonuses
D) employee stock ownership plans
E) gainsharing
Which of the following terms refers to the way an organization transfers inputs into
outputs?
A) volatility
B) formalization
C) complexity
D) technology
E) environment
During the socialization process, to work out any problems discovered during the
encounter stage, the new member changes or goes through the ________ stage.
A) post-arrival
B) metamorphosis
C) post-encounter
D) analysis
E) evaluation
It is easiest for management to deal with resistance when it is ________.
A) concealed
B) deferred
C) passive
D) implicit
E) overt
Conflict that relates to the content and goals of work is called ________ conflict.
A) job
B) task
C) relationship
D) process
E) communication
Organizations are increasingly adjusting their processes and positioning their products
as environment friendly and sustainable in order to increase their appeal to consumers.
This is a response to changes in ________.
A) demographic trends
B) social trends
C) cultural trends
D) legal requirements
E) nature of the workforce
Span of control is a key element of an organization’s structure. Which of the following
key questions is addressed by this element?
A) On what basis will jobs be grouped together?
B) To whom do individuals and groups report?
C) To what degree will there be rules and regulations to direct employees and
managers?
D) How many individuals can a manager efficiently and effectively direct?
E) To what degree are activities subdivided into separate jobs?